After being an Amazon customer for many years my account was disabled due to “excessive returns”. I spent days trying to clarify why as I had no returns in the last 6 months. I repeatedly asked for the documentation that they were basing it off on. There was none provided. After spending many hours on the phone and escalating twice to supervisors I was financially told that they could only see 1 return in the past year. They said that it was a decision by the AI algorithm and there was nothing that they could do to override. Mind you, I ordered every week. I was perplexed because I bought so much more than I ever returned. After many attempts to resolve, I cancelled my Prime and I now just use my husband’s account. I am ordering less now due to the fact that I don’t feel I have any protection to return if the item is damaged, has not been delivered on time or is not as described. I’m so disappointed in their business model now. Answer from bfs40 on reddit.com
Amazon
amazon.com › gp › help › customer › display.html
Amazon Return Policy - Amazon Customer Service
For any return, Amazon may require additional information and documentation (such as a government-issued photo identification) during the processing of a return to help determine whether to provide a refund/replacement. Amazon reserves the right to take additional actions to prevent fraud or abuse (including denial of returns, refunds or exchanges, or imposing return fees). Amazon may modify this policy at any time.
Newsweek
newsweek.com › shopping
Amazon’s Return Policy Changed: What To Know - Newsweek
1 month ago - Alex Beene, a financial literacy ... policy is straightforward: most items purchased from November 1 through December 31 qualify for free returns and exchanges through January 31, 2026....
What actually is Amazon's return policy? Im confused
After being an Amazon customer for many years my account was disabled due to “excessive returns”. I spent days trying to clarify why as I had no returns in the last 6 months. I repeatedly asked for the documentation that they were basing it off on. There was none provided. After spending many hours on the phone and escalating twice to supervisors I was financially told that they could only see 1 return in the past year. They said that it was a decision by the AI algorithm and there was nothing that they could do to override. Mind you, I ordered every week. I was perplexed because I bought so much more than I ever returned. After many attempts to resolve, I cancelled my Prime and I now just use my husband’s account. I am ordering less now due to the fact that I don’t feel I have any protection to return if the item is damaged, has not been delivered on time or is not as described. I’m so disappointed in their business model now. More on reddit.com
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August 14, 2025Beware return policy
Just returned something today the same way I always have 🤷♂️ More on reddit.com
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June 28, 2025return policy
I wouldn't shop ANY retailer with this policy....with respect to Amazon, there are so many other alternatives. More on reddit.com
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March 1, 2025Videos
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Amazon
amazon.com › gp › help › customer › display.html
Non-returnable Items on Amazon - Amazon Customer Service
Computer laptops, desktops, and Kindles more than 30 days after delivery. Access our Our Return Policies
Local 12
local12.com › news › nation-world › amazon-announces-return-policy-change-ahead-of-black-friday-cyber-monday-consumer-simple-convenient-eligibility-refunds-qualifier-process-seamless-worryfree-shopping-experience-help-page-eligibility-gift-returns-apple-branded-exception
Amazon announces return policy change ahead of Black Friday, Cyber Monday
2 weeks ago - According to Amazon, the following items are non-refundable: ... Several other retailers, including Walmart, Target, and Best Buy, are also offering extended return windows.
Reddit
reddit.com › r/amazonprime › what actually is amazon's return policy? im confused
r/amazonprime on Reddit: What actually is Amazon's return policy? Im confused
August 14, 2025 -
According to the amazon, most things fall under this return within 30 days policy. I thought that meant as long as I return it in original condition, theres no issue.
However, nowadays I keep getting these warning emails:
We have noticed that you have requested refunds for many returns from your account that have not arrived in their original condition. Items are considered as not in their original condition when they are damaged, have obvious signs of use, have missing parts, or are not cased in the packaging they came in. Occasional problems with orders are expected in the normal course of business. However, upon review, we found that the refund for these orders exceed the occasional expectation and are in violation of our conditions of use policy. If this problem continues, we may close your account or no longer refund you for any additional issues with your items. When your account is closed, you may not be able to buy on our Amazon store.
What does that even mean? I can assure amazon that it is in original condition. So am I not allowed to actually do returns?
Top answer 1 of 13
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After being an Amazon customer for many years my account was disabled due to “excessive returns”. I spent days trying to clarify why as I had no returns in the last 6 months. I repeatedly asked for the documentation that they were basing it off on. There was none provided. After spending many hours on the phone and escalating twice to supervisors I was financially told that they could only see 1 return in the past year. They said that it was a decision by the AI algorithm and there was nothing that they could do to override. Mind you, I ordered every week. I was perplexed because I bought so much more than I ever returned. After many attempts to resolve, I cancelled my Prime and I now just use my husband’s account. I am ordering less now due to the fact that I don’t feel I have any protection to return if the item is damaged, has not been delivered on time or is not as described. I’m so disappointed in their business model now.
