!customer More on reddit.com

If it is a Visa card, as far as I know, every merchant on the Visa network is required to accept it. If they decline, report them on the Visa USA website. I'm sure it is against their merchant agreement. Who gets to use the Visa logo is up to VISA, not the Merchants. More on reddit.com

Can you check your transaction history? I've never had it but that would br the first thing I'd check More on reddit.com

I noticed a weird transaction on my card this month. Called and the rep confirmed that someone at an ATM in California (I'm in Oregon) used my card and got $143.25 out plus a $2.50 trans fee. They also said that they tried to use it again but used the wrong pin(?) I had questions ...1. can they tell from where the transaction was made or by who? 2. How do you use an ATM without a physical card? 3. How do you withdrawal such a strange amount from an ATM, I thought they were in whole amounts only . (They are) . 4. What should I do. Rep was super nice and I could almost understand everything they said. He said they would deactivate the card and issue me a new one and also start an investigation. He gave me 2 case numbers. One for the amount of transaction and one for the ATM fee. He sent me two emails from the dispute department. He said if in 10 days they were still investigating they would credit my account the $143 . The emails came in just a few minutes in PDF. I filled them out and signed but before I sent them back I noticed that one form was headed Statement of Fraud and requymento acknowledged that I was the account holder of said account and had x amount taken fraudulently. The account number didn't match mine. So I called and asked for a correction. I was told they couldn't correct the account number on the email form they sent me. To just sign it and send it if I want that money back. I was super confused and kept repeating that I wasn't comfortable singing the paper if it didn't have the correct information on it. They got audibly annoyed. After much back and forth , they hung up on me. I called back. Mind you , it's not just one person you speak to. You have to give several people your story and info before being transferred to the "Dispute specialist Rep" . This rep agreed to send me new emails with correct info. So I asked them to wait on the line with me so that when they come I can check first before hanging up as it's extremely hard and time consuming to get this far. He refused and hung up. Emails took all day to arrive unlike the first ones. Still with incorrect account number. I was flabbergasted. I called what I thought was Corp next day. I asked if they would be comfortable signing a "legal" (?!)fraud statement if it didn't have the right account number on it . He agreed he would not want to sign. He said he would look "into" it. He seemed to know what he was doing and claimed to have my info there and could clearly see that the case number I was given matches my real account number but that the account number on the email form I was to sign didn't. He said he couldn't do anything but assure me that when the investigation will show it's my account they are refunding. He said go ahead and cross off the wrong account number, sign and send. By now it's been 3.5 days of phone games and I only have 10 so I reluctantly agreed. I crossed it out, and wrote the account number for the fraud and sent. I hear nothing for almost a week. No new card yet, my pay was added from work and couldn't access. I was reviewing the emails I had received that first day and noticed that it said they would be a confirmation email coming after they receive my forms back. I called as it had been almost a week. The automated system let me know I had a fraud case going for $2.50 and nothing more. So I spoke to a rep. This rep sounded like I had just woke him from a drunken stupor. He was extremely slurred and with the native tougne almost impossible to understand. He was audibly annoyed and verged on rude. He said he can see that I have a case for $2 .50 and $143.25. I said how come I didn't get an email cony, and he loudly yelled , this is your confirmation!!! I was shocked and was like , um ok. So fast forward, I hear nothing. It's almost 12 days. I call to check the status and it said that the fraud of $2.50 was denied. That's it. No email . So I call about the 143 . 25. They hang up. I call back. They hang up. I am feeling now. Then I check my email. There is a denial statement saying they investigated and found the charge to be authorized. Wtaf. I call back and get through to about 3 different people all either hang up or pretty much tell me to probe the charge wasn't authorized, talk to the merchant or get a police report. I am dumbfounded. I say , what merchant??? Idk who the f the merchant is , I was told it was an ATM by their first rep. Police report? What do I say ? Someone I dk who took money from me but I don't know from where. Jesus help me. I have zero patience left when the final rep who sounds like a bad actor with a very nasally fake accent tells me the address to the so called ATM. They tell me to they like to let me know that the old investigation is over , if I want to refile a new fraud claim I have to get proof. I really am at a loss at this point. It's about more than $143 .. it's like what the actual fuck is going on here. If you call Green Dot it goes to the same damn ppl that you get calling the Walmart money card number. The address the rep gave me was 8101 Greenback ln Fair oaks California. If anyone knows wth I can do to just figure this out I'd be thrilled. I mean it's a CVS pharmacy. Wth. I'm sure they have an ATM but nothing makes sense about any of this. Not to mention. When I noticed the money gone it was the 11th. They said the fraud happened on the 10th. My online statement shows it on the 9th . Flipping weird. Help? More on reddit.com