This has been a chronic problem since early September. I still haven't solved it. Contrary to some reports, clearing cache does not seem to resolve the problem. Answer from robreddity on reddit.com
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Amazon
amazon.com › gp › help › customer › display.html
Fix Amazon Music App Errors and Playback Problems - Amazon Customer Service
Learn how to resolve Amazon Music app errors by updating the app, force stopping, clearing cache, or fixing VPN issues. Get solutions for common error codes and app problems.
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ViWizard
viwizard.com › home › amazon music › how to solve 'amazon music not playing songs'[2026]
How to Solve 'Amazon Music Not Playing Songs'[2026]
August 14, 2025 - If you find that Amazon Music does not stream tracks you have already downloaded, don't hurry to cut down the Internet connection; you can switch to play downloads. Open the Amazon Music app and navigate to Settings, select and tap on Play downloads first icon. Go to My Library and choose the Playlist folder at the Amazon Music top interface.
People also ask

How to play downloaded songs on Amazon Music?
To play downloaded songs on Amazon Music, just switch to offline mode on iPhone or get the offline playback on Android. Of course, you can go to Library and then use the Downloaded button to start playing your downloaded songs.
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viwizard.com
viwizard.com › home › amazon music › fixes to amazon music not playing downloaded songs
Fixes to Amazon Music Not Playing Downloaded Songs
How to find downloaded songs in Amazon Music?
On Amazon Music, you can quickly access your downloads by tapping the Downloaded button or going to the Recently Downloaded Songs list on the Library tab.
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viwizard.com
viwizard.com › home › amazon music › fixes to amazon music not playing downloaded songs
Fixes to Amazon Music Not Playing Downloaded Songs
Where are songs downloaded from Amazon Music stored?
Amazon Music downloaded songs are hard to locate on iOS devices since they are cache files. While Android users can find Amazon Music downloads through this path: Phone>Android>Media>com.Amazon.mp3>files>media>Music. But pay attention that all downloads are unplayable as they are protected by DRM. So you can draw support from ViWizard Amazon Music Converter to crack the limitation and make Amazon Music downloaded songs playable.
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viwizard.com
viwizard.com › home › amazon music › fixes to amazon music not playing downloaded songs
Fixes to Amazon Music Not Playing Downloaded Songs
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Amazon
amazon.com › gp › help › customer › display.html
Fix Amazon Music Not Working or Streaming Issues - Amazon Customer Service
Resolve Amazon Music streaming problems like buffering, music stopping, or playback issues. Find solutions when Amazon Music is down or not working properly.
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DRmare
drmare.com › amazon-music › fix-amazon-music-not-playing-songs.html
14 Solutions to Fix Amazon Music Not Playing Songs
Having problem with Amazon Music not playing playlists? Then you can delete the whole playlist and then create a new one again. Or if there are songs greyed out in a playlist on Amazon Music, you can just delete certain songs.
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AudFree
audfree.com › amazon-music-tips › amazon-music-not-playing-songs.html
How to Fix Amazon Music Not Playing Songs [Latest]
Internet Connection: Poor Internet connection can cause streaming issues like "Why does Amazon Music not play the song I want". App Updates: Older versions of Amazon Music may have bugs or compatibility issues that could affect playback. Offline Mode: To play downloaded songs/playlist, the ...
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Amazon
amazon.com › gp › help › customer › display.html
Grayed Out Music - Amazon Customer Service
Amazon Music Prime you downloaded to your mobile device is no longer available for offline playback. You haven’t used the app while connected to a wireless network in the past month. You have recently updated the Amazon Music app and need to re-download your music. All your offline music will be re-downloaded in one go when you select the Download option. If you do not have a Wi-Fi connection currently, you can select the option to download when Wi-Fi is available and the download will be queued.
Find elsewhere
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TunesMake
tunesmake.com › amazon-music › fix-amazon-music-not-playing-songs.html
Amazon Music Not Playing Songs? Solved!
5. Downloaded music files corrupted. When your downloaded music from Amazon Music can not be played, you can consider whether it is corrupted. Amazon Music is a great app for listening to music where you can find over 100 million songs, podcasts, playlists, and HD audio.
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Bluesound
support1.bluesound.com › hc › en-us › community › posts › 1500001249382-Amazon-music-not-playing-certain-songs-on-the-playlist
Amazon music not playing certain songs on the playlist? – The Bluesound Support Crew
But I did noticed the songs that Node 2i can't play are labeled UltraHD, and the ones it can play are labeled just HD. Does that mean Node 2i can't play Amazon UltraHD songs? Or is there a setting I have to change? ... Ok I think we are getting closer. My Node 2i is connected to my Pioneer VSX-LX503 receiver, which has a AK4458 DAC that supports up to 32bit/384KHz. But its co-axial/optical digital in supports only up to 24bit/96KHz. Amazon UltraHD music is 24bit/192KHz, hence no music.
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ViWizard
viwizard.com › home › amazon music › fixes to amazon music not playing downloaded songs
Fixes to Amazon Music Not Playing Downloaded Songs
September 18, 2025 - Under the Playback section, select Download Audio Quality. Back to Library and select your desired song or playlist. Tap the three-dot icon and then Download. The outdated version of Amazon Music often brings a host of problems. Hence the quickest and most effective way to solve Amazon Music not playing downloaded songs is to update the app version as the technical team might fix bugs and issues in the latest version of Amazon Music.
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TuneBoto
tuneboto.com › amazon-music › amazon-music-wont-play.html
Solved! Ways to Fix Amazon Music Won't Play | TuneBoto
Archive downloaded songs by album/artist/playlist. ... Click the above button to download TuneBoto on your Windows or Mac. Then click to open it. You’ll find the main entrance below. Choose one record mode as you need. Then log into your Amazon Music account in the Amazon Music app or the web player.
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Google Support
support.google.com › androidauto › thread › 10825423 › why-won-t-amazon-music-playlist-play
Why won't Amazon Music playlist play? - Android Auto Community
Skip to main content · Android Auto Help · Sign in · Google Help · Help Center · Community · Android Auto · Terms of Service · Submit feedback · Send feedback on
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Reddit
reddit.com › r/amazonmusic › wont play certain songs
r/AmazonMusic on Reddit: wont play certain songs
August 26, 2017 -

