Ok, sorry I was late to the "party" everyone. Guess I should have researched a little more before posting. So I called Amazon tonight and spoke to the US based customer service. The person I spoke with was very nice and said they had received quite a number of complaints regarding the change to the Music service, and she basically told me, while she couldn't say with 100% certainty that the service would be changed back, she said they were definitely going to be "addressing customer concerns/complaints" in an upcoming update, but she couldn't give an exact date. I did mention possibly wanting to cancel Prime, but there was no mention of any sort of free month or anything. Might have been different if I stuck with the international call center, but I specifically called the US 800 number. Essentially, this "upgrade" borked the entire prime music service turning it into a 100 million song iPod shuffle, which is basically useless, because with that many songs, the likelihood of coming upon the song you actually want to hear is a huge crap shoot! Answer from PurvisTV on reddit.com
🌐
Amazon
amazon.com › gp › help › customer › display.html
Fix Amazon Music App Errors and Playback Problems - Amazon Customer Service
Learn how to resolve Amazon Music app errors by updating the app, force stopping, clearing cache, or fixing VPN issues. Get solutions for common error codes and app problems.
🌐
Reddit
reddit.com › r/amazonmusic › we're sorry. we are unable to complete your action. please try again later. -- anyone getting this?
r/AmazonMusic on Reddit: We're Sorry. We are unable to complete your action. Please try again later. -- anyone getting this?
July 16, 2021 -

First time I ever ran into this problem Thurs night, July 15, maybe 10pm Pacific time. Amazon Music Unlimited not able to display its interface, just the black screen with error message "We're Sorry. We are unable to complete your action. Please try again later".

Anyone else run into this?

Just spent 1.25 hours with Amazon Music phone support. Here's the sequence I went through in troubleshooting, never resolving it.

MACBOOK PRO
1) Chrome Browser: music.amazon.com
I was auto-logged in, then error: We're Sorry. We are unable to complete your action. Please try again later.

2) Cleared browsing Data (cookies, passwords, cache, browsing history) for past 24 hours, then quit browser. Restarted browser. Went to Amazon.com, i was auto-logged in.

3) Signed out of my account. Then Signed in again entering username and password.

4) Navigated to Amazon Music via menubar beneath Amazon Prime branding (top of page)

5) Same error message.

6) Browser # 2: BRAVE

Went through steps 1-5 above that i did for Chrome. Same error message.

7) Restarted my computer. Opened 3rd browser: OPERA

Went through same troubleshooting. Same error message.

8. SAMSUNG PHONE

Opened Amazon Music App. logged in. Interface appeared to be displaying correctly, I selected a Playlist, then a song on the playlist. Music art appeared (perhaps via cache). Clicked play button. "Toast" message "Could not stream song". Tried other songs, same: "Could not stream song". Quit the app.
9. Opened Chrome mobile browser on Android phone. Went to music.amazon.com
Logged in. Selected a playlist then song. Song played fine, as normal. Quit Browser.

10. Opened Amazon Music App again, same problem. "Toast" message "Could not stream song".

11. BACK TO MAC LAPTOP:

Turned off wifi connection. Then back on. Same problem on all 3 Mac browers.

12. I downloaded from Amazon site the installer file for Amazon Music Desktop Player for Mac. But I had a bad migraine by this time.

13. Amazon agent provided no possible reasons. Filled out a Trouble Ticket for Developer team. She said takes 3-5 biz days to get a reply.

Top answer
1 of 1
2
I am getting the same error on multiple machines and multiple web browsers. The Windows app does seem work, for now at least.
🌐
Amazon
amazon.com › gp › help › customer › display.html
Fix Amazon Music Not Working or Streaming Issues - Amazon Customer Service
Resolve Amazon Music streaming problems like buffering, music stopping, or playback issues. Find solutions when Amazon Music is down or not working properly.
🌐
Amazon
amazonforum.com › s › question › 0D56Q00008TgCiJSAV › home-screen-error-sorry-were-experiencing-some-difficulties-please-try-again-later
Home screen error. "Sorry we're experiencing some difficulties ...
Amazon Digital and Device Forum United States
🌐
Reddit
reddit.com › r/amazonmusic › anyone else having serious problems with amazon music right now?
r/AmazonMusic on Reddit: Anyone else having serious problems with Amazon Music right now?
February 21, 2022 -

Nothing I try to play is playing correctly. If you search for anything, and drill down into an album and click on a song, it plays the WRONG song!

