Ally
ally.com › contact-us
Contact Us: Customer Support & Other Contact Info | Ally
As of 9/25/25, Ally Credit Cards are issued by Merrick Bank. Learn more · Billing and account questions or report fraud 1-888-366-2559 Open 24/7. To mail documents or credit card payments, use our mailing address . Existing home loans and servicing 1-866-401-4742 Monday – Friday, 8:30 am - 8 pm ET Saturday, 8:30 am - 1 pm ET
Ally
card.ally.com › Core › Home › ShowPage › CustomerService
Contact us
1‑888‑366‑25591‑888‑366‑2559 · Calling from outside the US? Dial 1‑412‑402‑65001‑412‑402‑6500
Ally
ally.com › help
Ally Help Center: FAQs for Bank, Auto, Commercial & Financial | Ally
View Ally's help center for Banking, Auto Financing, Privacy & Security, and other related questions. Still can't find what you're looking for? Contact us! We're here to help
Bankopedia
bankopedia.org › digital-banks › ally › ally-customer-service
Ally Customer Service | How to Contact the Support Team?
Ally Bank's customer service department provides 24/7 open communication lines via phone calls, live chats on their website and mobile app, as well as answered inquiries on their Twitter and Facebook page.
Ally
ally.com › help › bank › account-information
Ally Bank Help Center: Account Information FAQs | Ally Bank
We have customer care associates across the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account.
Ally
media.ally.com › multimedia
Ally
At Ally Bank, you are able to talk to someone about your money whenever you want. Ally Bank customer service representatives are available 24/7 by phone or online.
Get Me Human
getmehuman.com › home › blog › ally financial customer service | call now
Ally Financial Customer Service | Call Now
October 8, 2025 - Does Ally Bank actually have 24/7 customer service or is that just talk? Nah, they’re one of the few that do have real 24/7 support for banking. You can call 1-877-247-2559 anytime, even 2 AM on a Sunday. And if you’re more of a chat person, just log in and hit up their live chat.
Ally
customercare.ally.com › Home › ShowPage › CustomerService
Contact us
To contact Ally Lending for billing disputes, questions about your account or to send general correspondence, please use the following address: · To contact Ally Lending by phone, please call 1‑888‑568‑0186. Our hours of operation are Monday to Saturday between 8am and 10pm Eastern Time
Reddit
reddit.com › r/personalfinance › ally bank live chat
r/personalfinance on Reddit: Ally Bank Live Chat
July 30, 2018 -
I've seen that there's a way to chat online with Ally instead of calling, but can't figure out the way to do it. Does anybody know how to do their online chat?
GetHuman
gethuman.com › all companies › ally bank customer service
Ally Bank Customer Service Phone Number 877-247-2559: Call Support
August 23, 2010 - Common problems addressed by the customer care unit that answers calls to 877-247-2559 include Refund or suspicious charge, Recover account, Update account information, Technical support, Change or cancel account and other customer service issues. Rather than trying to call Ally Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email.
GetHuman
gethuman.com › all companies › ally bank customer service › faq
Ally Bank Customer Questions, Answers, and How-to Guides
November 1, 2023 - The question we are asked most often is about how to talk to Ally Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Twitch
gethuman.com › all companies › ally bank customer service
Ally Bank Live Chat | Customer Service
August 23, 2010 - Common problems addressed by the customer care unit that answers calls to 877-247-2559 include Refund or suspicious charge, Recover account, Update account information, Technical support, Change or cancel account and other customer service issues. Rather than trying to call Ally Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email.
Reddit
reddit.com › r/allybank › customer service's wait time is so long
r/AllyBank on Reddit: Customer service's wait time is so long
February 1, 2025 -
I've been a long time customer of Ally, and I remember during my early days, the phone wait time averaged 2-3 minutes. 10 minutes during their peak time.
Logged onto Ally recently in a long time and noticed this. Is this the new norm? I'm glancing at this subreddit and seems like the sentiment is that Ally is going downhill -- Is that true? If so, any recommendations for alternatives?
