Hi @Chaos Spyder from local admin account, please see if Revo Uninstaller Free can list the Alienware update software and use its advanced scan to completely remove everything. Answer from crimsom on dell.com
Reddit
reddit.com › r/alienware › alienware update and supportassist no longer working.
r/Alienware on Reddit: Alienware Update and SupportAssist no longer working.
March 16, 2023 -
Alienware M15 R4 - Over the last few days, I’ve had issues with Alienware Update and Support Assist.
I am now getting this error with Alienware Update:
https://i.imgur.com/q1Q8Hs0.jpg
Basically, it will not perform a scan. The only changes I’ve done were the Windows 11 March update a few days back and the upgrade to the 1.16.2 BIOS update. I have tried reverting it back to the 1.15 BIOS, but it still does the same thing.
Also, SupportAssist no longer works. When I try to run any of the options (driver update, hardware check, clean files, etc), it kicks back an error basically saying it can’t continue because another process is running. This has been going on longer than the Alienware Update issue, which only seemed to start today.
I have also fully uninstalled both programs using Revo Uninstaller Pro AND even deleted all leftover files. I have since re-installed Alienware Update and it still does it. I have not yet re-installed Support Assist. Figured if the Alienware Update wasn’t fixed, then neither would Support Assist. 🤷♂️
Alienware Update runs on my R13 Desktop just fine. So I know it’s not a server issue or anything…both systems are on V 4.8.0.
Thanks in advance for any help on this!
Dell
dell.com › support › kbdoc › en-us › 000225126 › alienware-command-center-version-6-2-7-error-update-button-fails-to-start-upgrade-process
Alienware Command Center Version 6.2.7 Error - Update Button Fails to Start Upgrade Process | Dell US
Information about the update button in Alienware Command Center (AWCC) version 6.2.7 global settings does not initiate the update process. When a new update is available and a User tries to install it by clicking the "Check for Update" button, the installation process does not start, even when the new version is detected.
Videos
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How to Reinstall Alienware Command Center (AWCC) | Dell Libya
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Reddit
reddit.com › r/alienware › alienware update app not working!
r/Alienware on Reddit: Alienware Update App not working!
May 22, 2019 - Use SupportAssist to check for updates. ... Welcome to the unofficial community for Alienware. We are not an official Dell sub. Please read the rules and FAQ before posting.
Reddit
reddit.com › r/alienware › my alienware won't update
r/Alienware on Reddit: My Alienware Won't Update
April 16, 2022 -
No thrilled with my Alienware that is only 3 months old. Got a blue screen of death and after going through first level support they promised to have 2nd level support call me back which they never did (that was over 3 weeks ago.) I ended up taking it to a local shop and it appeared to be a loose cord. It still occasionally boots up into bios with random errors, but then when I restart it come back up normally.
Anyway, now my latest issue is the "My Alienware" won't update. When I try to open it, it says "update available to continue using My Alienware, please update the application. It's worth it." So I click on update, click yes on the popup screen asking if it can makes chances to my computer and it says "installing", and then it goes back to the "update available" screen.
This is the 4th alienware computer I've bought. I've never had problems with them before. but this latest one is a lemon and their "helpdesk" service is useless.
Top answer 1 of 4
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Go to the drivers section for your Model on Dell support and you will see an update for the fusion service (2.0.58.0, A00). Download and install and the My Alienware app will work fine
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Sorry for your troubles - I figured i would share I have a similar issue with command center this week where it is in a constant loop of trying to install and update and then install Fusion, then ask to install an update and then request to install fusion again. I plan to try to uninstall the app and reinstall it from scratch and hope that fixes the problem
Top answer 1 of 7
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Hi @Chaos Spyder from local admin account, please see if Revo Uninstaller Free can list the Alienware update software and use its advanced scan to completely remove everything.
