Hi @Chaos Spyder from local admin account, please see if Revo Uninstaller Free can list the Alienware update software and use its advanced scan to completely remove everything. Answer from crimsom on dell.com
Asktech
asktech.support › laptop › r2v5d-alienware-laptop-stuck-working-update-0-complete.html
Alienware laptop is stuck on "working on update 0% complete don't turn off your computer" screen, it has made absolutely
January 20, 2025 - We're an independent professional services platform, connecting users with verified professionals for expert guidance, advice, and solutions. It sounds like your Alienware 17 R3 laptop is stuck on the "working on update 0% complete" screen for about 2 hours now, with no progress.
Dell
dell.com › support › kbdoc › en-us › 000275742 › bios-update-error-or-update-gets-stuck-on-windows-24h2
BIOS Update Error or Update Gets Stuck After Windows January 2025 Update | Dell US
All BIOS updates have been released that resolves this issue, download the latest BIOS from the computers product page Drivers & Downloads. ... Press F12 to enter One-Time Boot Settings (reference Flashing the BIOS from the F12 One-Time Boot Menu) Alienware Area-51m R2, Alienware Aurora R12, ...
Reddit
reddit.com › r/alienware › stuck on system update
r/Alienware on Reddit: Stuck on system update
August 4, 2022 -
My laptop forced an update as I was shutting it down for the day and now it’s stuck on a screen saying “Please wait while we install a system update”. The power button and any key functions are disabled. Is it best to let it die then restart? Or is there something more I can do to combat this. It’s the x17 model btw
It’s been stuck here for about an hour now
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Just wait
Dell
dell.com › dell community › laptops › alienware
m15 R1, Alienware Update stuck in an operation | DELL Technologies
August 28, 2020 - If Alienware Update continues to be stuck in an operation, your OS C: disk may have errors or corrupted files. Open a command prompt and run a "chkdsk /f /r /x" (that's /f for "fix", /r for "relocate" data from bad sectors, /x for "eXit windows".
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Hi @Chaos Spyder from local admin account, please see if Revo Uninstaller Free can list the Alienware update software and use its advanced scan to completely remove everything.
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Hi @Chaos Spyder please take and share photograph or record text within 'Restarting' screen. Was BIOS update applied over the internet? If system working, there is no requirement to update the BIOS unless it has a feature you want. Never apply BIOS update over the internet because PC might get bricked. Follow the official Dell/Alienware BIOS update process Update the BIOS on your Alienware PC - YouTube. Please press the power-on button and allow the Alienware Area-51m R2 to automatically shut down. Wait a few minutes, then press the power-on button, hopefully the update has failed and the normal boot process will get your Alienware Area-51m R2 working again. Please share an update. Thank you.
Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 3979437 › my-pc-(alienware-x15)-is-stuck-on-updates-are-unde
My pc (Alienware X15) is stuck on “updates are underway. Please keep your computer on.” I was restarting it after I got an error trying to unzip a file and didn’t click update and restart. - Microsoft Q&A
August 10, 2024 - My pc (Alienware X15) is stuck on “updates are underway. Please keep your computer on.” I was restarting it after I got an error trying to unzip a file and didn’t click update and restart.
Reddit
reddit.com › r/alienware › firmware update thingy stuck?
r/Alienware on Reddit: Firmware update thingy stuck?
December 10, 2024 -
Been stuck on this “erasing EC SPI Flash” screen for around 30-40 minutes. Bar hasn’t moved since the last updating process before this one. Any suggestions?
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A firmware update shouldn't take more then 5-10 minutes at the most, and in a lot of cases won't even take that long. If you are still stuck at this screen then you may have no choice but to power cycle it and cross your fingers that it still starts up. Interrupting a BIOS flash is a very dangerous procedure and should never be done if you can prevent it by any other means, but if your stuck indefinitely at this screen then you won't have much choice.
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Any updates OP?
Dell
dell.com › support › kbdoc › en-us › 000187189 › dell-update-and-alienware-update
Dell Update and Alienware Update | Dell US
If Dell Client Device Manager (DCDM) 1.0 is present on the system and Dell/Alienware Update (AU) 5.5 is manually installed, the DellClientManagement Service may become corrupted, causing it to stop and be disabled.
Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 3946263 › alienware-laptop-stuck-atfirmware-update
Alienware laptop stuck atfirmware update - Microsoft Q&A
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Download Microsoft Edge More info about Internet Explorer and Microsoft Edge ... Laptop has been stuck in "update oem ec block"with 100 percent progress bar for an hour, doesn't really know what to do.
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How do I stop the installation, the power button isn’t working, it will not turn off
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Hi @GaminCobra welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. The Alienware Command Center Application version 5.5.8.0 has a known bug that prevents installation on many PCs. When installation stuck, please stop installation. Go to Programs and Features and hopefully the AWCC v5.5.8.0 is listed. Right click to reveal list of options and click on Repair. Then Restart (not Shut Down) to save change. After Restart, the AWCC may ask to load additional components, to be followed by Restart (not Shut Down). If AWCC v5.5.8.0 is not listed in Programs and Features, install the Old AWCC version that you know works.
