Including extended product return window.
Spoke with an Apple customer service rep who said that an in-store purchase can be returned for up to 30 days with no issue and that every Apple Store would honor this.
I purchased an iPhone 16 Pro a couple weeks ago just to try out the smaller size before I decided which 17 Pro to order (been using the Max for years). I totally forgot that the phones are only available for pre-order at first though, so needed a little extra time on my current device. I’ll return it after I switch everything over from the new one.
Either way I’m fine because I have the recorded call confirming I’m good. Just curious about everyone else’s experience.
Hey everyone,
I’m planning to get an M4 MacBook for my partner using my recent tax return. She’s starting her studies soon and wants to try out macOS, but there’s a chance she might not adapt to it. I’ve noticed that, over the past several years, Apple has extended its return window during the holiday season, typically covering purchases from early November to late December and allowing returns until early January.
Does anyone know if they’re planning to offer this extended return period again this year? It would give us some extra peace of mind in case she finds macOS isn’t the right fit. I want to get it soon, but I’d ideally like to buy it knowing that we have more than the usual 14 days to decide given she won't be able to open it until December.
I purchased an iPhone through the apple.com Black Friday promotion, but later I found out I was not qualified for the gift card because I wanted to keep my number and linked to my carrier during the purchase on apple.com. The small text on the main page didn't mention that I don't qualify. When I selected to link to my carrier it didn't mention I don't qualify.
After 2 calls to Apple support, I realized there is a small text that's found on the bottom of the full terms and conditions linked to on the main page small text: "iPhone devices purchased from ... carrier-connected iPhone devices (AT&T, Verizon, Sprint, or T-Mobile) do not qualify for this promotion. " https://www.apple.com/shop/gifts/shopping-event/terms-conditions
I just felt mislead. Both calls to Apple support ended abruptly for some unknown reason.