Hi all,
Went apply update and shutdown earlier today and my x15 r2 has now been stuck at this screen for several hours? What's the best course of action here? Do I leave it? Do I power down and restart?
I was going to bed so i hit update and shut down. i just woke up and it is still stuck on this screen. i rebooted the system but when it started back up it is still stuck on this screen . any suggestions ?
My laptop forced an update as I was shutting it down for the day and now it’s stuck on a screen saying “Please wait while we install a system update”. The power button and any key functions are disabled. Is it best to let it die then restart? Or is there something more I can do to combat this. It’s the x17 model btw
It’s been stuck here for about an hour now
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Just wait
I treated this as a fluke the first time, but now I'm here to ask if I'm A) the only one, and B) if there is any way to fix this.
I have an Alienware M15 R4 laptop, and I've had an issue where at some point recently it got stuck on "Please wait while we install a system update". It was really scary, and I ended up having to remove the battery entirely and put it back in. Was really not happy that this would ever have to be something I'd need to do because there is no other fail-safe or other option than that to power off the laptop, holding the button down for >60 seconds does nothing.
It has now just happened again within 30 minutes of me writing this. I don't have access to tools right now that I can do this again with, so I guess it's just going to sit there at max fan speed and completely frozen. Is this bad? How much of a priority do I need to make being able to take it apart in the next few days? Extremely disappointed in Alienware.
Is there any way to fix this problem? It's a little depressing that this is the second time and now I'm not able to deal with it.
You can disable it easily by going into your BIOS and turning off "UEFI Capsule Updates". Then it won't automatically update your BIOS when Microsoft tries to push that update via the Windows Update mechanism.
That's what bricked my 2015 Alienware, end of 2019. BIOS update bricked it and I couldn't access anything, not even BIOS. Apart from that, it was running fine (back then). I've had a few Lenovo since then and they all update flawlessly. Worried to go back to Dell. My wife's Dell did bug out a few times but I solved it in BIOS by resetting it, phew. I had the M18 and AWCC was very buggy. Dell really needs new developers as soon as possible. For a large business like that to have horrid developers....
I had a notification that a Windows Update was needed and so I scheduled it to install late last night(around 1am) and when I woke up this morning my monitor(which is a Vizio tv) is stuck on the "Please wait while we install a system update" screen. It has been this way since I woke up at 7am and possibly even longer considering when the update took place.
Windows said it was a Firmware update and usually they never do this or take that long. Most times updates are done by the time I wake up.
I did sort of restart my PC and it booted back up to an update screen that said it was 30% complete, did a restarting screen and now it's back to the please wait screen.
I'm genuinely afraid to touch it at this point...
UPDATE: Just jumping in to say that my updates are not automatic, I do have to approve them. I just saw this one and didn't think anything of it. Also, I dunno if it matters but I can definitely hear the fan on my PC running(it usually does this if it's loading something) so I dunno if that is an indicator of it doing anything or not.
UPDATE.2: I turned it off and back on again and got it to boot up. It went to the update progress screen went from 34% up to 100% and then windows started up as if nothing had happened. Everything seems to be going okay so far, but if anything changes I will update again.
I don’t have a clue on what it is updating but it’s been stuck on this screen for just above an hour, which worries me. I was turning it off and there was an option to Update and Shutdown, so I picked that. An hour later, it’s still on this screen. This is the first update I’ve done since getting it. Is this normal?
After I rebooted my laptop it began to update, it showed the message “updating firmware” then I went to the kitchen to make breakfast, when I got back it was stuck in this black screen.