I’ve been a regular prime member for a few years, and recently went back to grad school so I’m trying to switch to Student Prime. I called customer service and they told me to cancel my membership and then sign up. I was able to cancel just fine but every time I click on a link to student prime I am redirected to regular Prime plans. I will click on “college students?” and it literally just reloads the page I was already on. If I click a link for the government assistance version of prime it takes me to a new page, but Student Prime just reloads the regular Prime page I was already on.

Has anyone else run into this problem?

As subject. I had a prime student account previously, then finished my degree. I've just started another with the same student email address (same institution) and trying to sign up again to prime student but there doesn't seem to be any way to do this. I've searched on the customer service/help sections but it just seems impossible, and there's no way to contact amazon to find out. Thanks!