You have to do so via chat now. Be sure to screenshot the conversation tho as you go along for proof of what you have been told. As soon as you tell them you don’t need anymore help they end it, close the window immediately and then you do not have access to the records. I’ve had to do with with three chats now, and am on my 5th rep (one initially, then two the second time, and now two this time. It’s a complete joke. More on reddit.com

They don’t do that anymore. Pay to have them removed. More on reddit.com

the reps who do chat and email are almost entirely people outside the US. Calling is much more likely to get a US rep. You can always politely ask to be transferred to a US rep - people do so all the time and it's not a big deal. As for when to call.... it's all kind of random. It just puts you through to the first available rep which could be in the US, could be India, who knows. Not sure what time zone you are in though? But anytime between 10:00pm - 1:00am (Central Time) is when it's the least busy, so i would assume with less people calling in general that late, since it puts you through to the first available person, with more people overall being available then you're likely to get a US rep during those hours... but that's of course not 100% for sure, it never is. Though, like i said, you can simply just ask to speak with someone here if it's easier for you to communicate. :) More on reddit.com

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