Ally Bank customer service is available 24/7 via phone, online chat, or secure email through your online banking account.
Main Customer Service Phone Number: 1-877-247-2559 (toll-free in the U.S.) – This is the primary number for general banking inquiries, account issues, and closing accounts.
24/7 Support: Available around the clock, including weekends and holidays.
Fraud Reporting: If you suspect fraud, call the dedicated fraud hotline at 1-833-226-1520 and select the appropriate option.
Alternative Contact Methods:
Online Chat: Accessible through your Ally online banking account or the Ally mobile app.
Secure Email: Send secure messages directly from your online banking dashboard.
Mail: For documents or payments, use the appropriate mailing address based on your account type (e.g., Ally Bank Customer Care, P.O. Box 951, Horsham, PA 19044).
Note: Ally Bank is an online-only bank with no physical branches. For specific services like auto loans, home loans, or credit cards, different numbers may apply, but 1-877-247-2559 is the main line for most general customer service needs.
I need to send Ally Lending an email.
They apperently don't have the account information in the system yet for me to do a log in.
Does anyone have a customer support email I can send to?
It needs to be an email due to paper trail. If there isn't one ill just send a certified letter.
Thank you.
Very sad to learn (the hard way) that ALLY's customer service has gone off-shore to India or some such place. When I asked to speak to someone state-side, the CS guy put me on hold for a few minutes, then came back and in a deeper voice said his name was --- and how could he help me? Please connect me to state-side CS like I asked you the first time, SIR! Unrelated, but I have been having trouble with Ally these last few months. It's time for me to move on. Any suggestions as to a bank that has state-side CS? Is a credit union the only solution? TY (Sorry for the rant)