Top answer
1 of 7
10
Ok, sorry I was late to the "party" everyone. Guess I should have researched a little more before posting. So I called Amazon tonight and spoke to the US based customer service. The person I spoke with was very nice and said they had received quite a number of complaints regarding the change to the Music service, and she basically told me, while she couldn't say with 100% certainty that the service would be changed back, she said they were definitely going to be "addressing customer concerns/complaints" in an upcoming update, but she couldn't give an exact date. I did mention possibly wanting to cancel Prime, but there was no mention of any sort of free month or anything. Might have been different if I stuck with the international call center, but I specifically called the US 800 number. Essentially, this "upgrade" borked the entire prime music service turning it into a 100 million song iPod shuffle, which is basically useless, because with that many songs, the likelihood of coming upon the song you actually want to hear is a huge crap shoot! 🤦‍♂️
2 of 7
4
I sent feedback of the bugs to their email that is at google play store and emails sent there comes back saying their inbox is full. So this must be something bigger and we are not told what is going on, the app is broken at many levels and nothing is done. Whole developers booted? End of Amazon Music as we know it? EDIT: and I have unlimited version.
🌐
Downdetector
downdetector.com › status › amazon-music
Amazon Prime Music down? Current outages and problems | Downdetector
User reports indicate possible problems at Amazon Music · Amazon Music is a music streaming platform and online music store operated by Amazon. You can browse and stream your favorite music and podcasts from your web browser or on the iOS and Android app. Select the option you are having issues with and help provide feedback to the service. ... Something else...
🌐
Amazon
amazonforum.my.site.com › s › question › 0D56Q0000CHqjegSQB › sorry-were-experiencing-some-difficulties-try-again-later
"Sorry we're experiencing some difficulties try again later"
Amazon Digital and Device Forum United States
🌐
Amazon
amazonforum.my.site.com › s › question › 0D56Q0000C1i6DvSQI › anyone-having-trouble-with-playing-music
Amazon Digital and Device Forums - US
Loading · ×Sorry to interrupt · Refresh
🌐
Vocal Media
vocal.media › geeks › fix-amazon-music-not-working-on-fire-tablet
Fix Amazon Music Not Working on Fire Tablet | Geeks
There are all solutions to fix Amazon Music's not working issue on Kindle Fire Tablet.
Find elsewhere
🌐
TuneCable
tunecable.com › amazon-music-tip › fix-amazon-music-not-working-on-fire-tablet.html
Fix Amazon Music Not Working on Fire Tablet [Solved]
However, there is a foolproof method that anyone can use: saving Amazon songs and playlists as local files. This approach not only facilitates data backup but also allows for easy transfer to other devices when needed, even sharing songs with friends who do not subscribe to Amazon Music.
🌐
Amazon
amazon.com › gp › help › customer › display.html
Get Help with Amazon Music Subscription support and troubleshooting - Amazon Customer Service
Find solutions for Amazon Music issues, including subscription management, app troubleshooting, and streaming problems. Find step-by-step guides and support options for all your Amazon Music needs.
🌐
ViWizard
viwizard.com › home › amazon music › [latest] amazon music not working issue? fixed!
[Latest] Amazon Music Not Working Issue? Fixed!
August 15, 2022 - ... Search for Amazon Music and click Install. In spite of the above fixes, adjusting the audio quality in Amazon Music can also help resolve issues, especially if you're experiencing buffering or playback problems.
🌐
MusicFab
musicfab.org › home › amazon music › how to download the amazon music audio for offline listening
How to Download the Amazon Music Audio for Offline Listening
The availability and steps might differ slightly based on your location and the current status of the app in the respective app stores. Make sure to download the official Amazon Music app from trusted sources to ensure your security and the best user experience. Q1. How many songs can I download? A1. There is no set limit for downloads as long as you have storage available on your device. However, some subscription plans limit how many downloads you can have offline simultaneously.
🌐
Amazon Forums
in.amazonforum.com › s › question › 0D56Q0000DiH3iuSQC › amazon-music-app-says-sorry-difficulties-in-playing
Amazon Music app says sorry difficulties in playing
Loading · ×Sorry to interrupt · Refresh
🌐
Digital Music News
digitalmusicnews.com › home › music apps
Why is Amazon Music Not Working? – Try These Quick Fixes
August 26, 2022 - When you’ve exhausted all other options, sometimes it’s best to reinstall the app. If Amazon Music still isn’t working after you’ve tried everything above — especially if this is the only app behaving strangely — it’s time to reinstall it. Open the Play Store or App Store and search for Amazon Music. Tap Amazon Music and select Uninstall under the available options. Confirm you want to uninstall it, and then click Install to reinstall it. The steps we’ve outlined should combat any Amazon Music issue you might encounter.
🌐
Reddit
reddit.com › r/amazonmusic › artist pages don't work?
r/AmazonMusic on Reddit: Artist pages don't work?
December 22, 2020 -

