This looks like a boot issue, i would first boot from a windows installer usb, you should be able to run a repair from that. if that still does not work, you may be able to install over top of your existing installation to get things going again. if this doesnt work, then your SSD might be borked. the good news is you can pick up a new one on the cheap, pop the bottom panel off and it should just be one screw securing it right above the battery. you may need to reinstall dell drivers if you do a reinstall, you can get them from their support page., dont forget your gpu drivers from AMD/NVIDIA site. i hope this helps. Answer from Purple_Form_8093 on reddit.com
Dell
dell.com › support › kbdoc › en-us › 000179529 › alienware-computer-does-not-turn-on-or-go-into-windows
Troubleshoot Alienware Not Turning on or Booting into Windows | Dell US
For a laptop, press and hold the Fn key and then press the power button. This starts the preboot testing and launches the How to Run a Preboot Diagnostic Test on a Dell Computer. In case you have a Desktop, at the Alienware logo screen tap the F12 key to access the Boot Menu.
MiniTool
minitool.com › home › backup tips › how to fix an alienware laptop stuck on boot screen
Alienware Laptop Stuck on Boot Screen? 12 Quick Fixes Here!
2 weeks ago - If the default boot device is not your system hard drive, computer boot issues like Alienware laptop stuck on boot screen will also crop up. To fix it, you need to change the primary boot order to the system volume from the BIOS menu.
Videos
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Alienware Alpha stuck on Alienware logo boot issue - YouTube
Alienware laptop stuck restarting : r/Alienware
Alienware Stuck On Logo?!? Part 2 #fyp #viral #techtok #pc #pcrepair #pcgaming #gamingpc #computerrepair | TikTok
Can I recover files from an Alienware laptop that won't boot?
Yes, you can definitely recover files from an Alienware laptop that won't start. Your files remain safe on the internal storage, as there is no physical damage to it.
You might recover your data by using recovery media, another computer, or dedicated recovery software (such as MiniTool Power Data Recovery) before fixing Windows.
You might recover your data by using recovery media, another computer, or dedicated recovery software (such as MiniTool Power Data Recovery) before fixing Windows.
minitool.com
minitool.com › home › backup tips › how to fix an alienware laptop stuck on boot screen
Alienware Laptop Stuck on Boot Screen? 12 Quick Fixes Here!
My Alienware power button is blinking amber and blue—what do the flashing codes mean?
If the Alienware power button blinks amber and blue, it may indicate a hardware or boot failure. The number of flashes specifically points to the location of the issue.
2 Amber, 1 Blue: Motherboard failure.
2 Amber, 2 Blue: BIOS/ROM failure.
2 Amber, 3 Blue: No Memory (RAM) detected.
2 Amber, 4 Blue: Memory failure.
2 Amber, 7 Blue: LCD failure.
3 Amber, X Blue: Usually points to an Embedded Controller (EC) or Power Rail failure.
2 Amber, 1 Blue: Motherboard failure.
2 Amber, 2 Blue: BIOS/ROM failure.
2 Amber, 3 Blue: No Memory (RAM) detected.
2 Amber, 4 Blue: Memory failure.
2 Amber, 7 Blue: LCD failure.
3 Amber, X Blue: Usually points to an Embedded Controller (EC) or Power Rail failure.
minitool.com
minitool.com › home › backup tips › how to fix an alienware laptop stuck on boot screen
Alienware Laptop Stuck on Boot Screen? 12 Quick Fixes Here!
How long should the Dell logo screen remain visible?
The Dell logo screen, known as the Power-On Self-Test (POST), should only be visible for 3 to 10 seconds. If it remains on the screen for an extended period, your computer may be having difficulty completing the initial hardware check or loading the operating system.
minitool.com
minitool.com › home › backup tips › how to fix an alienware laptop stuck on boot screen
Alienware Laptop Stuck on Boot Screen? 12 Quick Fixes Here!
