alienware m17 not turning on

m17 R4, unresponsive, won't turn on at all

dell.com › community › en › conversations › alienware › m17-r4-unresponsive-wont-turn-on-at-all › 647f9b29f4ccf8a8deefe551

Hi @RPT943 Alienware m17 R4 Diagnostic-light LED codes (Red, Blue) 2,1 = Processor failure or 3,1 = Coin-cell battery failure. However, it seems more likely that the RAM card's electrical engagement wants cleaning and reseating. The m17 R4 self diagnostic was probably Dell's ePSA Diagnostics that looks for hardware problems and did not find any. Hopefully the m17 R4 occasionally works, and then run Reliability Monitor to create event timeline. How to use Windows Reliability Monitor to identify software issues | Dell US Open the day and time that has problem, look for event that keeps reoccurring at other days and times. Open this event and look for root cause entry. Please share update, thanks. [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on Kudos as this user's only reward.] Answer from crimsom on dell.com

Dell

dell.com › dell community › laptops › alienware

Alienware M17 won't turn on | DELL Technologies

May 10, 2022 - Support for Alienware m17 Service Manual System diagnostic lights provides Troubleshooting information. Please open base cover and carefully disconnect battery power cable from System Board (aka motherboard), do not remove battery.

Dell

dell.com › dell community › laptops › alienware

m17 R4, unresponsive, won't turn on at all | DELL Technologies

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Hi @RPT943 Alienware m17 R4 Diagnostic-light LED codes (Red, Blue) 2,1 = Processor failure or 3,1 = Coin-cell battery failure. However, it seems more likely that the RAM card's electrical engagement wants cleaning and reseating. The m17 R4 self diagnostic was probably Dell's ePSA Diagnostics that looks for hardware problems and did not find any. Hopefully the m17 R4 occasionally works, and then run Reliability Monitor to create event timeline. How to use Windows Reliability Monitor to identify software issues | Dell US Open the day and time that has problem, look for event that keeps reoccurring at other days and times. Open this event and look for root cause entry. Please share update, thanks. [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on Kudos as this user's only reward.]

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It's currently unresponsive. I know for a fact the battery is between 50-60% yet hitting the power button does absolutely nothing, even with the power brick plugged in. A Dell certified technician just replaced this motherboard last week, though it is a refurbished motherboard. As far as reliability goes, today was the first time this motherboard showed any serious issues. Also the ram is soldered onto the motherboard, and there is not a motherboard based CMOS battery on these laptops. I noticed that when the guy was replacing the motherboard

Discussions

Alienware M17 wont turn on

Hi can anybody help?! My laptop wont turn on, when the power cable is plugged into the laptop there is no light on the cable but when it is not plugged into the laptop the light on the cable is blue as usual. What could be causing this? can i fix it myself or do I need to bring it to a shop? Thanks More on forums.tomsguide.com

forums.tomsguide.com

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May 29, 2016

M17 R4 Not turning on

Not sure if they discontinued the M17 since there isn't any available on the website, got a message saying there is a part delay. Hoping for a replacement, maybe for the x17 haha More on reddit.com

r/Alienware

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February 5, 2022

m17 R3, won’t power on

There are two things I’d like ... would turn off every time it got plugged into the laptop which might have been a sign of a short circuit, that said this isn’t the case with my m17 R3 the green light of the cable stays on even when plugged into the laptop. Thank you in advance. ... Hi @ABrn welcome to this free user to user Alienware laptop discussion forum. This is not Dell ... More on dell.com

dell.com

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April 25, 2022

m17 R3, won't turn ON after proper shutdown

I have Alien-ware M17 R3 (Corei7 10th Gen). I have properly Shutdown my system last night but it wont turn ON by morning as soon as i lift the lid to start my system its Keyboard light get ON and o... More on dell.com

dell.com

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June 3, 2021

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getdroidtips.com › uncategorized › alienware m17 not turning on: how to fix it?

Alienware M17 Not Turning on: How to Fix it?

September 22, 2024 - First, ensure the power adapter is correctly plugged into the laptop and a working outlet. If the power adapter is properly plugged in, try unplugging it and replugging it in. Sometimes the connection can become loose and cause the laptop not ...

Tom's Guide

forums.tomsguide.com › home › laptops › laptop tech support

Alienware M17 wont turn on | Tom's Guide Forum

May 29, 2016 - Hi, Please do try these troubleshooting steps that may help. - Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again. - If this will not work, do test the AC adapter if it's working properly.

reddit.com › r/alienware › m17 r4 not turning on

r/Alienware on Reddit: M17 R4 Not turning on

February 5, 2022 -

Was playing yesterday night while plugged in, get a message saying that the laptop is almost dead. The charger works fine, actually tried it on another laptop, and tried the other charger on the M17, same deal. It's not charging nor turning on. Filed a service request. Anyone know what may have caused this? Only got it 6 months ago. Repair person is set to come here, hopefully they can fix it and I don't have to send it in or elseI may request to get a new system instead. Anyone have this issue before?