2 of 7
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Hi @Chaos Spyder please take and share photograph or record text within 'Restarting' screen. Was BIOS update applied over the internet? If system working, there is no requirement to update the BIOS unless it has a feature you want. Never apply BIOS update over the internet because PC might get bricked. Follow the official Dell/Alienware BIOS update process Update the BIOS on your Alienware PC - YouTube. Please press the power-on button and allow the Alienware Area-51m R2 to automatically shut down. Wait a few minutes, then press the power-on button, hopefully the update has failed and the normal boot process will get your Alienware Area-51m R2 working again. Please share an update. Thank you.
Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 4295657 › microsoft-store-wont-update-apps-on-my-alienware-d
Microsoft store won't update apps on my alienware desktop or laptop - Microsoft Q&A
Thank you for updating me with that information. If the issue still persists, Please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.
Top answer 1 of 12
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I have Dell SupportAssist v4.0.3.61632 installed. Per my attached screenshot, the 'Another scan is in progress. Please try again after some time. We were unable to start the scan as another scan is already in progress.' I have deleted, reloaded, and re-run the app several times. I continue to receive the same error message. What is being done to resolve this error/problem?
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If your system is still under warranty, please contact support by clicking on Get Help Now at the bottom right corner of the screen to receive individualized support.-------------------------------------------------------------------------------------------------------------------------------- If you're experiencing issues with SupportAssist not working as expected, we recommend starting with a clean uninstall followed by a fresh install. Go to Control Panel, then Add or Remove Programs, and then Uninstall. Afterwards, restart your computer (do not skip this step, it is essential to resolve the issue) Reinstall Support Assist from this link > https://www.dell.com/pt-br/lp/dt/support-assist-for-pcs Click Launch and test the new version. If you encounter issues reinstalling SupportAssist, follow these steps: Download the Microsoft Troubleshooter Tool, open the file, and click Next to run the tool. Click Next, select Uninstalling, choose Dell SupportAssist from the list of programs, and click Next to uninstall. If the uninstallation was successful, close the troubleshooter and restart the system (do not skip this step, it is essential to resolve the issue). Ensure that the following five Windows services are removed from Windows Services when an uninstall is done and started when an upgrade or new install is performed. If they were not removed, please refer to the video below for the complete step-by-step instructions:
Dell
dell.com › dell community › laptops › alienware
Area-51m R1, Alienware update app issue | DELL Technologies
September 7, 2020 - It will either update or you will have to modify your existing Dell Update Application. Restart when installation complete. ... If Alienware Update continues to be stuck in an operation, your OS C: disk may have errors or corrupted files.
Dell
dell.com › dell community › software › supportassist for pcs › supportassist for pcs
Alienware update app doesnt work | DELL Technologies
August 17, 2020 - THE "ALIENWARE UPDATE" APPLICATION HAS BEEN CAUGHT.
Dell
dell.com › dell community › laptops › locked topics – alienware general
Alienware command center update? It seems to not be working after the creator's update. | DELL Technologies
July 2, 2021 - The fix was to "install" the program using the "administrator's" rights and not just selecting install. ... CC does need .net Framework to function properly, however am fairly sure the Creators update has the latest framework.
Dell
dell.com › support › kbdoc › en-us › 000187189 › dell-update-and-alienware-update
Dell Update and Alienware Update | Dell US
Note: The installation of Dell Update and Alienware Update version 5.5 necessitates the prior installation of a .NET Desktop Runtime version ranging from 8.0.8 to 8.0.17. ... If Dell Client Device Manager (DCDM) 1.0 is present on the system and Dell/Alienware Update (AU) 5.5 is manually installed, the DellClientManagement Service may become corrupted, causing it to stop and be disabled. Application notifications may fail to function properly.
Dell
dell.com › home › support home › knowledge base article
How to Get Support for Alienware Update | Dell US
April 22, 2025 - From the drop-down menu, select Software and 3rd party applications and then click Next. Select an available contact option. ... Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.
