I've shopped on Amazon for decades now and have returned hundreds of items. Usually the returns are easy and its a drop off at your local wholefoods or the UPS store with a label.

For the first time in seeing the only option as "UPS Pickup.

Meaning i have to coordinate with UPS on the phone, wait for a courier all day potentially, print additional documents and instructions. (Not like people have jobs or anything)

And no, you cannot drop off the item at the UPS store, it HAS to be picked up.

I wish I could know the return options ahead of time so I could NOT order that item.

Edit - I called UPS asking how the courier was going to get in touch with me. Was told that they were NOT. They are supposed to "buzz" my number. Im currently in a condo with a front desk, no numbers to buzz. Still no courier to be seen.

This type of return-only policy has to be done on purpose - to discourage people from returning expensive items which will immediately lose value and have to be restocked, yikes.

I have a couple items I am returning to home Depot using their ups pickup. They said the items need to be outside and ups will put the labels on them. How early in the morning should the items be out on the porch for pickup? Thanks!

Afternoon Y'all,

I made the Amazon return request this past Thursday(May the 12th), and the return confirmation stated that UPS would be by on the next business day to pickup the return(Friday the 13th in this case).

A driver never came by, though. I WFH and had even left a note on my door basically saying that the item was boxed up and ready to go and to please knock. Nada(I'm getting the vibe that no one came by period).

Is this normal? I.E, Amazon overpromises next business day pickup? Or did I fall through the crack somewhere?

Believe me, I'd much rather just take this return to the store. I'm fully capable of doing so, but Amazon isn't giving me that return option. I either wait for a driver, or pay to ship it back on my own out of pocket.

I bought a item off Amazon which was already in the same city as me, and i needed it returned back so i used the ups pickup feature off amazon which they say

Before UPS comes, securely pack your return. UPS will bring a prepaid label for your package. UPS will pick up your return package on the next business day. An adult must be present. If the first attempt fails, UPS will try again 2 more times on the next 2 business days.

However when ups came they never gave me no type of label or nothing they just came and too it, it has been 4 days now with no updates or tracking number the package was already in the same city as me when it was delivered to me so it should take 4 days for them to return it back. WHAT DO I DO?? Do i continue to wait and they will eventually give me a tracking number or do i start searching in public.