Hey everyone,

So reading through the posts here, and I'm not sure if there is one quite similar to this, or maybe i've just missed it, so my apologies.

But long story short, Amazon said they refunded me for my item on October 2nd, 2024 ($669.25). I have yet to receive it. I've called my bank (twice) and asked if anything is processing/pending, they see nothing. Amazon refuses to go beyond ''we've already refunded you, please contact your bank''--I even spoke to billing/sales (through email) and they, somehow, replied about the wrong order. At this point, I've spoken to about 10 different people. Only one person sounded like a human, and she said something looks off, but she can't quite figure it out (even asked me to not screenshot what she thought the issue was for some reason).

Anyways, i'm sorry for bothering you all, but any suggesstions would be welcomed. I even emailed [email protected] after seeing someone here reccomend trying that.

About two months ago, I purchased a laptop from a scam seller on Amazon using a third-party payment method.

I filed an A-Z Guarantee claim, which Amazon approved. My order page has shown “Refund Issued” ever since.

Despite this, I never received the money in my bank account, even after almost two months.

I contacted Amazon Associates many times. Every time, I was told to “wait 1–2 more days,” but nothing changed. No one could provide a refund transaction ID (ARN) or proof that the money was actually sent.

Today, I finally received a different explanation:
The agent told me that incorrect banking numbers were entered in Amazon’s system, which caused the refund to be denied by the bank instead of credited. According to them, this failure was never visible on my end, which is why the status still showed “Refund Issued.”

The agent said they have just re-submitted the refund request today.

What I’m unsure about is whether this explanation is legitimate or just another scripted response to buy time. Given that I was told the same “wait 1–2 days” line for weeks, it’s hard to fully trust this new explanation without verification.

Has anyone experienced something similar where Amazon claimed a refund failed due to a system or banking error?
Were you actually able to confirm it later (for example, through an ARN or your bank), and did the re-issued refund eventually go through?

I had ordered Jockey shorts. Amazon status shows "Delivered" on 17th June but I had not received my order. I contacted customer care and they set up an investigation. Now, today when I called again, they said nothing can be done about it and they won't even issue me refund.

I have been using Amazon for several years but never had any such experience up until now. In fact, their customer service was really good but now they just disconnected my call in between.

What am I supposed to do now? I'm really frustrated.

I purchased a Bluetooth speaker from Amazon and received an item that was opened, missing all documentation and accessories, and was the wrong color. I shipped it back right away. They received it almost two weeks ago and have still not issued me a refund and keep pushing back the refund date. The refund date was on the 5th last week and now it’s pushed back to the 10th. I’ve tried customer service and they’ve been completely unhelpful and one of them even lied to me and said he processed my refund when he didn’t. What is going on here and is there anything I can do??

I'm at a loss on what to do right now. I purchased an item from Amazon and upon opening up the box I realized some asshole must have switched it with a very similar but older version of the item. I immediately call Amazon and explain the situation and they made a return request. Here's where things go down hill, Amazon rejected my return when they received the item and will not refund me. What makes the situation worse is that I used an app called "four" which is a pay in 4 service to purchase the item. I tried to chargeback once before using a similar service and it was rejected by my bank due to "expected reoccurring charges" so I don't think this will work out any differently for me. Also I use the pay in four service for huge grocery orders so I really don't want to lose that. So I guess I'm just out of $240? Anybody else got any ideas??

One of my orders was lost by Amazon. They acknowledged they lost it and agreed to provide a refund to the original payment method and said it would take "up to 10 business days". I didn't receive the refund after 10 business days so I contacted them again and they said they re-processed the refund and that I would receive it in "up to 10 business days". 10 more days go by and still no refund, so I contact them again and this time they tell me they will send a check and that it would take up to 3 weeks. Well, 3 weeks go by and still no check so I contact them again and they said the check is in the mail and give it one more week to arrive. Another week goes by, still no check so I contact them again and they say they will process the refund back to the original payment method it "up to 10 business days". Well, 10 more business days and still no refund. Are they really this incompetent or are they just lying to me hoping that I will eventually give up and stop seeking a refund? This was a pretty low dollar amount but I am not going to give up just out of principle.

I ordered a used sound bar from a third party seller on Amazon. It never arrived and the tracking number is for a package that arrived in a different state a week before my order was even placed. Should have listened to my gut on that one, even used, the price seemed suspiciously good. Now the track shipment part of the order page seats reads "We're sorry for the additional delay. If you prefer not to wait for this package, you can request a refund." However, when I go to customer service my options are: view return label or instructions, check return or refund status, and cancel return. Which is fishy since I never requested a return. What should I do here? Cancel the return and try requesting a refund?

I recently sent back two items in one return to amazon. Both items were directly given to a UPS employee for return. Amazon is now claiming they only received one item. What do??

I recently ordered a iPhone and returned the iPhone due to it being broken and in the meantime, my card was shut down due to fraud so I had to get a new card. When I returned it, they said the refund couldn’t be processed to my original payment method because of an error and that it was directed towards my gift card balance.