does anybody know why my amazon music unlimited will not play certain songs? i have a playlist downloaded and when i click on some songs it goes to the next one. when im on shuffle it skips it and moves on. i cant even play them when i search the song and click on it individually.

Top answer
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If the songs are grayed out, they’ve probably been removed. Try accessing Amazon Music from a PC. If the album/tracks are grayed out, it means they were removed and probably added again to the Amazon Music service.

This happens all the time and has to do with licensing, distributors, the record company, and/or the artists. You have to remove the grayed out songs and re-add them.

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Had anyone solved this?.. Problem isn't removed songs and they aren't grayed out like some. I noticed this when deleting songs from playlist.It's like the app thinks those songs are still there but I've closed app, updated, and cleared cache to 0 no avail. When selecting song it plays previous song but if you skip to next track it plays the desired track. Seems to be an app glitch. Also when searching for music, app won't play certain songs in song results, but if I select album where song is it plays. It's the exact same track, so it's not expired. It's like the songs results are missing the link to certain songs and you have to find yourself. Not a huge issue but annoying for the price paid for hd unlimited on top of cloud songs disappearing all the time if they aren't downloaded. About to switch back to free prime version as it's too time consuming readding 100s of songs daily. Also, grayed out songs aren't usually removed but it's like the link is expired. I always find the same song still active in search results and have to re-add. Not to mention they are getting rid of cloud storage which defeats the purpose of making playlists.

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JustAnswer
justanswer.com › computer › lrb7y-i-m-unable-add-songs-playlist-created-120.html
Troubleshooting Amazon Music Playlist Issues: Expert Q&A
Try logging out of your account and logging back in to see if that helps. Playlist size: If your playlist has reached the maximum size for your subscription type, you will not be able to add additional songs to your playlist.
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Reddit
reddit.com › r/amazonmusic › do playlists not work anymore?
r/AmazonMusic on Reddit: Do playlists not work anymore?
July 17, 2023 -

We use Amazon music to leave on music for our dog while we're at work. I used to be able to say, "Echo, play calming dog music PLAYLIST" and it would play just fine. I could shuffle and loop so that the music didn't run out.

Now when I say the usual command, the response is "shuffling the playlist calming music for dogs and similar tracks". It seems to do the same thing with albums, where it shuffles the album with random songs. I can't seem to play any playlist without it getting shuffled with random stuff and I can no longer loop which is an important feature for us. This has started in the last couple of days, does anyone know if they changed the music format? Thanks in advance.

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Sonos Community
en.community.sonos.com › controllers-and-music-services-229131 › problem-with-playing-amazon-music-albums-and-adding-them-to-queue-6879556
Problem with playing Amazon music albums and adding them to queue | Sonos Community
January 21, 2023 - In the past few days I’ve notice a problem with Amazon Albums. You can select play, but only one track will play, before it starts to play other tracks from other albums. They are not completely random. Its almost as if it is stuck in a ‘play other tracks like this’ mode.