I've got Amazon Music HD. I can search for songs and albums, but if I try to go to an artist's page, I get an error message. Happens on every artist. "Sorry, we're experiencing some difficulties." I've tried logging out and redownloading the app, but nothing works. Anyone got any idea?

Top answer
1 of 5
1
Amazons suggestion is to go to the app settings on iOS and navigate to storage to clear the cache?? Hmm not there, not anywhere. I. Pay for Amazon music and tired of sloppy developers or no interest in fixing this error.
2 of 5
1
Amazon Music is a very poorly designed application. It's highly inconsistent; the logic of its decisions runs from obscure to irrational. For instance in the Android app, if the user taps the artist grouping and then selects an individual artist, he gets a list of available tracks for that artist. But if he uses the three dot menu to 'go to artist,' he gets a full artist page with artwork and info. And the whole application for Android as well as that for the desktop in Windows is filled with similar logical lapses.
🌐
Reddit
reddit.com › r/amazonmusic › should be rebranded as amazon music limited
r/AmazonMusic on Reddit: Should be rebranded as Amazon Music Limited
November 15, 2023 -

I know most of you are aware of the situation. And I've followed all of the troubleshooting steps but if the app keeps pausing the music or crashing the app when you open another page, then it's the developers are responsible on having to fix it. They don't care or I'm not having the problem. You might want to check the Google Play Store reviews. Whether you pay or use a trial should be easily concerning if it's not actually working and this isn't a boycott Amazon Music protest or sue Amazon for lying about the problem. It's about solving the problem for everyone so that app can survive.

Top answer
1 of 3
2

I’ve never seen that error, but it’s a very cute icon

2 of 3
2

I switched back to Spotify because of THESE issues

🌐
Amazon
amazonforum.com › s › question › 0D56Q0000CHCOjFSQX › amazon-music-app-saying-sorry-were-experiencing-some-difficulties-please-try
Amazon Music app saying "Sorry we're experiencing some ...
Loading · ×Sorry to interrupt · Refresh
🌐
Amazon
amazonforum.my.site.com › s › question › 0D56Q0000C4hqnPSQQ › amazon-music-unlimited-issues
Amazon Music Unlimited issues?
Amazon Digital and Device Forum United States
🌐
Amazon
amazon.com › gp › help › customer › display.html
Grayed Out Music - Amazon Customer Service
Possible reasons why titles on Amazon Music Prime, Amazon Music Standard, or Amazon Music Unlimited are no longer available: The titles were removed from the Amazon Music Prime, Amazon Music Standard, or Amazon Music Unlimited catalog.