So I was looking for an item in my order history and it's not there. I'm pretty sure I bought it on Amazon but there's no trace of it in order history.

The product page also doesn't have the you bought this item on x date notice

Why would that happen? Has it happened to anyone else?

Ever since Amazon got rid of order report functionality last year, I’ve been trying to find an easy way to export my order history. As it turns out, Amazon actually still offers a way to do this using their “Request My Data” tool, though it’s buried deep within their help pages.

Here’s the direct link to access: https://www.amazon.com/hz/privacy-central/data-requests/preview.html

There actually a number of different data sets you can download, most notably:

• Your Orders

• Search History

• Advertising

• Amazon Photos and Drive

• Prime Video

• Customer Support Communication

Unfortunately, the process to access the data requires a few steps – you submit a request, then have to confirm it by clicking a link sent to your email. You will then receive a link a few hours later to download the requested data.

I’ve only tried requesting order information thus far, but am pleasantly surprised with the robustness of the data. Here's a link to a high level summary I put together showing the full set of reports and fields Amazon provides when you request your order data

There are obviously a ton of things you can look at in this data, though wanted to highlight a few based on common questions I see on this subreddit

• Returns Tracking – a lot of folks have reported issues with not knowing the tracking numbers for returns (e.g., if they are dropped off at UPS via QR code). The “Return Requests” file lists the tracking number for all returns you’ve requested

• Return Reimbursement – the return reports also provide a comprehensive list of refunds from Amazon. You should be able to compare this information to your return requests to make sure that there aren’t any items that you sent back but haven’t been refunded for (I’ve already identified a few in my data!)

• Prime Subscription Tracking – transactions related to your Prime subscription are in the “digital order” reports, which may be worth checking to ensure you aren’t being double charged for Prime, etc.

Hopefully others find this as helpful as I did (and apologies if this was common knowledge already!)

I went to look at my past orders today, only to discover that they're all gone. Poof! No past orders in the last six month (there should be plenty), no past orders in 2015, and no other buttons to press.

Is it just me or are other people having this problem too?