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Not sure if they discontinued the M17 since there isn't any available on the website, got a message saying there is a part delay. Hoping for a replacement, maybe for the x17 haha

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I ran into something this morning with an m15 r5. Everything I saw referenced to having to do a power drain. Hold power button for 5 seconds. Open the back. Unplug the battery. Hold power button for 15 sec. Reconnect and power up. It's supposed to drain the residual power called flea power (?) that i guess causes this issue. Then supposedly it will start up. Rather than going through all that I decided to exchange it becuase I was within the return window. But since you have a repair scheduled maybe wait before you try that.

Dell

dell.com › dell community › laptops › alienware

m17 R3, won’t power on | DELL Technologies

April 25, 2022 - Alienware x17 R1 Service Manual | Dell US Evidently the ac adapter diagnostic light remains on when plugged into laptop. There are a number of fault conditions to consider. Seemingly this laptop was never powered off, because power-on button has a fault and battery is now flat. Your earlier experience suggests that the Power-on button has a fault that could now be permanent. Please make further attempts to power-off, but do not use excessive force that could cause damage.

iFixit

ifixit.com › Wiki › Alienware_M17-R1_Troubleshooting

Alienware M17-R1 Troubleshooting - iFixit

Your laptop becomes hot when you use it, or it alerts you of its temperature. Fans need to be able to move air through the laptop's internal hardware. Make sure the laptop is on a hard, flat surface and that the fan exhaust ports are not blocked.

Find elsewhere

Google Bing Mojeek

Dell

dell.com › support › kbdoc › en-us › 000179529 › alienware-computer-does-not-turn-on-or-go-into-windows

Troubleshoot Alienware Not Turning on or Booting into Windows | Dell US

For a laptop, press and hold the Fn key and then press the power button. This starts the preboot testing and launches the How to Run a Preboot Diagnostic Test on a Dell Computer. In case you have a Desktop, at the Alienware logo screen tap the F12 key to access the Boot Menu.

Dell

dell.com › dell community › laptops › alienware

m17 R3, won't turn ON after proper shutdown | DELL Technologies

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thanks i have got an other solution which did work al last. four buttons solution Ctrl + Alt + Windows + Power button for al least 30 second and it did start again.

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Hi @ussman welcome to this user to user discussion forum. This is not Dell Support. The system POST has successfully completed because the splash screen has appeared. Evidently there are no diagnostic lights or beeps. The system fails to boot, and automatically shuts down. How old is this system? Have there been warnings that battery needs replacing? When connected to ac adapter, does the system work work normally? Does the ac adapter's diagnostic LED work when connected to mains power, and remain on when dc power cord plugged into laptop's dc-in socket? Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.

Alienware Arena

alienwarearena.com › ucf › show › 190847 › boards › technical-support-1 › ForumPost › m17x-r2-power-lights-are-on-but-laptop-won-t-turn-on

m17x-r2 Power lights are on, but laptop won't turn on

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reddit.com › r/alienware › my m17 r3 computer won’t turn on completely. the power button and keyboard lights won’t turn off no matter what i do, and the screen itself doesn’t turn on. this happened right after a shut down. i’d like a way to fix this without messing inside my computer, as i do not own a screwdriver.

r/Alienware on Reddit: My M17 R3 computer won’t turn on completely. The power button and keyboard lights won’t turn off no matter what I do, and the screen itself doesn’t turn on. This happened right after a shut down. I’d like a way to fix this without messing inside my computer, as I do not own a screwdriver.

November 30, 2020 - connect an external monitor and see if it lets you turn power saving mode for the screen off. The stupidest setting to ever exist on a laptop. ... Welcome to the unofficial community for Alienware. We are not an official Dell sub. Please read the rules and FAQ before posting.

reddit.com › r/alienware › m17 r5 won't turn on after pressing the power button

r/Alienware on Reddit: M17 R5 won't turn on after pressing the power button

January 28, 2023 -

So, I have a brand new laptop that for some reason won't turn on after I press the power button. It will turn on whenever I open the laptop itself, so it's not catastrophic or anything.

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Check that the button isn't disabled in the BIOS or in Windows. I change my power button to hibernate instead of sleep on every computer I own. Either the software for the button is changed, or the power button itself is defective.

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Does it light up when the laptop is running? In BIOS there's a setting to let the laptop power up when open the lid (disabled by default). Try to disable that see if the power button working again. Also try reset the BIOS to factory setting see if it fix the problem.

Dell

dell.com › dell community › laptops › locked topics – alienware general

Alienware 17 R3, 15 R2, 13 R2 Not Turning On Problem (The Reason + FIX) | DELL Technologies

November 30, 2021 - hi eviqnine, i just do it and now the power boton shine with the charger, i wait about 30 min and press the boton and it turn off, back to the start dead laptop.... :( ... Hi everyone. I had the same problem this morning. I got the Alienware 17 just two days ago, and had absolutely perfect performance.

reddit.com › r/alienware › alienware 17 laptop won’t respond to power button/will not power on

r/Alienware on Reddit: Alienware 17 laptop won’t respond to power button/will not power on

May 13, 2018 -

Hello all,

So last night my Alienware was on, running okay. It started working hard (fans blowing loud enough for me to hear) but this happens almost everyweek so I put the laptop to sleep. This morning I went over and pushed the power button, got no response. AC adapter seems to be fine, green lights on for the adapter, but when I push the power button I don’t hear a fan kick on, I don’t see a flicker of light or anything. Unfortunately I bought this laptop at Best Buy, and the warranty has already expired. I knew I had an issue with this laptop a while back because the laptop would freeze after being on too long, I would have to power it off and on again, and it would run okay after that.

