I am living overseas and working remotely for my company in the US. I have tried to make a purchase on amazon.es with the company credit card that has a billing address in the US. I assume this is why the purchase got flagged but so far I have not been able to get the payment method verified.
They ask to upload a billing statement with:
-
Name and billing address
-
Telephone number (if included on the bank statement)
-
Last 4 digits of card or account number
I took a screenshot of the first page of the latest card statement that clearly shows the name and billing address and last 4 digits of the card and submitted it. (The phone number doesn't appear on the statement).
The reply I got in e-mail is "We have reviewed the information you provided to us, but we have not been able to verify that you are the owner of the visa card payment method ending in XXXX because no document has been provided. Your account is still temporarily held."
I don't understand it. This is the second time this has happened, last time I made a couple attempts at uploading the billing statment and eventually they just replied that they could not verify the payment method and would not unblock the account and no further actions would be taken.
Videos
Yes, if you have a debit or credit card through Amazon.com, or another form of payment where they are handling the account, that's where the bill or notice would go if you are late on payments.
That address can also be used to verify that the owner of the card is the real owner of the card when they check with the bank or card issuer and compare against the billing address listed on the order. It's one factor in helping against fraud.
But most of the time nothing is sent there.
The credit card company knows your billing address, and it is used for verification. For that credit card there is a direct relationship to the billing address.
For some transactions the credit card is not charged until the product is shipped. They will not charge you for the item until a back ordered item is available. You can also pre-order books, movies, computer games to make sure you get an anticipated item in the first wave. In instant transactions the check for a valid card is done during the order process, and a hold is placed on the amount of the purchase. In these delayed transactions they will use the billing info at the time or order fulfillment.
In some business transactions the billing address has zero relationship to the mailing address. The payment could be by credit card (personal or corporate) or by business account or invoice system.
Scenarios where shipping address doesn't equal billing address:
- You live in an apartment, and want a package sent to a place that can accept the box.
- It is a gift and want it sent directly to the recipient.
- It is your kids text books and want it sent to the college campus.
- You are out of town and want it sent to where you are.
- You want to hide it from somebody in your household.
- The student is using the parents credit card.
Some work colleagues sent me a gift card, and when I try to access it, it’s sends me to a page saying “billing verification required” and now, every single time I try to sign in, even to just access the support options, it immediately takes me to a page saying “billing verification required” and I cannot access/do anything besides close the page… any fixes to this?