They’re as useless as usps is as a whole. They’ll tell you after the 6 months passes that basically it’s your fault something was lost. Zero accountability. They never look into anything it’s just an automated system. Answer from UncannyAnomaly on reddit.com
USPS
usps.com › help › missing-mail.htm
Missing Mail and Lost Packages | USPS
If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.
USPS
faq.usps.com › s › article › Missing-Mail-The-Basics
Missing Mail - The Basics
Loading · ×Sorry to interrupt · Refresh
Has anyone had success with a "Missing Mail Search" on USPS?
They’re as useless as usps is as a whole. They’ll tell you after the 6 months passes that basically it’s your fault something was lost. Zero accountability. They never look into anything it’s just an automated system. More on reddit.com
248
93
December 26, 2022Package lost, can't submit missing mail search. What next?
I don’t understand why anyone would buy something off a complete anonymous platform… The $100 insurance would be paid out to the shipper, not you. Your only recourse is to contact the shipper if you don’t get the item. More on reddit.com
17
4
October 8, 2025Frustrated by missing mail, one American took the Postal Service to court
The argument "if you let this lawsuit go through we will get sued a lot" is not the defense you think it is, my dude. More on reddit.com
165
1282
3 weeks agoHas anyone had success with a "Missing Mail Search" on USPS? : usps_complaints
I had a fairly valuable priority mail flate rate bubble envelope shipped to me. The package was initially scanned in at a distribution center in... More on old.reddit.com
Videos
02:58
Is There An API For USPS Missing Mail Search And How Do I Use It?
00:56
USPS investigation shows 112,000 pieces of missing mail - YouTube
02:54
Who Do I Contact For Help With USPS Missing Mail Search? | ...
01:05
What happens to lost mail? How the USPS Mail Recovery Center works ...
02:55
How Do I Share A Link From USPS Missing Mail Search? | CountyOffice ...
02:34
How Do I Search By Name In USPS Missing Mail Search? | CountyOffice ...
USPS
faq.usps.com › s › topic › 0TOt00000004HFqGAM › missing-late-or-damaged-mail-packages
Missing, Late Or Damaged Mail & Packages
Loading · ×Sorry to interrupt · Refresh
USPS
faq.usps.com › s › topic › 0TOt00000004HGGGA2 › missing-late-mail
Missing & Late Mail
Loading · ×Sorry to interrupt · Refresh
Reddit
reddit.com › r/usps_complaints › has anyone had success with a "missing mail search" on usps?
r/usps_complaints on Reddit: Has anyone had success with a "Missing Mail Search" on USPS?
December 26, 2022 -
I had a fairly valuable priority mail flate rate bubble envelope shipped to me. The package was initially scanned in at a distribution center in NY. There were no updates for a week and I submitted a help request form.
USPS actually called me (which surprised me) and stated there has not been a physical scan for a while. She said I should file a "missing mail claim" and they she flagged the shipment. She continued that sometimes just flagging the package will have it moving again. I submitted the missing mail form last week, but there have not been any updates on it.
I have a small hobby business and ship USPS A LOT. I've had packages take a long time to be delivered, but I've never ran into a package having a single scan then never having an additional scan for multiple weeks. At this point, I'm wondering if I should keep patient or submit an insurance claim? There is insurance on the package, but the contents are sentimental as well as valuable and I'd rather have the package.
Has anyone submitted a Missing Mail Search with USPS and have it work? Additionally, if anyone has any input on filing an insurance claim, I'd be interested in that as well. Thanks!
Top answer 1 of 63
41
They’re as useless as usps is as a whole. They’ll tell you after the 6 months passes that basically it’s your fault something was lost. Zero accountability. They never look into anything it’s just an automated system.
2 of 63
31
Not to burst any bubbles- I shipped a package worth about $7,000 on 12/29. The only scan on my tracking was the acceptance scan. I filed a missing package search on 1/12 (figured I’d let the holidays pass) and still nothing. So I filed my insurance claim the other day and am not-so-patiently waiting. I’ve talked to the postmasters from the destination post office, the distribution center (Detroit), and the recipient post office. No one knows anything. No one can give any updates. It’s beyond frustrating.
Pirate Ship
support.pirateship.com › en › articles › 4793887-how-to-look-up-missing-mail-search-requests
How to look up missing mail search requests | Pirate Ship Support
Login to your USPS account: After you click that, USPS will ask you to log in to the USPS account you used to start that inquiry. Once you're logged in, you'll see the option to view Submitted Search Requests at the top of the page, as we've highlighted here: Click on ID numbers to see details: From there, you'll see all of your previous missing mail searches, and can click on the ID number for any of them to see more details about the case.
