J.Crew
jcrew.com › help › returns-exchanges
Returns & Exchanges | J.Crew
J.Crew gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase.
J.Crew
jcrew.com › help › customer-service
Customer Service | J.Crew
Order Status · Contact Us · Find a Store · J.Crew Credit Card · J.Crew Gift Card · Teacher & Student Discount · Shipping & Handling · Returns & Exchanges · International Orders & Returns · Afterpay · Route · Size Charts · About J. Crew · Careers · Investor Relations ·
J.Crew Always
jcrew.thredup.com › home › returns
Returns - J.Crew Always
back to J.Crew · Newsletter · 0 · Shop Resale · Sweaters · Dresses · Coats · Bags, Shoes & Boots · Girls' Styles · Boys' Styles · Trade In · About · FAQ · Account · Cart · Your cart is empty ·
Reddit
reddit.com › r/frugalmalefashion › j.crew return policy changed from 60 days to 30 days
r/frugalmalefashion on Reddit: J.Crew return policy changed from 60 days to 30 days
April 24, 2019 -
I don’t think I’ve seen anyone mention this yet...
J.Crew changed their return policy from 60 days to 30 days on April 5. Anything that shipped before then will still have the 60 day return window, but anything after that is down to 30 days.
I don’t think they sent out an email or anything that mentioned the change; I just happened to notice it on a recent order packing slip/receipt and asked CS about it.
Caveat emptor!
Top answer 1 of 5
164
In my opinion that's plenty of time to know if you want to keep something. They have a business to run, everything is already 60% off every other week, probably tired of taking 49 day old returns.
2 of 5
19
Having worked at JCrew, wasn't the return policy always 30 days (except holidays which are 45(?) Days and also longer if you were belligerent about it)
Orderly
joinorderly.com › returns › jcrew
J. Crew Returns Policy & Guide | Hassle-Free Returns Today — Orderly
Refunds for international customers include additional costs like return shipping and original shipping charges ... Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.
J.Crew
jcrew.com › help › international-orders
Jcrew
Order Status · Contact Us · Find a Store · J.Crew Credit Card · J.Crew Gift Card · Teacher & Student Discount · Shipping & Handling · Returns & Exchanges · International Orders & Returns · Afterpay · Route · Size Charts · About J. Crew · Careers · Investor Relations ·
J.Crew
jcrew.com › ca › help › order-status
Order Status | J.Crew
About J. Crew ... Want to check the status of your order?
YouLookFab
youlookfab.com › welookfab › topic › return-woes-with-j-crew
Return woes with J. Crew - YouLookFab Forum
I would absolutely call again. It's unacceptable service. I've never had that happen to me. My husband has had some trouble with J. Crew orders in the past -- not getting the right item, etc. -- and like Sveta, he got profuse apologies plus a gift card for his woes.
Reddit
reddit.com › r/jcrew › beyond angered by the return policy
r/jcrew on Reddit: Beyond angered by the return policy
July 9, 2025 -
I placed an order on 5/23 and paid for expedited shipping, which went out 5/24. I received my order on 5/28.
I returned some items from the order and dropped off the shipment on 6/17, well within the 30 day window. I paid $7.95 for the return label.
Today, I received an email that my refund is in the form of a gift card because it was not received or processed within the 30 day time period. Are you kidding me?
Apparently the 30 day window starts when the items ship (not received) AS WELL AS the time it takes THEM to receive and process the return, which took 3 f*cking weeks. Are you kidding me?
So considering I received my package on 5/28, by this logic I would have had to return my package 5/26, 2 days before I even received it. This is a straight up SCAM. I'm livid.
Is this new? Because I've bought and returned from JCrew many times and this was never an issue. Wondering if anyone can comment on this. I'm shocked to not see any other mentions.
Top answer 1 of 5
29
Have you explained it to customer service exactly like this but more calmly?
2 of 5
15
They’ve burned me on this a few times too. One of their reps told me to allow 1-week for delivery to me and expect up to 3-weeks for the return to be received by JCrew. I guess I should just have the packages delivered to the Post Office so I can try them on there and make my return before leaving the facility.
J.Crew
factory.jcrew.com › ca › help › returns-exchanges
Returns & Exchanges | J.Crew Factory
J.Crew Factory gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased in one of our Factory stores for a full refund or exchange within 30 days of original purchase.
J.Crew Always
jcrew.thredup.com › home › faqs
FAQs - J.Crew Always
We only accept online returns for J.Crew Always items at this time.
CLOSO
closo.co › home
J Crew Return Policy: What the Real “J Crew Return Policy” Looks Like
1 month ago - Confused about the J Crew return policy? This guide explains timelines, in-store vs. Factory rules, shipping steps, fees, and how to get your refund faster—based on real shopper experience.
J.Crew
jcrew.com › AST › HelpAssortment › Delivery › ReturnsExchanges.jsp
Returns & Exchanges : Help | J.Crew
Visit JCrew.com to learn about our Returns and Exchanges policy for store purchases, phone and internet purchases, and more.
J.Crew
factory.jcrew.com › ca › help › international-orders
International | J.Crew Factory
International Orders & Returns · J.Crew Credit Card · Gift Cards · Teacher & Student Discount · Afterpay · Route · Size Charts · Contact Us · About J.Crew Factory · Careers · Investor Relations · Terms of Use · Privacy Policy · Responsible Disclosure Policy ·
DoNotPay
donotpay.com › learn › j-crew-return-policy
The J.Crew Return Policy Made Simple
These are: ... To get reimbursement or a replacement in-store, take the item to a shop of the subsidiary you bought it from. Once there, reach out to a customer service agent or another authorized person.
Yo! Free Samples
yofreesamples.com › home › j.crew return policy guide
J.Crew Return Policy Guide
August 19, 2024 - They can only process any return after 48 hours of you receiving the package. After processing your return, they will refund you for the original item price and any duties and taxes paid on the item.
JustAnswer
justanswer.com › software › q1uvx-want-return-two-duplicate-purchases-bought.html
How to Return Duplicate Online Purchases? | J. Crew FAQ
**Visit the J. Crew Website**: ... the duplicate items.4. **Initiate a Return**: Look for an option to initiate a return or exchange next to the relevant orders....
J.Crew
jcrew.com › company › store-services
Careers | J.Crew
From fundraisers for charitable organizations to corporate shopping parties to styling workshops for students, there’s always something going on in stores. Contact your nearest J.Crew to learn more about hosting your own event, and what’s coming up in your neighborhood. ... Just give us your email, and we’ll help you return any in-store or online purchase for a refund or exchange.
Returnpolicyvault
returnpolicyvault.com › home › j.crew return policy 2025: essential info for smooth exchanges
J.Crew Return Policy 2025: Essential Info For Smooth Exchanges - The Return Policy Vault
3 weeks ago - The J.Crew return policy gives you 30 days to return most unworn, unwashed items with original tags—whether purchased online or in-store. With a $7.50 return shipping fee for mail-in orders and final sale exclusions on personalized or intimate items, it’s important to know your options.
SuperMoney
supermoney.com › home › j.crew return policy: easy steps and key details
J.Crew Return Policy: Easy Steps and Key Details - SuperMoney
August 19, 2024 - Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on J.Crew’s website and print the return shipping label.