Is it worth it to take it to one of those chain laptop repair places(ubreakifix) or call dell support? I tried opening the case to take a look at the battery, it looks fine to me, no scorch marks or anything strange.

Edit: I appreciate the troubleshooting attempts, everyone, but I’m mainly more concerned on whether or not dell/Alienwares tech support/repair is worth the price, or if you guys think a local repair shop would be able to diagnose/fix the issue. I use the laptop for both home and work, so I want to try and get it back online as fast as possible

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You can try to remove the CMOS Battery for about 5 Mins to see if that brings it back to life

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I think the motherboard died. How old is it. Is it plugged into a surge protector. How often do you have power outages

reddit.com › r/alienwaretechsupport › alienware m17 r2 won't turn on...

r/AlienwareTechsupport on Reddit: Alienware m17 R2 Won't turn on...

April 15, 2024 -

My laptop is not turning on at all. This means when I have it plugged in with the Power Adapter and push the power button...nothing happens: no beeps, no lights, no fans, no sign of life whatsoever. This is also the case when I unplug the power adapter and just try to power on with internal battery only: nothing happens.

Is there something I should try before I create a Support Ticket and send it to Dell?

Thanks in advance for any help that anyone can provide!!

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hold the power button for 20 seconds. Sometimes sleep can get confused and lock up when going to sleep so the only thing you can do is a hard power cycle

Tom's Guide

forums.tomsguide.com › home › laptops › laptop tech support

Solved! - Alienware m17x R3 is not booting and won't go into bios | Tom's Guide Forum

April 18, 2017 - Im really new to tom's hardware, so I will tell you my story. i have a alienware m17x r3 but the alienware boot logo screen thing wont move, its stuck and wont load. i tried cleaning the all of the components, clearing the cmos, EVERTHING! its not moving. I left it for a few days and it was...

Tom's Guide

forums.tomsguide.com › home › laptops › laptop tech support

Alienware M17X R4 randomly died | Tom's Guide Forum

January 4, 2015 - It happens to me 5 out of 10 times i shut my laptop down or put it on sleep. what i did to fix this problem is if it wont turn on get an Air Conditioner and put the back of your laptop where gpu is on the ac and let it blow on it for about 5-10 mins and then it will turn on but you have to ...

reddit.com › r/alienware › m17 won’t turn on

r/Alienware on Reddit: M17 won’t turn on

April 20, 2020 -

Left it charging overnight to download a game and when I went to turn it on the keyboard and alien power button flashed for a second and that was it Now it won’t turn on at all and I can’t open it up cuz one of the screws seems to be messed up Also my charger seems to work but there’s no sign of the laptop charging Plz help I just want to play Minecraft with RTX

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First thing to try is a power drain. It has been known to work sometimes although it's rare. I was helping someone out on facebook yesterday with a similar issue and it fixed her 17 R1.

Really try to get the screw out so you can disconnect the battery.

With the power adapter and battery removed, hold the power button down for 30-60 seconds. plug everything in and try again.

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We would like to help. Please send us a private message with your system's service tag. To send another user a private message, find their profile page (you can click on the user's name, to be redirected to their page). Below their karma on the right-hand side you'll see a “Send Message” link. You might need to click on “More Options” to see the “Send Message” option. Alternatively feel free to reach to our social media channels, private messaging Facebook (https://dell.to/34YxG8s) or a direct message on Twitter (https://dell.to/3bsAWLu)

Locate Service tag

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iFixit

ifixit.com › Answers › View › 788659 › Alienware+m17+R2+won't+run+on+batter+power+in+Windows

Alienware m17 R2 won't run on batter power in Windows - Dell Laptop - iFixit

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Hi @neozer0 · With the charger connected and Windows running, create a battery report and check the charge status of the battery. · Compare the Design Capacity value against the Full Charge Capacity value. For a new battery they should nearly be the same. If there's a noticeable difference then the battery may be faulty and needs to be replaced. Contact ifixit about a replacement. · I'm wondering if the battery cannot supply the load when Windows is loaded due to hardware specific drivers being installed as opposed to generic Windows drivers when in Safe mode (or even basic drivers when in BIOS) and this is causing the hardware to use more power, especially the GPU

reddit.com › r/alienware › alienware laptop won't turn on

r/Alienware on Reddit: Alienware laptop won't turn on

October 24, 2021 - Then reinstall the battery and connect back the the power cable and try to turn the system on. If this doesn’t work then it might be a battery/charger problem. ... If the battery isn't consumer removable -aka meant to be removed by a customer ...