Tip To Download Amazon Order/Return Information, Chat History, etc.
Where do I find my orders, messages, and metrics?
Amazon needs to stop extending my delivery dates based on recent purchases.
Amazon Not showing even half of my orders. What gives
Videos
Ever since Amazon got rid of order report functionality last year, I’ve been trying to find an easy way to export my order history. As it turns out, Amazon actually still offers a way to do this using their “Request My Data” tool, though it’s buried deep within their help pages.
Here’s the direct link to access: https://www.amazon.com/hz/privacy-central/data-requests/preview.html
There actually a number of different data sets you can download, most notably:
Your Orders
Search History
Advertising
Amazon Photos and Drive
Prime Video
Customer Support Communication
Unfortunately, the process to access the data requires a few steps – you submit a request, then have to confirm it by clicking a link sent to your email. You will then receive a link a few hours later to download the requested data.
I’ve only tried requesting order information thus far, but am pleasantly surprised with the robustness of the data. Here's a link to a high level summary I put together showing the full set of reports and fields Amazon provides when you request your order data
There are obviously a ton of things you can look at in this data, though wanted to highlight a few based on common questions I see on this subreddit
Returns Tracking – a lot of folks have reported issues with not knowing the tracking numbers for returns (e.g., if they are dropped off at UPS via QR code). The “Return Requests” file lists the tracking number for all returns you’ve requested
Return Reimbursement – the return reports also provide a comprehensive list of refunds from Amazon. You should be able to compare this information to your return requests to make sure that there aren’t any items that you sent back but haven’t been refunded for (I’ve already identified a few in my data!)
Prime Subscription Tracking – transactions related to your Prime subscription are in the “digital order” reports, which may be worth checking to ensure you aren’t being double charged for Prime, etc.
Hopefully others find this as helpful as I did (and apologies if this was common knowledge already!)
Where is everything now? I keep poking around and still can't find it.
I understand when companies want to try and cut costs. All companies want to do this. But Amazon is going to far and what I consider an assault on Amazon Prime Shipping. I am sure others have noticed that after ordering an item and you then continue to shop the delivery times can be based off the item you just ordered. The item you are currently looking at will say this item will ship with your other item you ordered on whatever day the first item is scheduled to arrive. This should not be happening. First let me say, I run a small engine repair business. Local dealers do not stock lots of parts like they used to. Getting parts online has become a necessity. When I have multiple customer engines to repair and have a list of the parts I need to order, the priority is to get them fixed as quickly as possible for the customer. So the quickest shipping time is the first priority. Next is the cost of the part. So if I pay a couple dollars more for the part , but can get it next day that is the option I take. Not to long ago Amazon began screwing with the way they determine delivery time. Let's say I order a part and the quickest shipping time I can find is 4 days. I order it and then continue shopping. The next part I look up will say " This item will ship with your delivery coming in 4 days". What's worse is if I am okay with that, the items don't actually end up shipping in the same box or bag. Now if I cancel the first item I ordered with the 4 day shipping and then go back to the second item it might now show 1 or 2 day shipping. So I need to order the second item first and then the first item second in order to get the fastest shipping. Another scenario I am seeing is where Amazon might list it will take a week for me to get an item. Then the next morning it will show if I order the same item from the same listing, same vendor it will come in one day. But Amazon will still make me wait one week to get the order. So now I check my orders every morning and end up cancelling and reordering in order to get the fastest shipping. I cannot be sitting on customer repairs and need to do this. My shop is not big enough to store all these taken apart engines waiting up to a week extra for shipping. There are other games they are playing with shipping times I may post about later.