I was wondering if anybody had any information on a customer service job through Amazon? Like when there's an issue with a customer order, working as the person who they are connected to in the app! I currently work at fc but am hoping to find a customer service position or overall something not as physical because my body is starting to Ware down at a rapid decline
I am always in the look out for the Amazon customer service jobs (remote or in person) but I haven’t seen any. Where do I apply for this position? Cuz the Amazon hiring website is full of FC jobs and other warehouse jobs but I can’t seem to find and Customer Service Associate jobs in that website cuz it always show that there are no opening at the moment.
Is this position difficult to obtain? Has anyone worked in Amazon customer service, if so, how was it for you and do you recommend it to someone else?
I want to work remotely at amazon in customer service. I have been watching the job listings for a few days now and i have seen nothing. I was wondering does amazon have a specific time and/or specific days they post job listings for remote?
Does anyone work with Amazon remotely? I was curious about what the pay is and how the job is. This is my first time doing remote work and I’m nervous lol Do you have to stay at your house to work or can you take it to different places? Do they train you?
https://www.amazon.jobs/en/jobs/2954867/seasonal-customer-care-representative
Does anyone know about Amazon’s customer service position where you work from home? What are the hours truly like/what is the pay truly like?
After college, like many people my age, I struggled to find a job in my field. I was attending interview after interview and being passed over for someone with more experience; it came to a point where I would take any job I could get my hands on - the bills were piling up and student loan payments had to be made. That's how I started working for Amazon.
If you have never spoken to customer service for any major retailer or service provider, consider yourself lucky. Typically, those jobs are outsourced to other countries. However, Amazon had just opened a fulfillment center near my town, and wanted to have some customer service staff on hand to answer calls from the community as well as customers. So, I was hired. It was better than fast food, and I wanted the steady paycheck waitressing could not provide.
I had worked there for several months before my story really starts; most of my calls were either people getting the wrong packages, missing deliveries, or trying to get refunds for items they were going to keep anyways. It was exhausting but mindless - there were no real stakes in the job aside from wanting to be paid; in a company this large, they didn't have time to monitor everyone and as such I was able to solve problems at my own discretion.
However, right around this holiday season - early December if I remember correctly - I got the first of many phone calls that would lead to my resignation from the company. I have transcribed it to the best of my memory:
"Hello, thank you for calling Amazon customer service, my name is Vicky, how can I help you today?"
"Hi Vicky, thank god you're not some foreigner. I have a question about my package, and I'm quite honestly very disturbed."
"I'm sorry to hear that Miss, do you happen to have your order number so I can take a look at what's going on?"
"Sure, it's 158904386"
"Ok, one moment please. Ah ok, I found it. We are looking at your order for the Nike sneakers, is that correct?"
"Yes"
"Alright, what is the issue you are having?"
"You see, uh, I ordered these shoes for my son for Christmas. I went to open the package and take them out, but the shoes weren't there."
"So, the item was missing when it arrived?"
"Yes, it was missing. But it had been replaced - maybe I got the wrong package, but it was addressed to me, and the paperwork inside was for the sneakers. Just, the sneakers weren't there."
"Perhaps in packing the items got mixed up - would you mind telling me what item you did receive?"
"Well, this is why I'm quite honestly appalled. There was a Nike shoe box in the package, but it was full of fingernails. Human fingernail clippings! I nearly threw up, and I think I might be in a bit of shock. This has to be some kind of joke, someone should be fired!"
"Miss, I am so incredibly sorry about that. It truly is strange, and unfortunately I can do nothing but apologize." I remember at this point I really didn't know what to say. I did my best, but ended up directing the call to my manager. Later, I was called into his office. He told me that they had fixed the issue, and he would rather this story not get out. With orders to be ramping up soon, Amazon didn't want their revenues taking a hit because people were afraid of getting something disgusting like that. Honestly, I didn't care much and just wanted to go home, so I nodded and forgot all about it.
That is, until a few days later when one of my coworkers approached me in the break room.
"Vicky, you'll never guess what kind of weird call I just had" Kevin said. We always loved making fun of strange callers together, and it was pretty much the only joy in our days.
"Oh geez, what is it this time?" I asked through a mouthful of chips.
"Someone called and said their package had the wrong item. Typical shit, right? Except the item they received wasn't something we sold - it was a giant ball of human hair! Some sicko in one of the warehouses must have some crazy fetish. Fuckin nuts"
I laughed it off, but couldn't shake the eerie feeling I had in the pit of my stomach. First nails, now hair? It was nasty, and quite honestly gave me enough reason to do my holiday shopping in person.
About a week later, shit hit the fan. Our department had nearly tripled in size for the holidays, and most of the calls in the Northeast Region were directed to the center. We became inundated with people phoning in - as can be expected a week before Christmas - but what I wasn't prepared for would be the number of callers getting wrong items, and more importantly, disturbing items. People were getting used underwear, fingernails, hair, teeth, and one even got used tissues.
We were all trained on how to handle these calls, offering customers new items along with a $100 Amazon credit and one year of Prime for free. We were told not to tell anyone outside of work about these calls, and we even hired PR people to take down reviews and online rants about the strange packages.