Reddit
reddit.com › r/alienware › my alienware locks up at boot screen, what should i do?
r/Alienware on Reddit: My Alienware locks up at boot screen, what should I do?
January 19, 2024 -
This happened to me last year and I don’t know how to fix it. I sent it to a dell workshop far from where I live and they said there was nothing wrong with it. Please do comment down below quick cause this is also my work pc for college.
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This looks like a boot issue, i would first boot from a windows installer usb, you should be able to run a repair from that. if that still does not work, you may be able to install over top of your existing installation to get things going again. if this doesnt work, then your SSD might be borked. the good news is you can pick up a new one on the cheap, pop the bottom panel off and it should just be one screw securing it right above the battery. you may need to reinstall dell drivers if you do a reinstall, you can get them from their support page., dont forget your gpu drivers from AMD/NVIDIA site. i hope this helps.
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Not sure what Alienware you have, but my 17r3 had an issue like this and I removed the battery and held the power button down for a couple min and then put it back in and powered on without issue.
Dell
dell.com › dell community › laptops › alienware
Alienware stuck in Restart Loop after reset | DELL Technologies
May 25, 2020 - I assume its the boot folder, but beyond that, i can't tell. ... If you downloaded Windows onto the USB correctly then you shouldn't have to worry about any of that. You just need to go into the boot menu (F12) and select the USB to boot from.
Tom's Guide
forums.tomsguide.com › home › laptops › laptop tech support
Alienware Alpha R1 stuck on BIOS splash screen | Tom's Guide Forum
April 22, 2018 - 1. Power off the laptop. 2. Power on the laptop. 3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off. 4. To fix the computer you should choose the second option listed. 5. When the next screen loads, choose the option "Reset Device".
Reddit
reddit.com › r/alienware › stuck on the logo screen, cannot access bios
r/Alienware on Reddit: Stuck on the logo screen, cannot access BIOS
December 18, 2018 - You’ll want to use a bootable usb device or windows recovery disk / Thumbdrive to troubleshoot windows but first hit F12 after power on and run The ePsA diagnostics. My suspicion is the hard drive either won’t show up or will have some S.M.A.R.T. errors ... Alienware Laptop of Restart Loop, Please Help! ... Old Alienware laptop stuck on this screen...
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@Alienware Area-51 ALX 2006 Hi, im also having the same exact issue. I just found out how to boot it up (for me since I have a external hard drive) i just removed it and it immediatley boots up. So what does this mean? Is my hard drive corrupt?
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Have you reflashed the bios yet? Try an older version and a newer version and see if that helps.
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@crowmaniac wrote: I have an [Aurora} r9 The alienware preparing automatic repair screen comes up. Sounds like hardware failure. Good chance it's your bootable C-drive (HDD or SSD). It's bad to see that message and action since the drive should have never failed in the first place. If you have important things on this computer, hopefully you have a recent backup. Did you Shut-Down properly last night, or was it just Sleeping ?
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It was just sleeping. I try not to keep anything important on HD's, but it a bummer that its only been this long. Any thoughts on if the drive is still under warranty. Also, will Dell be able to get me my Windows 10 key for the reinstall? I have not worked with the new 512GB M.2 PCIe NVMe SSD before.
Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 3892378 › why-will-my-windows-11-laptop-not-load-past-the-al
Why will my windows 11 laptop not load past the alienware logo and the windows log? - Microsoft Q&A
Turn on your laptop and, once you see the spinning wheel with Alienware logo, press and hold the power button for about 10 seconds to force shutdown. Repeat this process two more times.
Reddit
reddit.com › r/alienware › pc not showing boot screen (incl. options like bios etc), goes straight to windows
r/Alienware on Reddit: PC not showing boot screen (incl. options like BIOS etc), goes straight to windows
July 13, 2024 -
I have an Alienware Aurora R6 desktop running Windows 10 and a Dell S2721DGFA gaming monitor connected via DP.
