So I'm confused, is "Declared Value" insurance or not? This page states:

Declared value is not insurance. The declared value of your shipment indicates UPS's maximum liability for a package that is lost or damaged. UPS's liability is limited to US$100.00 (or local currency equivalent) on packages with no declared value. You can choose to declare a higher value for your shipment up to the maximum allowed in your country or territory, by entering a declared value in the shipping system used and paying an additional charge. When you declare a value in excess of $100 (or local currency equivalent), you do not receive any form of insurance. Shippers desiring cargo insurance, all risk insurance, or another form of insurance should purchase such insurance from a third party*.

What is the point of a declared value, which charges you more money, if it's not insurance? I just want to insure a $1200 graphics card I'm about to ship out.

So what does Declared value actually do? For example if someone ships a 4200 dollar watch, what does me entering its value do? A lot of customers say they “want the insurance” on it. I’ve been told that declared value isn’t insurance, but I don’t know what it IS.

Simply put, when I ask “what’s the value of the item you’re shipping?” and they ask “why?,” what should I say?

These Lowes, Home Depot and UHual boxes have been extremely popular lately and wanted to get a few peoples takes on them…

We had someone who wanted to ship a $2,000 camera and accessories using this said box. What would you and your center do?

I’ll update post after I get a little better understanding on what other stores would do

Hey guys, so i just did this packing job for one of our guests I'm slowly training the staff to ask the guest for the Declared value first or for how much coverage they want for their shipment and to not inform them about the first $100 coverage, but since they've been conditioned by the owner and manager to inform them about the $100 "insurance" it's been kinda hard.

Do you guys have any tips?

One of our associates did the shipment for this one and informed the guest that they get the first $100 "insurance for free" and I was telling them to avoid that phrase.

I came up and told the guest to reconsider insuring it for atleast how much he sold it for but he answered that he trust UPS.

I just hope this doesn't give me any headaches in the future.

I shipped a graded comic that was valued at $20k. I insured it and sent it signature required. Ring cam showed the driver scribbling a name on his own pad before leaving it on the doorstep. Luckily it wasn't stolen. When I called UPS to complain they offered a refund of my shipping ($120) but not my insurance ($350).

So I had UPS pack and ship a somewhat expensive item for me and when they asked me how much i wanted to insure it for, i said the standard $100 and this was prior me telling them i wanted them to package it. Because they packaged if will they cover the full value of the item? I have proof and everything of damage. The item is around 900 dollars if that matters.

If I am shipping computer parts, something as expensive as lets say a $1k or $2k GPU

Can I just write down 2k insurance in the insured value and if the worst come to shove and the buyer opens a case on me that the package arrived damaged, can I then use the insurance I paid so much for or that all depends on UPS customer service/judgement and whether they think the buyer or me are telling the truth?

Basically how does UPS insurance works, is it 50/50, or is it most of the time approved as long as you paid for it and can show physical signs of damage?

Does anyone else think it’s deceitful when we charge customers extra without telling them ? At my store we have to ask “what’s the replacement cost” etc. and regardless of how much the value is we’re not supposed to tell that we’re charging them extra. We even got threatened of write ups for not providing the service (eyeroll) of being an expert and adding the additional insurance.

We’ve also been told that if a customers QR code says no box no label and if they don’t realize that, come in and think they have to pay for packaging we shouldn’t be honest and sell them the packaging. It’s called a “down sell” to them and the incentive was our ACT’s. What the fuck.

Is anyone else’s stores/gm like this or is mine just fucked

Does this insure the package? If I declare value of $1000 it bumps up the shipping cost by several dollars. Is this purchasing insurance for the item against damage or loss? Or is UPS insurance something else separate?

Any Tips on how to train your team about insurance? How it works with loss, damage, packaging etc. Just trying to make it more understanding I feel I am having a hard time teaching it despite being fully trained in it myself.

Hey all. Figured I'd come straight to the source about a question. Just a customer and no affiliation with UPS

I sent a package intrastate for $15. No biggie. Forgot to add insurance and went back and redid it with added insurance of $700. I had checked the rates before I went back though did a rough mental calculation of around $30ish max. 15 for shipment and 15ish for insurance. Got that sticker shock for $50. I asked but was just told it was the Retail rate. Weird model to me, but ok I guess. Get back home and dug around a little and that rate I had come up with previous WAS the retail rate, straight from the Retail 2024 pricing guide.

