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Is it possible to remove activation lock from a device using the MDM? In this case, the MDM is Jamf. The device was configured using “Find My” with a personal iCloud account and the device key in Jamf doesn’t appear to be working. Also, how could I prevent users from enabling “Find My” with a personal account moving forward?
From what I am seeing, I have to go to Apple with proof of purchase, but wanted to confirm before doing so.
Hello, We're in a situation and we can not move forward. Long story short, My friend's son has passed away and we can not open his devices. He had a MacBook and iPhone. We stuck on the activation lock or use the MDM key. My friend doesn't know his son's password. We contacted apple several times to help up reset the password for his iCloud or remove the activation lock.
They requested proof of purchase which we did provide them and nothing after that. No email is been sent or nothing. Support doesn't help, every time we call they apologize and ask as to re-submit the request again. For over 2 months and nothing... Any help we greatly appreciate it.