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AppleCare At-Home Advisor, work at home position
Being an At Home Advisor is actually pretty sweet! As far as I understand there are two programs for AHA (At Home Advisor). There's the college program then there's just a regular employment. I was in the college program (which happens to be where a lot of their AHAs come from). For the college program, they typically sign a one-year employment agreement. Basically, they are saying they will employ you for one year and after that, they will decide whether to extend another year to you (I'll get into that a little later). I'm gonna try and break this up to a few categories (it's gonna be lengthy)
Scheduling:
As an AHA, we get about 20 hours a week which consists of one 8-hour shift (on Saturday or Sunday) and three 4-hour shifts (Monday through Friday). Great thing is they work awesome with your school schedule!
Salary:
Now pay tends to be very average. From my co-workers I've figured out that we basically get paid $1 over our previous employer. Example: Friend worked at Best Buy and got paid $10.56 an hour. Apple paid $11.56. That was the typical for most of us.
Benefits:
The benefits portion of this job is probably the most awesome part. We get discounts out the wazoo. Not only discount on Apple products (iPads, iPods, iPhones, Macs, etc.) but also for some of there retail partners like mophie, encase, and hundreds more. Also, working with them you automatically get the option of enrolling in medical, dental, and vision. You get things like discounted stock purchase, vacation and 401k. Basically, you are treated like a full time employee even though you're working 20 hours a week.
Work day:
Essentially, the work day is probably similar to how you would imagine a tech support job would be. You sit in front of a computer for the duration of your shift and you pick up the phone every time it rings. You answer questions from "how much is a __________ going to cost?" to demands like "I sat on my iPhone and my screen cracked, I think Apple made an inferior product and should replace my phone." A typical day working as an AHA can be mentally challenging as you help the customer troubleshoot issues by literally telling someone directions over the phone.
Post one-year agreement:
Remember when I mentioned that "one year agreement" earlier? Well essentially you're guaranteed employment for one full year from your start date. During that year they track your performance and pay attention to a list of criteria that determine whether or not you are a good AppleCare Advisor. They take your numbers and compare with hundreds of others and decide basically who to keep around for next year.
Conclusion:
There are both sides to every story. I love my job and doing what I do. I have come across a few co-workers that absolutely cannot stand what they do and quit within 6 months. Like any other job out there, I don't think it's something you should ever take someone's word on. Apply, interview, and if you get the job; give it your best shot and see if you like it :) I hope this helped give you an insight on a day in the life of an AHA. I apologize for the length and grammar of the post I did it all on the phone.
More on reddit.comHow do I get a job as an Apple home advisor?
As a advisor if you see this I can go into as much detail as I can but being referred is your best bet
More on reddit.comQuestions about Apple College At-Home Advisor Program
has anyone done apple home advisor as J2?
Nice try, Tim Cook.
More on reddit.comHello,
I'm considering applying for work at Apple for this position. I have seen some posts here, but am looking for an all perspective on this, the good as well as the not so good.
Any current or past employees with Apple willing to share some insight in all perspectives, including a "day in the life" so to speak?
Thank you.
(ops, if this question is in the wrong place, please inform me, and move accordingly, Thank you, Ron)
Being an At Home Advisor is actually pretty sweet! As far as I understand there are two programs for AHA (At Home Advisor). There's the college program then there's just a regular employment. I was in the college program (which happens to be where a lot of their AHAs come from). For the college program, they typically sign a one-year employment agreement. Basically, they are saying they will employ you for one year and after that, they will decide whether to extend another year to you (I'll get into that a little later). I'm gonna try and break this up to a few categories (it's gonna be lengthy)
Scheduling:
As an AHA, we get about 20 hours a week which consists of one 8-hour shift (on Saturday or Sunday) and three 4-hour shifts (Monday through Friday). Great thing is they work awesome with your school schedule!
Salary:
Now pay tends to be very average. From my co-workers I've figured out that we basically get paid $1 over our previous employer. Example: Friend worked at Best Buy and got paid $10.56 an hour. Apple paid $11.56. That was the typical for most of us.
Benefits:
The benefits portion of this job is probably the most awesome part. We get discounts out the wazoo. Not only discount on Apple products (iPads, iPods, iPhones, Macs, etc.) but also for some of there retail partners like mophie, encase, and hundreds more. Also, working with them you automatically get the option of enrolling in medical, dental, and vision. You get things like discounted stock purchase, vacation and 401k. Basically, you are treated like a full time employee even though you're working 20 hours a week.
Work day:
Essentially, the work day is probably similar to how you would imagine a tech support job would be. You sit in front of a computer for the duration of your shift and you pick up the phone every time it rings. You answer questions from "how much is a __________ going to cost?" to demands like "I sat on my iPhone and my screen cracked, I think Apple made an inferior product and should replace my phone." A typical day working as an AHA can be mentally challenging as you help the customer troubleshoot issues by literally telling someone directions over the phone.
Post one-year agreement:
Remember when I mentioned that "one year agreement" earlier? Well essentially you're guaranteed employment for one full year from your start date. During that year they track your performance and pay attention to a list of criteria that determine whether or not you are a good AppleCare Advisor. They take your numbers and compare with hundreds of others and decide basically who to keep around for next year.
Conclusion:
There are both sides to every story. I love my job and doing what I do. I have come across a few co-workers that absolutely cannot stand what they do and quit within 6 months. Like any other job out there, I don't think it's something you should ever take someone's word on. Apply, interview, and if you get the job; give it your best shot and see if you like it :) I hope this helped give you an insight on a day in the life of an AHA. I apologize for the length and grammar of the post I did it all on the phone.
I will say that I have worked from home since 2010 for two companies. I love it and wouldn't have it any other way. Its alot less stressful and you don't even have to suit up. Work in your pajamas, use your own bathroom, eat your own food at home and save gas!
Its great! I would recommend it to anyone.
For many work at home positions, you have to have a reliable high speed internet connection of 2 Mbps or higher with an ethernet connection (no wireless for the work system) and a separate dedicated phone line with no features (call waiting, forwarding, voicemail, etc). Some provide you with equipment, and others you need to provide your own computer.