Do I need to make a Genius Bar reservation?
It’s recommended that you make a Genius Bar reservation ahead of time to ensure that a technician can troubleshoot your issue. You can also drop by your nearest Apple Store, and if a technician is available, they’ll be ready to help.
To get started with a reservation, find an Apple Store near you. You can also change or cancel your reservation if you’re running late or need to reschedule.
Where can I find information about my repairs or AppleCare+ coverage?
Sign in to Apple Support to get information about current or recent repairs and check AppleCare+ coverage for each device associated with your Apple Account.
Is there a service guarantee?
We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty or AppleCare+ plan, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
I forgot about this experience until recently, still kind of hard to believe it happened.
Had a iPhone XS Max for years, battery health was below 80% so booked a battery change appointment at the Genius bar at Toronto Eaton Centre Apple Store. We planed to give it to a family member after. Got to the appointment, the person came over and started gaslighting me about how changing the battery on this phone will make social media apps not able to run?!? He specifically said “yeah so if you change the battery on this, apps like WhatsApp and Facebook won’t work” and I was speechless.
I am not a computer engineering major, but I run my own homelab, have done simple fixes on pcs and laptops, replaced screen and batteries on other phone before. I was just completely stunned.
He then proceeded to try to convince me to just recycle it through them, and buy a refurbished phone instead. I just declined by saying we will think about it and walked out.
Paid $54+tax from iFixit for a new battery replacement kit, did it myself in one evening. This family member has been using it happily for the past 8 months now, and all the apps work.
Don’t know what that is, whether it was an isolated incident, or there is some kind of policy that although Apple has the official pricing for battery replacement and you can book appointments, they just don’t/can’t actually do them. The glue has hardened completely when I replaced it myself so it was definitely time consuming, guess that could be why they don’t really want to do it either? Genius.
Thoughts? Similar experiences? This has been a while so it might not be the case at this location anymore, but definitely expected a little better.
I tried to book an appointment but there’s nothing for another week... thanks!