I am not sure when this problem began but whenever booting up the PC or restarting Windows, I can not see the boot screen such as Alienware logo and the options to go to BIOS etc. It just shows a blank screen (monitor says going to standby) then the monitor displays the windows login screen. It seems like the monitor does not show anything but when Windows is running.
Can anyone help what is going on and how to fix? I have tried using a HDMI cable instead but the problem remains.
TIA.
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Did you update bios recently? or update to Windows 11? What you described is a typical behavior in modern bios and Win11. You should still get into Dell bios by tapping F2, and if you want old behavior back, there should be an option in there to delay POST and loading of Windows.
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https://www.partitionwizard.com/news/bios-not-showing-on-external-monitor.html
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WOW. customer support that actually works!!! I did the disconnect and it worked with mine as well. my issue was that it would get the loading screen, offer to hit F2 or F12, but no matter what it would not respond. works fine now. i will do the virus scan, as well as the diagnostics as you suggested to another user, but wanted to thank you again. MVPete.
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Moving this thread to the Alienware Owners Club Forum.Bev.
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Hi @pungo120 welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. Thank you for a good opening post. Guess the Alienware 17 R3 is now having the normal problem of an old battery retaining a low charge capacity compared to its high design capacity. Please create windows Battery Report Windows 10 Battery Report: What It Is And How to Use It (lifewire.com) For the typical user, noticeable reduction in run time generally will be observed after 18 to 24 months. For a power user, reduction in run time generally may be experienced within 18 months. Dell recommends buying a new OEM laptop battery when the run time does not meet your needs. Dell Laptop Battery - Frequently Asked Questions | Dell US The new OEM replacement Alienware 17 R2 / R3 Original 8-cell Laptop Battery 92Wh is DP/N 6JHDV. Getting a good OEM replacement battery is getting difficult. Advocate purchase from Amazon, eBay, etc. that provide additional purchase protection. Always check that battery has white label with correct DP/N, and that manufacture year/month date beneath square matrix is less that 6 months old. If check fails, return defective battery in accordance with additional purchase protection, for full refund. Alienware 17 R2, R3 Battery 92Wh DP/N 6JHDV
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@crimsom According to the Windows Battery Report, the battery still 'appears' to be in good health. It's showing that actual capacity is very close to design capacity. 95.31Wh (actual) vs 96.0 Wh (design). Do you still think this might be the issue? The laptop is pretty old at this point. More than 7 years to be exact. However, I never use the laptop on battery power.
Reddit
reddit.com › r/alienware › alienware aurora 16 stuck on boot logo after being left on overnight
r/Alienware on Reddit: Alienware Aurora 16 stuck on boot logo after being left on overnight
December 13, 2025 -
Hi everyone,
I’m using an Alienware Aurora 16 and my system is stuck on the Alienware boot logo.
Last night I was listening to music and fell asleep, and the PC stayed ON for around 12 hours. This morning, it wouldn’t boot past the logo.
I’ve tried restarting but it keeps freezing on the boot screen. Keyboard and mouse don’t seem to respond once the logo appears.
Has anyone faced this issue before?
What steps should I try to fix it (BIOS reset, power drain, recovery, etc.)?
Any help would be really appreciated.
I am clicking on the caps lock and the light is not turning on
Dell
dell.com › dell community › laptops › alienware
Not boot up, stuck on first screen | DELL Technologies
November 20, 2018 - I got alienware 17 r3, I was trying to recover my laptop with usb driver, but it stucked up in loading process, so I turned it off. When i try to turn it on, it stucks on logo screen and I cannot open the bios and boot menu with pressing F2 and F12. I removed battery and I pressed power button, ...
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Hello there,
My cousin has an older Alienware computer that would not boot to Windows. It would get stuck on the Windows logo screen with the spinning dots. I downloaded the windows 10 media creation tool on a USB and boot it to advance settings. I suspected a Windows 10 update was issue. I was able to do a system restore and it booted up just fine.
This computer is extremely slow, btw. I was looking in ways to increase the computer’s performance. I think some of the sluggishness is due to the age and the fact that it’s not using an SSD for the Hard drive.