It was the day after Christmas that I left my job. I got the worst call yet; a woman reached my line, and began sobbing before I could even get my opening statements out.
"WHAT THE FUCK DO YOU THINK YOU'RE SENDING PEOPLE! THIS BETTER BE A CRUEL JOKE, YOU ARE SICK BASTARDS!"
"Ma'am, I'm sorry, I'm not following. What is it you're calling about?"
"The feet, the fucking feet you sent me! My order was full of severed feet! These had better be fucking rubber, I'm calling the police!"
"I'm sure there is an explanation for this Ma'am. Let me get my supervisor and we can work this out" I nearly vomited as I transferred her call, running out of the room without a care. Not five minutes later, I was called into the manager's office.
"Vicky, it is my understanding you had a very upset caller today. I wanted to speak to you about this issue, and make sure that you understand what happened. You see, this is something everyone at Headquarters is aware of, and we are working very hard to find whoever is doing this. In the meantime, we have spoken to the police and have decided it would be best for the community and the population as a whole to keep this quiet. If Amazon were to go under, it could lead to an economic collapse. I'm sure you understand what I'm getting at here"
He looked at me, and pulled out a piece of paper along with a check with my name on it.
"All you have to do is sign this, take the money, and never tell a soul what you experienced today. I can assure you we are working hard to solve this issue, but we need you to help us with that by staying out of it"
I hate myself for this, but I signed what I assume was an NDA and took the money. It was enough to pay off my loans, cover my rent and car payments for a year, and still put some in savings. I did just that, and I think I didn't want to really understand what had happened.
However, I am deciding to write this for the sake of others. Kevin called me the other day, saying that he now understood why I left. He had been paid off too, but in his case it was for taking a call where the customer received a severed head. They paid him quite well, but the second he left work he knew he couldn't keep it quiet. He asked me what call I had gotten, and soon we put it together that several other people we had known had left, presumably for the similar reasons. Our theory is that someone out there is killing people, and using Amazon to not only spread the evidence, but to spread fear and panic.
I don't know how this hasn't gone public yet, but I can't say I'm surprised. Amazon has a hold on all of us, and they definitely are capable of some crazy shit. I want to make people aware of what is going on though, and warn you to be careful what you're ordering online, and maybe think twice before ordering it.
More Stories
Link to Apply: https://amazon.force.com/BBJobDetails?isApply=0&reqid=a0R4U00000DKB2nUAH (You will be asked to complete a few assessments when you apply).
I worked this position full-time before. Let me know if you have any questions! :)
Amazon Chat/Social Media Specialist - Fully Remote Work From Home
- https://www.effizojobs.com/job/amazon-remote-usa-full-time-amazon-aws-technical-customer-service-associate-social-media-support-social-media/
Other Chat Jobs: https://www.effizojobs.com/chat-support-agent/
Edit sorry if i miss your post, this is really blowing up lol
im looking into applying for a Customer Service job at amazon (anywhere really, but amazon is the main one) and i was curious how they are if you have health issues. i have IBS and when i need to go to the bathroom, theres minimal waiting. i know they have breaks and such, but odds are it will hit when im not scheduled for a break.
I know someone who eventually was fired from an Amazon CS position for this very reason, but they didn't provide a doctor's note for IBS, which may have helped them out.
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Can someone who has worked with Amazon tell me what it’s like? What would I expect if I were to get the job and what are the requirements? I looked up on YouTube and google but the content seems staged and not a realistic review of the job.
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I didn't work for customer service but in another non tech department. I can't tell you what the requirements are for customer service specifically.
As a whole Amazon is bureaucratic , slow moving, a bit micromanaged and goals I felt sometimes were a bit much.
They do want to be a good company for customers but I didn't feel they felt the same about employees. I found them very frustrating to work for due to things that happened in my department and could not get motivated to continue.
And you would think a company this size woukd have some great benefits but they were nothing special. Pto was too little and slow accruing, 401k match too small and employee discount was kind of worthless. I didn't elect medical or dental benefit as I have it elsewhere.
It was a job. I stuck around until I got something else. They just weren't for me long term but some people liked it well enough and if you're one of those people there can be opportunities to move up. Several people in my training class had moved to other positions in the year we were there.
If applying for Amazon make sure it's actually Amazon. There are some fake sites out there. Someone posted one earlier this week that was absolutely not Amazon but tried to look like it was.
Hey everyone. Been trying to get a job for the past couple of months (3 years of sales experience + bachelor's degree from a top 20 college) and have been applying to literally everything I can. Read on this sub (among others) that Amazon is literally always hiring/will hire anyone with a pulse.
I went to the amazon site and there's literally 7 jobs in the entire United States for warehouse work, none of which are within 1000 miles of me. Am I using the wrong site? Or is the sub out of date?
https://hiring.amazon.com/app#/jobSearch?jobTitle=Amazon%20Fulfillment%20Center%20Warehouse%20Associate
I've been working with the company for almost a year now. I've worked general website customer support, Kindle specialized support, and pulled and graphed data from calls from every department for various projects. If you have any questions about the inner workings of the company, what it's like to be an employee there, or want to know why some things just don't seem to make sense then ask away!
Proof was submitted to the mods, as privacy agreements can be kind of sticky.