I contacted them and told them that I did not want it as my gift card balance, and that I wanted it to my original payment method. At first they told me that they can’t do anything about it, but when I talked to a supervisor, the first one told me that they can they mail me a check, but I never got an update about that. The second time I contacted them they told me that they would try and submit a Request and that I would hear in 24 to 72 hours, but it has been more than a week and I haven’t heard anything back. What can I do to get my money back to my original payment method?

Back in September, I ordered two pairs of Under Armour pants. One of them I ended up not liking at all, and the other was too big, so I decided to exchange it. I returned both items—one at Kohl’s and the other at UPS for exchange. A month later, I received an email saying that I needed to return the exchanged item or I’d be charged. I was confused because I knew I had already returned the item, so I immediately contacted Amazon customer support. The person I spoke to said it was a mistake and to disregard the email, as their records indicated that I had returned the item.

Fast forward to the end of January, and I received another email saying I needed to return the pants or I would be charged. I ignored the email, thinking it was another error, but a couple of days later, they charged my card. I immediately contacted Amazon customer support, and once again, they said it was a mistake and that they would process a refund, which would take 4-5 business days. I even received an email confirming this.

A couple of weeks passed, and I still hadn’t received a refund, so I decided to dispute the charge through my bank. Fast forward to TODAY, and I received an email from my bank saying there was no error with the charge. Naturally, I contacted Amazon again. The first person I spoke to said it wasn’t my fault and that they could see I returned the item, so UPS must have lost the package. They transferred me to another representative to process a refund, but this person told me that there was nothing they could do since it had been over 120 days.

What?! I am beyond livid at this point. I feel like I’m being toyed with. Has anyone else experienced something like this? I don’t know what to do, and I feel like Amazon is trying to run off with my money.

UPDATE

They ended up refunding me several months of amazon prime so I ended up getting more back than what I originally spent so I guess I won. 😭😂

I ordered 4 different pairs of sunglasses using the fantastic try before you buy feature. This is where you order different pieces of clothing and try them for $0, keep the ones you want, and send back the others. Then it charges you if you kept anything.

I ended up not liking the sunglasses (eventually bought directly from Ray-Ban). I sent all 4 sunglasses back in the same package as the instructions directed me. It's been 3 weeks since I heard anything from Amazon, and today I got an email saying 3 of the sunglasses were successfully returned, but 1 wasn't, and unless I return it I'll be charged.

Uh, all the sunglasses were in the same box, individually packaged. I even took pictures of them before returning them just as backup. I'm sure the weight of the package will show this as well.

What can be done to assure they won't charge me hundreds of dollars for a product I sent back correctly?

UPDATE: I chatted with customer support and they were very confusing. They said "you returned all 4 items, hence you will not be charged". and "please don't worry you will not be charged". However I don't believe them because the email I got literally said "you will be charged" because you didn't return an item (which I did). It's all a contradictory mess

UPDATE: I may have gotten lucky this time. I did indeed get charged for my "non returned try before you buy" item. i contacted CS and the first time they said I would have to fill out an incident report. The report was never email to me.

I contacted CS a second time today, this time the rep "escalated" my case to a "specialist". i told them the whole story, and the specialist said they would fully refund my CC within 2-3 days. So fingers crossed they hold true to their word, otherwise I'd be down a whopping $280 for an item I don't possess. shew

Ordered two items that were delivered early this morning - a blouse and a pair of mini binoculars such as what you would use at the theater. Neither was very expensive, both were very poor quality and didn’t remotely resemble what was shown on the website, so I decided to return them.

I initiated the return online and chose the option for the refund to go back on my Amazon account/gift card balance. Took it to the dropoff location at Whole Foods, printed the return stickers and put everything in the drop box.

Ordinarily when I do a return this way, the refund will be posted to my account/gift card balance within an hour - two at the most - of being dropped off. It has now been almost eight hours and the return status has not been updated and no refund has been issued. All it shows on my Amazon page is “return started,” which is the message I get when I initially start a return from my laptop at home.

I was counting on that refund being posted tonight so I could use it to place a different order for delivery tomorrow.

Is there any reason for the delay or is it possible it’s just exceptionally slow for whatever reason? What determines when the refund gets issued? Does it happen right away after the return goes in the drop box or does the attendant at the return station have to scan it again after taking it out of the box? Or does it not happen until an Amazon driver picks it up from that dropoff location?

I didn't even try to return it, and never even started a return claim. Yet they claim they received it, and have issued my refund. I did make a claim for a different order that wasn't in the package with other items I ordered, but that was a totally different shipment. No problem with the refund on that, and I re-ordered the same day, and it arrived the next day. I also cancelled another order after the delivery date got bumped from 3 days to 3 months. Once again, no issues, refund was processed. I'm so confused.

No refund issued? It’s been 3 business days. Why did they scan my package saying it’s been delivered but not scan the paper with the return authorization code for my refund? I talked to live chat and they said it’s in fulfillment, what does that mean? Can someone please tell me how does the whole refund process work? I’m worried out of my mind that my package was lost! It’s fairly expensive and was ordered by accident, didn’t notice item in my cart

So i've returned an item on amazon and i got an error while checking the return statut and wen to the chatt and calling amazon but thry refuses to refund me idk why

I just want my money back! !!