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reddit.com › r/1password › chrome extension not unlocking
r/1Password on Reddit: Chrome extension not unlocking
September 1, 2022 -

Hey everyone, brand new to 1Password here:

Currently having issues getting the Chrome extension (2.3.7) to work. Basically, whenever I open the extension, there's a button that says "Open 1Password" which does nothing when clicked. If I disable integration with the Windows app, it prompts me for a password, after which it hangs with a loading symbol seemingly infinitely. Even if I enter in an incorrect password (or no password at all), it does the same. The farthest I've gotten is with quitting both the browser and the Windows app, reopening the browser, and then opening the extension. This opens the Windows app and prompts me for a password there, which successfully unlocks the app. On the extension, however, it simply says "Unlocking" and hangs. Attempts to click the 1Password button on field inputs fail as well.

I'm currently on Chrome version 105.0.5195.54, and my Windows 10 installation is fully up to date. If it helps, here is a list of everything I've tried:

  • Reinstalling 1Password 8 (the Windows app)

  • Reinstalling the Chrome extension

  • Turning off desktop app integration (and also turning it back on afterwards)

  • Closing the app and the browser, then opening the browser first

  • Closing the app and the browser, then opening the app first

  • Restarting the browser

  • Restarting the computer

  • Using a freshly made Chrome profile

  • Downgrading to 1Password 7 (extension behavior did not change)

  • Turning off adblocker extensions

  • Disabling all other extensions through chrome://extensions

Not sure what else to do, or if there is another solution out there that I couldn't find. Would very much appreciate any suggestions regarding this. Thanks!

Top answer
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Hey, there. I'm sorry for the trouble you've had. Though you've played around with the integration already, let's have you try these steps: Open Chrome. Right click on the 1Password icon in Chrome's toolbar and select 'Settings'. Under the 'General' section, toggle off 'Integrate with 1Password app'. Scroll down to the Accounts & Vaults section at the bottom and Sign out of your account. Clear Chrome's cache one more time by following these steps -> Clear cache & cookies - Computer - Google Account Help Fully restart the Chrome browser. Left click the 1Password icon in your browser's toolbar and sign into your 1Password account. After you've logged in successfully, test 1Password out in Chrome to make sure things are working. If things aren't working still after Test #1, let me know and we can troubleshoot from there. Once you've given that a shot, and if things are working, then let's have you try this: Right click the 1Password icon in your browser's toolbar and select 'Settings'. Under the General section toggle the 'Integrate with 1Password app' setting back on. Test things out again. And if that doesn't work, we'll need a diagnostic report from your device to take a closer look at what may be going on. If you send an email to [email protected] and attach a diagnostic report from your device, we'll have a member of the team reach out to investigate further: https://support.1password.com/diagnostics/
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I signed out, and signed back in to fix the issue.
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