• Declarations of value from $100.01 to $300.00 are subject to a charge of $4.35. Declarations of value over $300.00 incur a charge for each $100.00 (or portion of $100.00) of the total value declared, including the first $100.00. For example, a declaration of $950.00 value incurs a charge of $14.50 (10 times $1.45).

That is quoted straight from the newest retail pricing guide. Instead of that, I got charged a flat $5 per 100 in value declared and I don't know why. I am not super pissed or anything, but genuinely confused and figured I'd ask here if I am just missing something or just plain stupid but I can't even come close to totalling $50 no matter how I try to bend the math. I will actually give UPS the benefit of a doubt and say I am just misunderstanding somehow. Didn't want to blast CS if it is something obvious y'all can catch and call out.

Thanks!

ETA: Got my answer below. Thanks!

I thought I was doing the right thing by having this shade packed, shipped and insured directly from a UPS store in San Diego since it was making a trip the entire way across the US to Pennsylvania. The stained glass shade cost 645 dollars to ship from their store. They charged for a large box, insurance, a packing fee, and finally a shipping fee for a total of 645 dollars.

The shade arrived mostly intact but they had dropped it on one corner side and broke about 30 to 40 pieces of glass that was only made in the 1980s. Could it be fixed? Maybe, but it'll never look right again. This is a fine art lampshade.

They sent a "return tag" for someone to pick it up and I wouldn't let them take it. I called and they said they would do a damage claim via pictures. I sent pictures of the packing, etc, and they denied the claim today. I called the UPS store and he said they didn't tell him anything and that he'd have to escalate the claim.

That's where I'm at here. If you guys have any advice on this, please let me know.

I purchased a label from my business UPS account from North Conway, New Hampshire to Nevada. It was costing $90 without declared value but I was shipping a Rolex 226570, so added $10k declared value and made it signature required just in case to protect from porch pirates.

Tracking shows delivered and UPS driver says it's signed by me and signature looks like a "z". I said I never sign like this. They checked gps records and gps shows it's delivered to next door neighbor. We asked them and they said they never received a package like that (even if they did, they may hide it and sell for 10k).

So I started a claim through ups using my declared value of $10k and I have been told by claims department and UPS driver that I will get paid full amount.

Now an adjuster reached me out and said "Oh you can't drop off high value items, you should have been drop it off to a UPS Hub, not to a UPS Store. Which is the one and only UPS Store in North Conway. Adjuster says that they will pay up to $1000 USD plus shipping fee $90. And when I ask I paid for the insurance and if it was delivered safely you were going to keep that $130 for that declared value.

Now when you lose my package, they want to refund that $130 too instead of giving me the $10K watches real value.

What should I do? This never happened to me so I don't know what to do.

Final Update: on October 28, UPS agreed to pay $10k. Thank you for your advices.

Hello everyone

Hope you experts can help me with this. I'm a pretty new E-commerce seller and usually have a great experience with UPS. The only time I sent a pretty pricy package (worth around $5000), UPS lost it. They admit it and willing to refund me $ 100 since I didn't fill out the declared value. 100 and $5k is a pretty big stretch, I'm wondering if anyone can share any insights on how to navigate this? Would lawyer / small claim court be any help? Thank you

Hey Everyone, Ive been selling for a while now on ebay and i wanted to ask what is everyones rule on adding additional liability coverage. I add it to almost all my packages since they are in the $200-$300 range after i had an item returned which came “broken”. So is it worth adding when items are over the $100 fedex/ups covers and if something were to break again how would i get the claim i buy stuff local and flip i heard you need proof of purchase to even recieve the claim. Thank you!

I shipped an item to a company for repair and they suggested that I insure it for the replacement value of $1800. When they shipped it back to me, they also insured it for $1800.

It arrived damaged so they said they'd make a claim and send me a new machine. It turns out the replacment machine also arrived damaged. Rather than try again, they said they'd send me a refund which I assumed would be for the full insured amount. However, they claim that UPS only paid them half that amount and will only refund me that much.

Is it accurate that UPS doesn't pay out the full insured amount?