Dell
dell.com › dell community › laptops › alienware
MyAlienware app, update fails | DELL Technologies
April 13, 2022 - my two systems, both got update notices for MyAlienware app. neither work Fusion goes into a loop of installs. only way to stop the loop is to close the app. which, of course, makes the app useless. ... I was able to download the Fusion service application from the dell support page for my laptop. After installing it manually, it worked. Good luck ... Hi @xmark welcome to this free user to user Alienware laptop discussion forum.
Dell
dell.com › dell community › laptops › locked topics – alienware general
Alienware Update does not work | DELL Technologies
July 1, 2017 - - It does not update itself either. Isn't that pretty much a requirement for these kinds of programs? I've tried Alienware Update v1.9.20.0 and a clean-install of Dell Update v1.9.14.0 (recently posted in Aurora-R6 file area). ... Yes. It worked once (months ago) but hasn't been showing updates since. Installer is interesting. It appear that there is only "Dell Update" installer file.
Dell
dell.com › home › support home › product support › driver details
Dell Update/Alienware Update Universal Application | Driver Details | Dell US
Dell Update Packages (DUP) in Microsoft Windows 64bit format will only run on Microsoft Windows 64bit Operating Systems. When selecting a device driver update be sure to select the one that is appropriate for your operating system. File Name: Dell-Update-Alienware-Update-Universal-Application_PTF4T_WIN_4.6.0_A00_02.EXE
Dell
dell.com › dell community › laptops › alienware
m15 R1, Alienware Update stuck in an operation | DELL Technologies
August 28, 2020 - If Alienware Update continues to be stuck in an operation, your OS C: disk may have errors or corrupted files. Open a command prompt and run a "chkdsk /f /r /x" (that's /f for "fix", /r for "relocate" data from bad sectors, /x for "eXit windows".
Tech News Today
technewstoday.com › home › software › alienware command center not working? 8 ways to fix it
Alienware Command Center Not Working? 8 Ways to Fix it - Tech News Today
July 20, 2022 - Then, restart your computer again and check if it starts working. If Alienware Command Center gets stuck on downloading new updates, preventing you from using the app, you can delete the UpdateService folder and download the latest version.
Reddit
reddit.com › r/alienware › alienware command center not opening?
r/Alienware on Reddit: Alienware command center not opening?
November 12, 2022 -
About 2 days ago I wanted to open the program as always but it closed itself almost instantly, I tried updating it with drivers from Dell, selecting both repair and install missing files but neither worked, any tip?
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I'm having the same issue and I believe it's related to the NOV Cumulative update to Windows from last Patch Tuesday (11 for me). I've been out of town since Tuesday, arrived home yesterday and powered on my system. I was able to launch AWCC no problem to check my fan speeds. When I shutdown last night I told Windows to install the pending update. This morning the update completed and now AWCC will not open, just sits at the opening splash screen then exits out on it's own. I'm sure there is compatibility issue again, hopefully a update from AW will be incoming soon. Not the first time AWCC and Windows updates butted heads.
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I had issues with the recent updates of AWCC. I uninstalled and reinstalled an older version and it’s been working fine since.
Dell
dell.com › support › kbdoc › en-us › 000211120 › how-to-update-alienware-command-center-to-version-6-0-on-alienware-x16-r1-m16-r1-and-m18-r1-laptops
How to Update AWCC to Version 6.0 on Alienware x16 R1, m16 R1, and m18 R1 Laptops | Dell US
Launch the AWCC application to ... required updates. ... If the previous three methods have not run, then go through a manual install of the latest AWCC application. Download the latest version of the Alienware Command Center application package from the Dell Support Site: Warning: Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the computer or device not to work ...
Dell
dell.com › dell community › desktops › alienware desktops
Aurora R10, BIOS update stuck in Alienware Update app | DELL Technologies
August 7, 2020 - OK guys, I just closed the Alienware Update app. Good luck to myself. ... I had the same problem, and I ended up using the manual updater. What I would suggest is close the auto updater when it hangs, not reboot, and run the manual bios updater.