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Orders Stuck in Pending Due to Payment Verification – Has Anyone Experienced This?
On the Manage orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.
Amazon
sellercentral.amazon.com › seller-forums › discussions › t › c41bde8c-cd46-4edd-86b9-2a5d98b95b29
Pending orders awaiting payment verification I'm concerned
However, if you have an order pending for longer than 21 days, please open a case with seller support detailing the issue, orders affected, and timeline so they can assist in resolving. ... It's normal (maybe not 20 at a time), but Amazon has to verify the credit card, or the buyer has to fix ...
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My Real Profit
myrealprofit.com › homepage › blog › amazon orders pending for sellers: here is what you should do
Amazon Orders Pending for Sellers: Here Is What You Should Do
June 30, 2023 - They should navigate to their Amazon Pending Orders, select the details for a particular order and click “Change” near Payment Method in order to input new data. This allows buyers to have up-to-date payment records, which reduces potential complications caused by faulty verification issues, ultimately leading to higher customer satisfaction levels.
Reddit
reddit.com › r/amazonfbatips › order status pending help please
r/AmazonFBATips on Reddit: Order status pending help please
August 26, 2024 -
It says Awaiting payment verification, it’s already 4 days long. Is it ok?
Also there were 2 products ordered and one of them was already shipped 2 days ago and another one still unshipped. The one which is unshipped has in the column “Available (FBA)” - Reserved (all quantity which I actually have). These products arrived 13th of August. Shipment status “Receiving”. Last updated in the same day as arrived. Units located 698 out of 700.
So the questions are:
What is “Reserved” actually means? I guess that’s why it still unshipped for that one order.
Why shipment still in receiving status and is it ok that it was updated such long term ago?
Thanks for your help!
Top answer 1 of 2
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Hi, Let me explain to you how it works When you see Awaiting Payment Verification on Amazon, it means that the payment for the order hasn’t been fully confirmed yet. This usually happens when an order is placed but the payment is still being checked. Your inventory showing as Reserved means that the items are set aside for that order but haven’t been shipped out yet because the payment is still being processed. The Receiving status means that your shipment has reached the fulfillment center, but it hasn’t been completely processed yet. This status can stay the same for a while, especially if there are many shipments to handle or if it's a busy time. It's normal for this status to last several days or even longer, depending on how busy the fulfillment center is. I hope you get my point Thanks
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Amazon
sellercentral.amazon.com › seller-forums › discussions › t › 10ea2d73-176e-46ab-8bd9-00f342535a03
How to fix pending orders on Amazon
We receive many posts on the Seller Forums from sellers stating they have a pending order on Amazon and asking how to fix it. The answer is simple and also, not quite an answer—as you can’t “fix” a pending order. But I do have some next steps for how to proceed with Amazon orders ...
Freeflour
freeflour.com › home › internet › amazon digital order pending verification for a long time
Amazon Digital Order Pending Verification for a Long time
April 23, 2018 - You can check on your order by hovering to Your Account on Amazon page while you’ve logged in, then to Your Orders. Click on Open Orders or Digital Orders to check on your orders that are still under processing. If the total amount in the particular order you were looking at is showing $0.00, it probably means it’s either pending or had failed to process.
Amazon
sellercentral.amazon.com › forums › t › resolved-pending-verification › 448243
[RESOLVED] Pending Verification
I called customer support that evening and they made me cancel and resubmit the order. I bought the item when it was on sale, and they assured me that I would be refunded the difference. The new arrival date was set for today (3/19/19). I contacted them yesterday and they said they had just verified the payment and it would be shipped out today.
Amazon
sellercentral.amazon.com › seller-forums › discussions › t › ae1cb896-ccf8-4c4d-9a69-68f12602a82e
Does anyone know why an order would remain in Pending - Awaiting Payment Verification indefinitely?
For a detailed explanation, please check out this help page that covers Pending orders and what they mean. ... If your items are still moving to FCs, then that is the reason that they are pending. Amazon will not charge the customer until the item is shipped (this is actual law). So until Amazon gets it where it needs to be so that they can ship to the customer, the item will remain pending. Like many messages on Amazon, "Awaiting Verification" is a red herring.
Amazon
amazon.com › ask › questions › Tx1MOVD8MU9LHJR
Q: My order has been "pending verification" for the last 12 ...
My order has been "pending verification" for the last 12 hours. can't cancel or refund, nor can i access the code.
Amazon
sellercentral.amazon.com › seller-forums › discussions › t › 9c439751-851d-4e89-a454-fce3affea8ff
All Orders Stuck on "Pending Awaiting Payment Verification" – Need Urgent Resolution
I’m a new Amazon seller, and my product became available for sale with FBA on February 19. Since then, I have received 7 orders, but all of them are stuck in "Pending Awaiting Payment Verification." Not a single order has successfully processed, which makes me suspect there is an issue with Amazon’s system or my account configuration.
Sellersonar
sellersonar.com › blog › amazon selling tips › amazon my orders pending: how to handle pending orders on amazon
Amazon Orders Pending - What Does It Mean? | SellerSonar
However, if anything does wrong in the process of purchase verification, delays can occur. Thus, such orders remain in the Pending status. Step 1. The customer adds a product to a shopping cart. Step 2. AMZ places the transaction in Pending status. Step 3. Such Amazon orders turn gray (non-actionable) in Manage Orders.
Published March 24, 2025
Brandbuilderuni
brandbuilderuni.com › home › amazon fba › amazon seller central › amazon orders pending: common causes & best solutions
Amazon Orders Pending: Common Causes & Best Solutions - Brand Builder University
July 7, 2023 - Pending orders on Amazon can be a source of confusion and frustration for Amazon sellers, but understanding the reasons why Amazon puts an order in pending status can help you better manage your business. The most common cause for order-related issues is a buyer’s credit card authorization failing.
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sellercentral.amazon.com › seller-forums › discussions › t › 134d36b1-0b83-4cd2-8c93-8d0a0472be5b
How to fix suspicious order Pending Payment Verification problem
There is nothing to fix, that is just the way it is. 42 in pending sure sounds like a competitor attacking your account.
Amazon
amazonforum.com › s › question › 0D56Q0000DOzmfsSQB › pending-verification
Pending verification - Amazon Forum
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