I bought a item off Amazon which was already in the same city as me, and i needed it returned back so i used the ups pickup feature off amazon which they say

Before UPS comes, securely pack your return. UPS will bring a prepaid label for your package. UPS will pick up your return package on the next business day. An adult must be present. If the first attempt fails, UPS will try again 2 more times on the next 2 business days.

However when ups came they never gave me no type of label or nothing they just came and too it, it has been 4 days now with no updates or tracking number the package was already in the same city as me when it was delivered to me so it should take 4 days for them to return it back. WHAT DO I DO?? Do i continue to wait and they will eventually give me a tracking number or do i start searching in public.

Hi everyone,

Early last week Amazon initiated a free return for me where UPS would come pickup my bed frame. In the Amazon app, it says the carrier will schedule a time to pickup my return within 2 business days and they have my contact info.

However, it’s been more than 2 business days and no one has contacted me to schedule pickup and no one from UPS has come to pick it up.

Has anyone had this happen before? How do I get someone to come pick it up? Thanks!

Hello

I have a question for the ups peeps here. Today ups driver picked up my return package, but he didn’t give me a receipt or any kind but just simply ask me to take a picture of his ups phone showing the tracking number of the package. Is this normal? I just check tracking number on the ups phone and it still how scheduled for pick up.

Thank you

My boss paid to have UPS pick up an Amazon return and they still haven't picked it up. They haven't left the shipping label with us like they were supposed to either, so I can't bring it to a UPS store to ship it. I tried going into a shipping store yesterday and they said they couldn't do anything because it was in the system as a pickup, and to call a UPS store. Same thing, they said they can't help me and I'd have to call UPS. I spent 45 minutes on the phone with a guy that said he initiated the process of canceling the pickup for the return on their end, and that someone should call me within the hour to go on with the next step. That never happened.

What do we do from here? It says it needs to be returned by July 2nd and nobody's really helping get this done.

i'm returning a desk from Amazon, and it's too heavy for me to carry to UPS. I scheduled a pick up person from UPS to come today, but they never came. Any advice on who to speak to to resolve this

I’ve a return pickup of one of my Amazon ($350 valued) package. After couple of attempts (UPS never showed up but update that they came and package wasn’t ready) a lady from UPS picked up my parcel which has no label on it as UPS has to bring the label. I’ve asked her where is the label, just put it on but she said she will put on once she get back to truck as label is kept in her truck. I said ok and she left. Although, she announces my name before pickup so she have the details with her for that package.

After couple of days, I’ve checked that there is no tracking update on the UPS website for the tracking number (I’ve arranged tracking number from Amazon during failed attempts). Moving forward, I have called UPS and they said they never received the parcel you need to contact Amazon for the claim because it might get stolen or lost because drivers haven’t scanned it.

I’ve contacted Amazon (many times now) and they keep on asking for the receipt saying that pickup was successful and you handed over the parcel OR I should contact carrier to update the tracking if they made pickup of your parcel but upon checking with UPS they have no details about it and if they look to do anything they need a investigation/claim request from Amazon, not me because Amazon has contact with UPS. I’ve initiated the claim but they rejected because it’s a Amazon return and Amazon has to raise the request.

Now, my $350 in dig. Its been 20 days since the parcel was pickup. Amazon need a receipt that pickup was made and UPS need investigation request from Amazon to track it. I don’t have the receipt and UPS neither UPS is listening nor Amazon.

Should I file a police complaint or is there anyway to get the justices and refund?

I ordered something on Amazon and wanted to return it. Amazon told me the only option is UPS pickup and said UPS people would show up next business day. But it's been a week and nobody showed up. I called countless times and Amazon gave me a UPS tracking number yesterday. Today I was hoping somebody would come and pick up but still no luck. I called UPS just now and UPS told me that Amazon cancelled the UPS pickup order. Is there any way to escalate this? I feel like I get the same answer every time I call them and Amazon is just trying to not let me return the product.

Hi all, I had an amazon return that UPS was suppose to pick up on Monday, but they never did and I waited till Tuesday and Wednesday and they never came. So I went to go reschedule the pickup on Amazon but then I see it says it was picked up on Monday at 11pm which was impossible because I still very much have the package. So I don't know what to do because I can't cancel the return since UPS technically has it on their system.

This is the second round of starting Amazon return with UPS home pickup being the only option. The first time three business days went by without UPS knocking on the door. This is the second return attempt and the end of the second business day. Nothing happened. I work from home and no UPS driver knocked. Don't want to leave the package outside and get stolen. Does Amazon make returning more expensive items difficult on purpose? Called UPS through Amazon multiple times without any useful information. Long time Amazonian really frustrated. The posts didn't seem to have anything new to say. Returning through whole foods has been smooth and reliable without issue. Why is UPS home pickup only? Guess I haven't returned many things over the years to understand.

hi,

i am trying to return a heavy package to amazon who created a label and scheduled a pick up by UPS. I kept on tracking the pickup timing in the website, with the package properly packed and waiting outside at the scheduled time. The guy never showed up. Checked after 5 hours, website says package was not ready, i went downstairs and found a return label. I call up ups, customer service lady tells me they are not supposed to pickup and only drop the label while amazon said otherwise. I call Amazon, who confirms that they are supposed to, and that ups told them item was not ready. Amazon generously creates a new label and promises to schedule three attempts. Next time again, ups guy never shows up, updates item not ready. I, really frustrated now, call ups and am told tomorrow the guy will be there on usual time. My wife stands outside in cold for an hour. Nobody even drives through my street, and i check the website, it says item not ready. I immediately call ups, am told this time it is escalated and somebody will definitely call me. Today morning, i found the website says again item not ready, i try calling again, am told i will get call from somebody higher up and that there is no record of escalation yesterday. I get a call this time, am told the ups guy will ring my bell. Not keeping my fingers crossed.

My question is, Is this a usual thing? Never attempted a ups return before.

Afternoon Y'all,

I made the Amazon return request this past Thursday(May the 12th), and the return confirmation stated that UPS would be by on the next business day to pickup the return(Friday the 13th in this case).

A driver never came by, though. I WFH and had even left a note on my door basically saying that the item was boxed up and ready to go and to please knock. Nada(I'm getting the vibe that no one came by period).

Is this normal? I.E, Amazon overpromises next business day pickup? Or did I fall through the crack somewhere?

Believe me, I'd much rather just take this return to the store. I'm fully capable of doing so, but Amazon isn't giving me that return option. I either wait for a driver, or pay to ship it back on my own out of pocket.

UPS was supposed to pick up a package that I'm returning, but I wasn't home at the time of their pickup and they left me a label. I have another package arriving tomorrow, am I able to just hand him my returned package? Or do I have to physically go to a UPS store and drop it off myself?

I do not want to leave my item outside my door for UPS pickup. Has anyone had any luck going straight to UPS and having them print out a return label and take the return?