All started when I bought an Apple gift card and it locked my account because it thought I was being hacked. Did everything I had to do and realized everything in my account was old and new stuff was wiped. Even my addresses and payment methods were wiped and replaced with old ones I deleted long time ago.

I’ve talked to almost 10 customer support reps over the phone and over live chat, multiple managers. Multiple times I’ve had people escalate it and say the investigations team will get back to me and nothing. Only way to get my proof of purchase for those accounts is to ask support to email it to me.

Any suggestions?

update: the order history came back around a month ago. I gave up awhile back. So I’m not sure if calling helped or not.

Evening All,

Today, due to all of the Christmas shopping, Amazon locked the account for what they deemed as fraudulent or suspicious activity. On the email we received it said all of our pending orders will be cancelled and instructed us to contact Amazon to reinstate the account. We called in pretty immediately and had the account unlocked, HOWEVER now effectively all of our order history from the last month is gone. All of our orders are gone. Even searching doesn't find the items HOWEVER we still are receiving email updates for the shipment progress of the orders.

When we call in, staff is either confused or telling us to wait 24 hours for the account to be unlocked, but we are already in the account again.

Has anyone else experienced this and if so did the problem end up resolving itself?

Ever since Amazon got rid of order report functionality last year, I’ve been trying to find an easy way to export my order history. As it turns out, Amazon actually still offers a way to do this using their “Request My Data” tool, though it’s buried deep within their help pages.

Here’s the direct link to access: https://www.amazon.com/hz/privacy-central/data-requests/preview.html

There actually a number of different data sets you can download, most notably:

• Your Orders

• Search History

• Advertising

• Amazon Photos and Drive

• Prime Video

• Customer Support Communication

Unfortunately, the process to access the data requires a few steps – you submit a request, then have to confirm it by clicking a link sent to your email. You will then receive a link a few hours later to download the requested data.

I’ve only tried requesting order information thus far, but am pleasantly surprised with the robustness of the data. Here's a link to a high level summary I put together showing the full set of reports and fields Amazon provides when you request your order data

There are obviously a ton of things you can look at in this data, though wanted to highlight a few based on common questions I see on this subreddit

• Returns Tracking – a lot of folks have reported issues with not knowing the tracking numbers for returns (e.g., if they are dropped off at UPS via QR code). The “Return Requests” file lists the tracking number for all returns you’ve requested

• Return Reimbursement – the return reports also provide a comprehensive list of refunds from Amazon. You should be able to compare this information to your return requests to make sure that there aren’t any items that you sent back but haven’t been refunded for (I’ve already identified a few in my data!)

• Prime Subscription Tracking – transactions related to your Prime subscription are in the “digital order” reports, which may be worth checking to ensure you aren’t being double charged for Prime, etc.

Hopefully others find this as helpful as I did (and apologies if this was common knowledge already!)

I placed an order on the 9th for a new case and screen protector, then a rug for my little sister’s room. It was listed as “Out for Delivery” this morning. Then I ordered two books (for me and my mom to share/swap) today a few hours before I got this email saying that my account was placed on hold and any pending orders will be cancelled blah blah.

It’s probably on hold because I used my mom’s card for these purchases (with her permission ofc) and I’m sure her card is probably attached to her own Amazon acct so thats the only reason that makes sense. I sent in the verifications they’re asking for but I cannot access my account until the review is over. I called CS but the guy said he also can’t see my account because of the hold and when I asked if my items that were already marked “out for delivery” would still be delivered he said “I’m not sure”….

I’m hoping someone who has been through this has a more concrete answer about what to expect. It was estimated to be delivered between 3:15pm and 5:15 pm last time I checked but it’s 7:18pm now and I can’t tell if it’s actually not coming or if it’s just delayed.

I want to download all my order history - how can that be done?

there used to be a very easy way - but they removed it :/ why?

>"Amazon is required to provide customers with access to their personal data."

asper this guide - https://www.tillerhq.com/how-to-download-your-amazon-order-history-report/

but I can not find it

please help

please advise

Hi! My Amazon account got put on hold because they detected unusual activity. I have sent an appeal already, but I'm not sure it'll be any good. If my account will be suspended or I don't try to resolve this what will happen to an ongoing order? I'm from the Philippines and I have a Samsung SSD order that shipped two days ago. Will it still go through? " we have temporarily placed it on hold and canceled any pending orders or subscriptions. " from their email. Does this include the ongoing order? It's already paid for and my debit card was charged for it. I barely use Amazon so I don't mind if it becomes permanent, I just want my SSD to come

1. it seems like amazon limits to last two years now. i want to know what i orderered whe mn moving and make a list from it? is there a way to still request this someway ? Thanks

Hi r/Amazon! I recently purchased a notebook, it wasn't from Amazon but from a seller on Amazon. I got the confirmation email, and the money came out of my bank account so I assumed everything was normal. I usually use the app, and when I went to the "orders" tab, it wasn't showing up. I then went to my browser and it showed up when I went that route. It was fine for a few days, but now it's not showing up in my browser either! It's like there's no trace of me ordering it on Amazon, just in my email and bank account.

Am I looking in the wrong place or something? Should I contact amazon??