Is the one you received the same model as your existing one as the new Apple TV 4 was recently released and has quite a few new features. Do you have more than one TV? Many of us have and use more than one Apple TV in a household so you could consider doing that. If you really do want to return or exchange it then check this article or call your local Apple Store and ask about their gift return policy. http://www.imore.com/what-you-need-know-about-apples-holiday-return-policy Answer from morrispe on discussions.apple.com
Apple
apple.com › ca › legal › sales-support › sales-policies › retail_ca.html
Apple Legal - Apple - Legal - Sales Policies - Canadian Retail Sales
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 15 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment ...
Apple Community
discussions.apple.com › thread › 255361945
Exchange without receipt? - Apple Community
Does the email contain an invoice/receipt? If not, it will not do. Besides, you cannot "exchange" for one with more RAM.
Apple Community
discussions.apple.com › thread › 255368355
Can I exchange MacBook Pro case without a… - Apple Community
... If you are dissatisfied with an item, you can request a return through Order Status. For eligible iPhone, Mac, iPad, Apple Watch and third-party products, you have up to 15 calendar days from the time you receive your item(s) to initiate a return. ... Did you get it as a gift?
Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Apple (CA)
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 15 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment ...
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Is the one you received the same model as your existing one as the new Apple TV 4 was recently released and has quite a few new features. Do you have more than one TV? Many of us have and use more than one Apple TV in a household so you could consider doing that. If you really do want to return or exchange it then check this article or call your local Apple Store and ask about their gift return policy. http://www.imore.com/what-you-need-know-about-apples-holiday-return-policy
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If the Apple TV was purchased at an Apple Store, they have a policy to allow you to return it as a gift without receipt. Since it was a gift you might not know where it was purchased. As part of the Apple policy you can enter the serial number on the Apple website to check if it is eligible for return. Read the gift section of this page for instructions:http://www.apple.com/shop/help/returns_refund
Apple
apple.com › ca › legal › sales-support › sales-policies › reseller.html
Apple Legal - Apple Authorized U.S. Reseller Return and Refund Policy
▪ You purchased the Hardware ... or Canada and the reseller refused to accept the Hardware Product return. ▪ The proof of purchase includes the reseller name and address, product and version purchased, purchase date, and purchase price. ▪ The customer name on the receipt must match ...
Apple
apple.com › ca › shop › browse › open › salespolicies
Canada Sales and Refund Policy
Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order.
Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Education - Apple (CA)
For any other product, simply return it with the original receipt and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the ...
Apple Community
discussions.apple.com › thread › 253431085
Apple Gift no receipt exchange policy/pro… - Apple Community
I received imac 24" as gift with no receipt, but it is not the configuration I want. I entered serial number on box and it's eligible for return... Can I exchange it instead for the imac 24" configuration I need?
Apple Community
discussions.apple.com › thread › 255612064
Upgrade a gift without a receipt - Apple Community
387 1 ... In most countries, if purchased directly from Apple, you have 14-days within which to return an unwanted item for exchange or refund - however, you will require a receipt to prove (a) the purchase date, and (b) that the item was actually purchased directly from Apple.
Apple Community
discussions.apple.com › thread › 256190885
Can I exchange reward items without a rec… - Apple Community
I would also ask the company giving this to you. Because of the Activation lock system you could really be at a disadvantage should you lose access to your account and could not regain it. Without a receipt you could not get Apple to unlock the device and would have to recycle it.
Apple
apple.com › sales policies
Sales and Refunds - Education - Apple (CA)
For any other product, simply return it with the original receipt and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the ...
Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Business - Apple (SG)
For any other undamaged product (not purchased in volume), simply return it with the original receipt (or gift receipt) and original packaging within 14 days from the date you received the product.
Apple Community
discussions.apple.com › thread › 254894576
Do I have 30 days to return my iPhone - Apple Community
According to Apples Returns and Refunds policy below the iPhone will likely have been required to be returned within 14 calendar days.
Reddit
reddit.com › r/applehelp › does the apple store accept exchanges for unopened items with no receipt?
r/applehelp on Reddit: Does the Apple Store accept exchanges for unopened items with no receipt?
December 13, 2014 -
I won a prize of a 16GB iPad Air (no receipt or anything). Does anyone know if the physical Apple Stores would allow for me to exchange it for a 32GB model, and for me to pay the difference in price? Thanks!
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My friend won an iPad mini at work. He took the unopened box to the Apple store and "upgraded" it for an iPad mini Retina by simply paying the difference.
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Give it a shot. They should be able to look up the purchase date to see if it was purchased within the return policy.