The next day I went to work on it, back to the spinning circle. I tried to perform another system restore, try rolling back Windows updates which did not work. My last resort was going to reset the pc, but that option isn’t available anymore.
Any suggestions on what I should try next?
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Did you do a diskscan on the drive? It could be possible the drive is failing.
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Thanks for your prompt response. Resetting RTC by hard reset (power button for 30 seconds/ discharge flea) only temporarily takes away the loading freeze and gets to the desktop until i restart the system again. At every restart the issue still persists. Support Assist on board diagnostics (ePSA) all tests PASS successfully (Both quick test and advanced test) result code (2000000) Validation code.Went through all the dell epsa checks all are fine. My observation is i am not sure Not sure how bios got updated initally to 1.5 (maybe windows updates pushed it directly) but its an issue with Gpu's and bios So far what i did has been as follows 1) (Thought it was App issue) Checked Windows Reliability monitor and Windows event viewer to review all the critical issues that had been happening at every restart/ power on. Found AWCC and Killer Wifi causing problems so completely removed them and their registry entries > Issue persists 2)(Thought its a amd chipset driver issue) Removed amd chipset drivers latest (dell website manual install) by amd chipset driver uninstall utility. Then reflashed latest bios from bios recovery tool and installed old amd chipset drivers from dell. > Issue persists 3) Removed amd gpu drivers and nvidia drivers + nvidia physx (dell website manual install) by ddu uninstaller to microsoft adapter drivers and issue is gone now. Which tells me Its one of gpu drivers or bios conflicting. So, i ll downgrade bios to earliest version and try both old and new drivers combinations and maybe systematically upgrade. Any observations or suggestions are welcomed
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Hi @WRasheed welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. Support for Alienware m15 Ryzen Edition R5 System-diagnostic lights says 3,1 = RTC power failure. How to Reset Real Time Clock (RTC) to Recover Your Dell Laptop | Dell US The system's POST (power-on self-test) hardware test is controlled by BIOS. At Alienware splash screen there is opportunity to run F12 Diagnostics, Dell ePSA diagnostics will diagnose more hardware, but still not everything. ePSA Pre Boot System Assessment Dell Overview (Official Dell Tech Support) - YouTube Getting stuck at Alienware splash screen might be waiting for Windows operating system to load. Please run Windows Reliability Monitor. How to use Windows Reliability Monitor to identify software issues | Dell US Drain residual flea power (perform Hard Reset) Alienware m15 Ryzen Edition R5 Service Manual | Dell US Disconnect main battery, there is no requirement to remove main battery.
Reddit
reddit.com › r/alienware › alienware r14 (new) stuck on boot screen
r/Alienware on Reddit: Alienware r14 (new) stuck on boot screen
October 28, 2022 - Welcome to the unofficial community for Alienware. We are not an official Dell sub. Please read the rules and FAQ before posting. Thanks! ... I’ve been stuck on boot screen for a long time i tried couple of things nothing worked, last time before it turned off i was updating the drivers
Alienware Arena
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Alienwarearena
Join and gain access to exclusive in-game items, game keys, and some of the most sought after closed betas. Join a friendly and knowledgeable forum community for all PC gamers.
Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 4099994 › how-to-resolve-pc-stuck-on-a-loop-of-booting-to-au
How to resolve pc stuck on a loop of booting to Automatic Repair on an Alienware/Dell? - Microsoft Q&A
Please use another system and download media creator tool from here: https://www.microsoft.com/en-us/software-downlo... Create a bootable media drive and then use the drive on your system having issues and boot into it.
Reddit
reddit.com › r/alienware › alienware pc is stuck on the loading screen
r/Alienware on Reddit: Alienware pc is stuck on the loading screen
July 27, 2022 -
I’ve restarted my computer multiple times and reset the bios twice. Does any body know what else I can do to fix this issue.
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Where exactly is it stuck ? Like On the Alienware logo ?