Is anyone else having issues with windows 11 not updating. I have not had any issues with windows 11 on my M16 R1 until the last 2 weeks.

System update says: "your version of windows has reached the end of service". I cant get any newer version of windows on here.

Computer will work fine for 5-15 mins some times and then blue screen and restart. Sometimes it works fine if its left plugged in. I appreciate any ideas in advance!!!!

Specs:

CPU: 13th Gen Intel(R) Core(TM) i7-13700HX

GPU: 4070

Ram: 16gigs

I had a notification that a Windows Update was needed and so I scheduled it to install late last night(around 1am) and when I woke up this morning my monitor(which is a Vizio tv) is stuck on the "Please wait while we install a system update" screen. It has been this way since I woke up at 7am and possibly even longer considering when the update took place.

Windows said it was a Firmware update and usually they never do this or take that long. Most times updates are done by the time I wake up.

I did sort of restart my PC and it booted back up to an update screen that said it was 30% complete, did a restarting screen and now it's back to the please wait screen.

I'm genuinely afraid to touch it at this point...

UPDATE: Just jumping in to say that my updates are not automatic, I do have to approve them. I just saw this one and didn't think anything of it. Also, I dunno if it matters but I can definitely hear the fan on my PC running(it usually does this if it's loading something) so I dunno if that is an indicator of it doing anything or not.

UPDATE.2: I turned it off and back on again and got it to boot up. It went to the update progress screen went from 34% up to 100% and then windows started up as if nothing had happened. Everything seems to be going okay so far, but if anything changes I will update again.

Hi all,

Went apply update and shutdown earlier today and my x15 r2 has now been stuck at this screen for several hours? What's the best course of action here? Do I leave it? Do I power down and restart?

Alienware M15 R4 - Over the last few days, I’ve had issues with Alienware Update and Support Assist.

I am now getting this error with Alienware Update:

https://i.imgur.com/q1Q8Hs0.jpg

Basically, it will not perform a scan. The only changes I’ve done were the Windows 11 March update a few days back and the upgrade to the 1.16.2 BIOS update. I have tried reverting it back to the 1.15 BIOS, but it still does the same thing.

Also, SupportAssist no longer works. When I try to run any of the options (driver update, hardware check, clean files, etc), it kicks back an error basically saying it can’t continue because another process is running. This has been going on longer than the Alienware Update issue, which only seemed to start today.

I have also fully uninstalled both programs using Revo Uninstaller Pro AND even deleted all leftover files. I have since re-installed Alienware Update and it still does it. I have not yet re-installed Support Assist. Figured if the Alienware Update wasn’t fixed, then neither would Support Assist. 🤷‍♂️

Alienware Update runs on my R13 Desktop just fine. So I know it’s not a server issue or anything…both systems are on V 4.8.0.

Thanks in advance for any help on this!

My laptop forced an update as I was shutting it down for the day and now it’s stuck on a screen saying “Please wait while we install a system update”. The power button and any key functions are disabled. Is it best to let it die then restart? Or is there something more I can do to combat this. It’s the x17 model btw

It’s been stuck here for about an hour now

Windows Update is damaging my system, and Dell is also damaging it with some new drivers released between November 2025 and December 2025. Dell hasn't fixed this, so my Windows is broken again, and there's no way to permanently remove Windows Update.