Anybody else having an insane amount of trouble getting their furniture from Pottery Barn Kids (PBK)? We ordered a bunch of furniture Oct 2023 and still haven't gotten half of it. Maybe about $3000 worth of a changing table and toddler conversion kit. I've called them 5 times, my husband 3 and finally got a managers email. He never replied back.

At this point, I want to do a charge back through the credit card company but feel screwed that we already recieved the crib so we'd have to buy a new piece of furniture and just abandon the conversion kit.

I just think it's absolutely garbage that they basically charged us (charge went through already on the credit card back in Oct) and still haven't delivered thousands of dollars worth of merchandise in almost a year at this point.

If anybody has had experience or success getting their furniture, would appreciate any advice.

We bought 100% of our nursery furniture (and plenty of accessories) for baby #1 from pb kids. While the quality is good, the customer service has been horrific. We were going to purchase all of the furniture for baby #2 from there as well despite their terrible service, but today we learned that they will never ship anything to our address again because they claim that someone who ordered us a gift from there apparently disputed the charge and now pb kids wants us to pay for it. The gift-giver denies disputing anything and says it was paid in full. So because that gift was shipped to our address, apparently our address is flagged and we cannot purchase anything from PB, Williams Sonoma, or west elm to be delivered here🙄. No one has been helpful, but rather rude and accusatory when we were just trying to figure out why we were flagged and what the disputed charge was.

Even if this gets resolved, we are tired of dealing with such shitty people. I would never recommend PB to any friends or family ever again. If anybody has recs for high quality baby: toddler furniture, let me know.