2 of 13
3
I feel like I’m going to get this notification First package was stolen off my porch Replacement item was switched out with an old model and used ! Now I feel they won’t believe me if I make another claim
Men's Journal
mensjournal.com › news › amazon-announces-major-change-to-return-policy
Amazon Announces Major Change to Return Policy - Men's Journal
3 weeks ago - Apple-branded products, for example, have a different return policy. Those products bought between Nov. 1 and Dec. 31 can only be returned until Jan 15, 2026. Additionally, several items are not eligible for return at all, including perishables, redeemable products, items posing potential health or safety risks, products with shipping restrictions, and customized items. Amazon advises customers to check each product’s details before buying to confirm return eligibility.
Amazon
amazon.com › gp › help › customer › display.html
Free Returns on Fashion Items - Amazon Customer Service
If you're not satisfied, you can return eligible products within 30 days of receipt for a full refund, in accordance with our Returns Policy.
Amazon
amazon.com › gp › help › customer › display.html
Amazon Refund Timelines - Amazon Customer Service
After we receive and process your return, you’ll get a refund according to our return policy.
AL.com
al.com › news › 2025 › 11 › amazon-changes-its-holiday-return-policy-what-items-cant-be-returned.html
Amazon holiday return policy 2025: Items can be returned until Jan. 31 - al.com
3 weeks ago - Most items ordered between Nov. 1 and Dec. 31 can be returned through Jan. 31, 2026, if they are in the original packaging or unused condition, according to Amazon’s website.
BGR
bgr.com › 2031829 › amazon-return-policy-holiday-changes
Amazon's Return Policy Is Changing For The Holidays - Here's How - BGR
3 weeks ago - If you were worried that Amazon was going to exempt itself from said practices, don't be. The company announced an extended holiday return window stretching through January 31, 2026 for "most" items purchased between November 1 and December 31, 2025.
LitCommerce
litcommerce.com › home › blog › online marketplaces › amazon › amazon return policy change in 2025: a guide for sellers
Amazon Return Policy Change in 2025: A Guide for Sellers
November 7, 2025 - Amazon return policy change for sellers, including return processing fees, returnless refunds, and FBA inventory evaluation.
Amazon
amazon.com › gp › help › customer › display.html
Returns to Third-Party Sellers - Amazon Customer Service
When you order from a third-party seller that fulfills and ships its own inventory, your return is sent back to the seller instead of Amazon.
Amazon
amazon.com › gp › help › customer › display.html
Return Items You Ordered - Amazon Customer Service
3 weeks ago - For items sold from an Amazon seller, you'll need to submit a return request. The Amazon seller reviews return requests before issuing a refund or replacement. For more information, go to Returns to Third-Party Sellers.
Amazon
amazon.com › gp › help › customer › display.html
Amazon Physical Store Return Policies - Amazon Customer Service
Items purchased at an Amazon Physical Store can be returned within 30 days for a full refund, subject to our other listed return guidelines listed below.
Kiplinger
kiplinger.com › home › personal finance › spending › leisure
21 Things You Can't Return to Amazon — Either Online or In-Store
October 6, 2025 - For other items, the return policy is even more generous. You'll get up to 100 days to try out a new mattress, for example. If you have to return it, don't worry, you won't have to heft it to Kohl's. Instead, you can schedule a pickup under the returns section. Amazon's return policy also gets more generous during the holiday season.
Amazon
aboutamazon.com › news › retail › amazon-holiday-return-policy-2025
What to know about Amazon’s holiday return policy
1 week ago - For the 2025 holiday season, most items purchased between November 1 and December 31 can be returned until January 31, 2026.
The Sun
the-sun.com › money › 15520780 › amazon-new-return-policy-holiday
Amazon unveils new return policy - just in time for Holiday ...
3 weeks ago - Sign Up To The Sun| About Us| Editorial Complaints| Policies and Ethics| Clarifications and Corrections| News Licensing| Advertising| Contact Us| Commissioning Terms| Help Hub| Topic A-Z| Contact Preferences| Sun Jobs| Shopping| How our Product Reviews team test our products| The Times & The ...
Scripps News
scrippsnews.com › business › company-news › amazon-expands-holiday-return-window-heres-which-items-are-excluded-from-the-policy
Amazon expands holiday return window; here's what items are excluded from the policy
3 weeks ago - “Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition,” Amazon said in a statement. “For eligible items, you can enjoy free returns at many locations ...
SellerSprite
sellersprite.com › home › blog › what is amazon's return policy? a complete guide for sellers
What Is Amazon's Return Policy? A Complete Guide for Sellers - Seller Sprite
October 15, 2025 - Amazon's return policy allows customers to return most items within 30 days of delivery for a full refund. Items must be in new and unused condition, and some products have different return rules.
WisePPC
wiseppc.com › home › blog
Amazon Return Policy After 30 Days – What You Need to Know
July 28, 2025 - If your product is damaged, defective, or materially different from what was ordered, you may still be eligible for a return, even after 30 days. Amazon’s return policy allows for exceptions in cases where the item’s condition is not the ...