Reddit
reddit.com › r/allybank › ally's cs has gone off-shore!
r/AllyBank on Reddit: ALLY's CS has gone OFF-SHORE!
June 24, 2024 -
Very sad to learn (the hard way) that ALLY's customer service has gone off-shore to India or some such place. When I asked to speak to someone state-side, the CS guy put me on hold for a few minutes, then came back and in a deeper voice said his name was --- and how could he help me? Please connect me to state-side CS like I asked you the first time, SIR! Unrelated, but I have been having trouble with Ally these last few months. It's time for me to move on. Any suggestions as to a bank that has state-side CS? Is a credit union the only solution? TY (Sorry for the rant)
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Ugh. I did not want to believe this so I logged in to ask directly. I spoke with 'Zeldjan' and was given this response when I asked about their location: "Thank you for providing your question above, [name redacted]. To give you information. Ally has a broad of customer service and we are randomly assisting our customers. Due to privacy reasons, I am unable to provide a specific location." It SEEMS (with some conjecture) to be (at least partially) true. Sigh. I pressed a little harder and asked them to confirm they are not located in the United States. I was provided this response: "I apologize for this, [name redacted]. But unfortunately and as much as I would love to provide it to you. I am not able to as we have a privacy that we need to keep from our customers." Disappointing. I've been seeing all the problems people have been posting here lately and thinking, man, these people have some bad luck (I have not recently, nor in the past had issues with Ally ... However this might shed some light in why the sudden shakeup with so many peoples' issues lately. (Note: I'm not blaming customer service, but if Ally has been transitioning services to new or remote servers, re-configuring systems, training new employees, ... Whatever may be related to a new customer service team ... It certainly would be tough to pull off without any hitches.
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Been said before that if you are finding yourself constantly needing customer service support, then online banking may not be for you. You’re the type Of customer that allows brick and mortar banks To still exist.
Ally
ally.com › help › privacy-security
Ally Financial Help Center: Privacy & Security FAQs | Ally Financial
Emails and chat sessions that appear to be from Ally requesting nonpublic personal information are phishing for your information. Do not provide any personal information. Call us at 1-833-226-1520 or end your chat session. To learn more about protecting yourself online, visit the Security Center .
Bogleheads.org
bogleheads.org › board index › us investors › personal finance (not investing)
How to Solve Customer Service Problems With Ally Bank - Bogleheads.org
Being impatient, I ended up reaching ... solve... Edit to add: PLEASE start by calling Ally customer service at 1-877-247-ALLY, or by initiating an online chat from within your account....
Ally
allynow.com › home › ally now has live chat
Ally Now Has Live Chat
March 21, 2022 - After clicking on the chat bubble, a small window will expand where the customer can enter basic information, including a name, email address, and general description of the question or assistance needed. Once this is completed, the live chat can be initiated by clicking, “Start Chat.” · One of the best reasons to use Ally’s new Live Chat feature is the opportunity to chat with an actual human being.
Elliott Report
elliott.org › home › ally customer service contacts
Ally Customer Service Contact Support Via Phone Email Exec Contacts - Elliott Report
July 29, 2025 - Contact Ally customer service for your customer service needs. Reach out via phone, email, or social media.
Oreate AI
oreateai.com › blog › navigating-ally-bank-customer-service-your-guide-to-support-and-solutions › 2b256f05a92f0402f401b05ce9ead459
Navigating Ally Bank Customer Service: Your Guide to Support and Solutions - Oreate AI Blog
December 12, 2025 - Live Chat: Accessible via their website; this feature allows quick questions without waiting on hold—perfect for those brief inquiries while multitasking! Email Support: While response times may vary (typically within 24 hours), emailing can ...
Ally
ally.com › help › auto › message-center
Ally Auto Help Center: Message Center FAQs | Ally Auto
Have questions regarding Ally's Message Center? For a quick answer, view our Message Center FAQs