I've had this problem before but it'd normally resolve itself the next day and didn't happen too often. But the past 2 weeks, I've only had the app actually play music TWICE and I use it everyday to and from work!

Basically, the app opens fine and you can navigate just as normal until you want to play anything - streaming or download, wifi or data - then it just doesn't play! The app responds to your touch but no matter what song you pick or how many times you click play, nothing happens! I even tried to use Alexa to play the music, she responds, says she'll play the song and then just... nothing! I've cleared the cache and force closed the app several times as well as restarting my phone. None of these have worked in the slightest!

I know my next step is to clear data or re-install the app but I don't want to have to re-download all my songs! I've contacted Amazon customer service and they just said their technicians are aware of the issue and they want to resolve it. But no more info on what's wrong or when they might do so!

Anyone else have this issue? Anyone found any work-arounds? At this point I don't even know if clearing the data will help or not but I hate paying for a service I can't even use! Not even to listen to my OWN music!