Dell
dell.com › support › kbdoc › en-us › 000206454 › alienware-update-au-tool-fail-to-upgrade-bios-on-computers-having-bios-admin-password-configured
Alienware Update (AU) Tool Fail to Upgrade BIOS on Computers Having BIOS Admin Password Configured | Dell US
AU displays "Installation Complete: X (number of updates) updates failed" where the BIOS was selected to be installed and failed (Figure 1). ... The feature to configure BIOS Admin Password is not provided on AU. To enable BIOS Upgrades through Alienware Update, perform one of the following solutions:
Asktech
asktech.support › laptop › sske4-alienware-m16-r2-bios-update-stuck.html
My Dell Alienware m16 R2 (8YYJX54) I started to update the bios. But it is stuck on the screen that says updating your
August 17, 2025 - JA: Got it, you downloaded the BIOS update directly from the Dell website. I understand the update is stuck at 0% on your Alienware m16 R2. Have you noticed any error messages or unusual sounds coming from the laptop during this process? Customer: no, not at all.
JustAnswer
justanswer.com › laptop › q8ier-updated-dell-windows-configure-softwares.html
Dell Alienware x16 R2 Stuck Restarting After Update?
October 2, 2024 - ... x16 R2 may experience restart loops and update failures after Windows updates or driver installations. If your Alienware x16 R2 is stuck restarting after a Windows update, try booting into Safe Mode to uninstall recent updates.
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Thanks for your reply! Last night I decided to unplug the ac adapters (Area 51 has two of them) and let the battery die. I can’t say for sure what exactly happened but an hour or two later in desperation I tried holding the power button down for two minutes straight… I had done this before several times… still no effect… but then about one minute after I had stopped holding the power button down it shut down on its own. Not sure what did it… maybe finally ran out of battery? I plugged it back in and booted again and it took me to a screen with the Alienware logo at the top saying 'battery has been disable' (yes it actually did say 'disable' instead of 'disabled') and then something about the battery being overheated. From this portal I was able to run a system scan and it found no problems. I restarted again this time tapping F2 and confirmed that battery and ac adapter were functioning properly… then rebooted and it came up with a screen saying it was finishing windows update… after that it booted normally and seems fully functional. Not sure exactly what fixed it but my best guess is battery finally died… I hope this helps someone who might finds themselves in the same situation. JD
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Hi @Johnny Dixon , I got you so its no problem. I had the same issue when my dads AREA 51M was doing a BIOS Update and he closed the lid during it and that must've corrupted something because it wasn't turning off. I spent 2 hours diagnosing and fixing it to come out with the solution: unscrew all the screws attaching the laptops bottom panel where the fan is and use a suction cup to pull it out gently. Then even though the laptop IS on still unplug the battery connector from the motherboard. DONT REMOVE THE BATTERY, just unplug it. Then the laptop should shut off and then you need to hold the power button for 30 seconds. Then hold CTRL+ ESC while your plugging the battery back in and the laptop should boot!
Dell
dell.com › dell community › laptops › alienware
X15 R2, AWCC update stuck at 70% then fails | DELL Technologies
September 9, 2023 - At first I received an error 1920 during the install. I renamed the folder C:/ProgramData/Dell/UpdateService and hit "retry" in the Alienware Update installer window and it completed succesfully.
Oreate AI
oreateai.com › blog › troubleshooting-alienware-update-issues-a-friendly-guide › d631490c4e383b868650fcadb823b54d
Troubleshooting Alienware Update Issues: A Friendly Guide - Oreate AI Blog
January 7, 2026 - Open AWCC and navigate to its update section—check if any pending updates are listed there or if it prompts you about any errors. Another common culprit could be antivirus software interfering with installations.
Dell
dell.com › support › kbdoc › en-us › 000225126 › alienware-command-center-version-6-2-7-error-update-button-fails-to-start-upgrade-process
Alienware Command Center Version 6.2.7 Error - Update Button Fails to Start Upgrade Process | Dell US
Information about the update button in Alienware Command Center (AWCC) version 6.2.7 global settings does not initiate the update process. When a new update is available and a User tries to install it by clicking the "Check for Update" button, the installation process does not start, even when the new version is detected.
Reddit
reddit.com › r/alienware › please wait while we install a system update.
r/Alienware on Reddit: Please wait while we install a system update.
November 19, 2022 -
Hi all,
Went apply update and shutdown earlier today and my x15 r2 has now been stuck at this screen for several hours? What's the best course of action here? Do I leave it? Do I power down and restart?
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Similar thing happened to my first update w my x15 r2 on august when I first got it. I let it sit plugged for like 8 hours until I decided to pull the plug and manually restart the laptop. Mine worked, nothing went wrong. No BIOS pop up and the updates were finished. Just do it when you lose patience
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That's a Windows update... Nothing you can do except wait for it to finish.
Reddit
reddit.com › r/alienware › alienware x17 r2 stuck on bios update 10%
r/Alienware on Reddit: Alienware X17 R2 stuck on bios update 10%
December 26, 2024 -
Hi, Aliens.
Today my Alien X17 R2 are received bios update via Windows Update, and then when installation is started - update stuck on 10%, and nothing more for almost 2 hours.
What should I do?
I understand that if I hold power button and turn off laptop, it's died.
Maybe you have some more ideas? Or just turn off and search ways to restore bios? In which eay i can restore it on X17 R2?
Top answer 1 of 2
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If this post is looking for tech support, please see the stickied tech support post at the top of the sub, Official Dell support is now helping users in that post should you require it.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
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You meant windows update stuck at 10%, and not actual bios update stuck after reboot right?
If yes, you'd be fine, even you turn off laptop via holding power button, because the actual bios update process hasn't been initiated yet as windows update is stuck.
If you turn off the laptop via power button then turn on it, ensure to update bios manually by yourself which is safest . Don't let windows update to do it automatically.
Or If you're saying that actual bios update started and stuck at 10% after reboot, dont turn it off. Leave it on and seek support from Dell Support regarding your situation.
Alienware Arena
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