USPS
faq.usps.com › s › article › How-is-Undeliverable-and-Misdelivered-Mail-Handled
How is Undeliverable and Misdelivered Mail Handled?
Loading · ×Sorry to interrupt · Refresh
USPS
usps.com › help › claims.htm
File a USPS Claim: Domestic | USPS
Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt.
USPS
emailus.usps.com › s
Email Us
Loading · ×Sorry to interrupt · Refresh
Stamps.com
stamps.com › home › how to find a lost usps letter or package
How to Find a Lost USPS Letter or Package - Stamps.com
November 13, 2025 - Once you’ve submitted a missing mail search request, check for a confirmation email from USPS; updates will also be sent via email. Recovered mail will be sent to its destination. However, if a package is deemed unsafe, it won’t be eligible to move forward in transit.
SellerSprite
sellersprite.com › home › blog › usps missing package? complete guide to find your lost mail
USPS Missing Package? Complete Guide To Find Your Lost Mail - Seller Sprite
October 15, 2025 - You can call USPS National Materials Customer Service or visit your local post office for help. When you reach out, have your tracking number ready. Explain your situation clearly and provide all necessary details.
USPS
faq.usps.com › s
USPS.com FAQs
Loading · ×Sorry to interrupt · Refresh
ShippingEasy
support.shippingeasy.com › hc › en-us › articles › 4407010000539-How-do-I-find-Missing-Mail
How do I find Missing Mail? – ShippingEasy
July 14, 2022 - Visit your local Post Office™ location for assistance in filling out a Missing Mail request. Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number of your local Consumer Affairs office regarding a Missing Mail request.
USPS
usps.com › help › international-claims.htm
File a USPS Claim: International | USPS
When you're ready to start your inquiry, log in to your USPS.com account, and complete the online form. ... After our claims department processes your claim, you'll receive an email with the claim results.
CBP Customer Service
help.cbp.gov › s › article › Article-1391
Mail - Lost / Missing package - help.CBP.gov
Loading · ×Sorry to interrupt · Refresh
USPS
faq.usps.com › articles › Knowledge › Missing-Mail-The-Basics
Knowledge: Missing Mail - The Basics
Whether you are sending it or receiving it, your mail is important to you and to the U.S. Postal Service®. When mail is missing or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your mail · Missing Mail Definition
Reddit
reddit.com › r/usps_complaints › package lost, can't submit missing mail search. what next?
r/usps_complaints on Reddit: Package lost, can't submit missing mail search. What next?
October 8, 2025 -
I've been trying to submit a missing mail search for this package for 2 days now. Every time I hit submit, I get an error message that says something like "Error-1, failed to submit new form". It won't even let me save as draft-- I get the same error message and nothing happens. I've tried on my phone as well as my PC.
What do I do now? This was an item I purchased from a seller here on reddit, so not from some big company that can send a replacement. Ideally if the package cannot be found, I just want to utilize the $100 insurance (which thankfully covers the value of the item). Can I proceed with an insurance claim if I'm not able to successfully submit the missing mail search?
Top answer 1 of 3
2
I don’t understand why anyone would buy something off a complete anonymous platform… The $100 insurance would be paid out to the shipper, not you. Your only recourse is to contact the shipper if you don’t get the item.
2 of 3
1
It looks like it’s not “lost,” it’s just taking the average time for USPS to do their job (aka an insanely long time).
ABC News
abcnews.go.com › US › wireStory › frustrated-missing-mail-american-postal-service-court-127889895
Frustrated by missing mail, one American took the Postal Service to court - ABC News
3 weeks ago - When she contacted the local post office, she was told she wouldn’t receive a new key or regular delivery until she proved she owned the property. She did so, the documents say, but the mail problems continued, despite the USPS Inspector General instructing the mail to be delivered.
Reddit
reddit.com › r/news › frustrated by missing mail, one american took the postal service to court
r/news on Reddit: Frustrated by missing mail, one American took the Postal Service to court
3 weeks ago - Frustrated by missing mail, one American took the Postal Service to court ... USPS Delivered my package to the wrong address and is now refusing to compensate me for it.
Usps
c360faq.usps.com › s › article › Missing-Mail-The-Basics
Missing Mail - The Basics
If you think your package or mail is lost or delayed, follow these steps to help us find your mail.