I returned an item right before Christmas by dropping it off at the UPS store, and they scanned the QR code and gave me a receipt. When I check the return status it's still showing "return requested" and telling me I need to return it by February something. There's a reference number on the receipt from the UPS store, but how do I check it? I don't see a spot on amazon to do so, and on the receipt it says to "contact Amazon for status." I already got the replacement item, but I'm worried that they are going to double charge me because they didn't update the return to show that I returned it!

So my daughter got a gift for Christmas that was too big. Has anyone ever seen a return take this long to be credited?

Because Amazon has turned into a cesspool, I started to have to keep a spreadsheet of my returns to make sure i am actually refunded.

In my spreadhseet I have this link, which shows all your amazon returns and status of each item in one place: https://www.amazon.com/spr/returns/history , the order #, item name, date returned, which credit card it shoul dbe refunded to, links to my credit cards respective activity page so i can see if refund was actually issued, amount etc

Used to be I'd get refunded same day or within days or droping return off to UPS. Now I returned two items weeks ago, called weeks ago and asked why i hadnt gotten refunded,and an agent said they received both returns, it'll take 5-7 business days (or something like that) to appear as a refund in your card. Weeks later, I still see on that refunds link, as it has said for weeks, "Return received. Processing refund." for literally weeks. Still no refunds on credit card.

So I already called about this once, now I had to spend my morning chatting with amazon instad of doing things I need to do. I was told they only received one item- I explained this is not what the agent told me last time, and on my returns page it says both items were received already (as it has said for weeks) and a refund has been 'being processed' for weeks. I had to be transferred to a suprviser. SO i had to waste my time speaking to THREE different agents, over mulipel weeks, and if I wasn't the type to check I'd be out over $80.

So please check that link which will show you all your returns and make sure amazon refunds you.

Apprently there are CLAs about returns issues, as I saw on another reddit post:

https://topclassactions.com/lawsuit-settlements/lawsuit-news/amazon-class-action-lawsuit-and-settlement-news/amazon-class-action-claims-retailer-charges-customers-for-returns-despite-contrary-policy/

https://www.geekwire.com/2023/amazon-hit-with-another-class-action-lawsuit-over-refunds-on-returned-products/