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I have an Apple ID account that I created for Apple TV a few months ago. This week I bought a Macbook Pro, but when I try to log in I'm having a problem. Basically, I enter my email and password, enter my verification code sent to my email, then enter my phone number and fill in the code that they sent me via SMS. In the last step, there is a Terms and Conditions screen, and when I click on "I have read" and then on the Done button, I get this error: "Your account could not be updated due to an error".
I tried to log in through the browser (Chrome and Safari), but the same thing happens. I fill in my email, password and phone number, but when I get to the Terms and Conditions screen, nothing happens and I get stuck there.
Any solution for this?
Hi, recently my 2018 MacBook air has been having apple ID issues and making it impossible for me to sign in. it keeps popping up with an error message saying "Verification failed, an unknown error occured". I was on the phone with apple support for an hour and have not yet come to a solution. I've tried restarting, updating to Big Sur, cleaning out old bugged files, installing malware checkers, disabling VPNS and Adblockers, to no avail.
I'm running out of options and desperately need this issue fixed soon, and am wondering if anyone knows of any other possible solutions.
Go to appleid.apple.com and sign in. Scroll to the bottom and on the left side there should be an area to create a support PIN. Then schedule them to call you. This happens time to time with iCloud accounts. I always go thru this with a specific customers work computer when it comes time to wipe it out.
Regards Every/One; I have the following HW/SW:
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Macbook 5,2 + Lion 10.7
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MacPro 1,1 + Capitan 10.11
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iPhone + iOS 10.3.3
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iPad + iOS 9.3.5
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AppleTV 2gen. As well as two Apple IDs (the "Old and Unused [email protected]" and the "New and only used [email protected]").
Last week, Apple's https://www.apple.com/support/systemstatus/ displayed a failure in Calendar service. Failure showed up in the Macbook only, some CalDAV function failure.
Ever since cannot login with the "New" AppleID only in the Macbook, just after the User > Password entry, an "Unknown Error ocurred" dialog appears. However, when login in the Macbook with the "Old" AppleID; like knife in butter I enter User > Password > Agreement acceptance > Sync and Find my Computer settings, and everything works perfectly. Both accounts ("Old" & "New") login perfectly in all other devices as well as logging in icloud.com and setting new passwords in appleid.apple.com.
I have had chat support and have been in call meetings with Apple Support people, they have no idea as to the issuance of the bug, all proposed ideas with Secure Mode and removing files worked not. Tried different solutions and forum research with no success. Lastly, I formatted Macbook and reinstalled a brand new OS with no success either.
Yet may the bug "by itself" fixes, uncertain is that even a "Factory Setting" fails, my guess is, the problem IS RELATED WITH THE ACCOUNT ON APPLE'S SIDE, FAILURE RAISED LAST WEEK AFTER CALENDAR SERVICE FAILURE, unknown if it is some setting flag, a related device, some domain type of account ([email protected]); anything, but speculations... patience is no useful tool for those forgiven.
this is the second time it happens and I'm 100% I entered the correct password. now account is locked for 24h and waiting for them to review it. on an iphone 16PM. couldn't login from appleid/icloud with my details either, even tho they are correct. I just don't know what's causing this... it seems like a bug
I spoke to the customer support again. This time an attentive guy there was able to point out the issue that is happening with my account.
Apparently Apple has put some restriction on new iCloud email accounts and they cannot be used as primary Apple ID for first 30 days.
They have added the following note in the documentation page as well but it is written in fine text so it goes unnoticed. One has to pay attention to notice it. It says:
"If you try to change your Apple ID to an @icloud.com email address created within the last 30 days, you might be asked to try again later."
I made my @icloud address 2 days back, so I guess in my case I have wait for 28 more days after which I hope I will be able to change my primary Apple ID address. Let's see.
The problem that you have is that the iCloud address you created with your Mac is already an Apple ID in its own right!
So, instead of changing your old Apple ID to your new iCloud address, you need to think of it in terms of either only using your new iCloud Apple ID, or of using both with each one used for different purposes.
For example, you can still use your old one to remain signed in for your App Store purchases, but use your iCloud one for all your iCloud services, etc.
Another option is to just juggle between them if/when you need to.
In my case I have an iCloud Apple ID and my original Apple ID. My iCloud Apple ID is used for syncing Contacts, Calendar events, Reminders, Notes, Safari bookmarks/history, Find My iPhone, iCloud Drive and so on. My original Apple ID is used for iTunes and the App Store as I have a lot of purchases on that account, so it's just more convenient. However, if/when I need to, I can log out of iTunes or the App Store and then log in with my other Apple ID.
Also, of particular relevance to you, is the following statement by Apple:
If your Apple ID email address ends with @icloud.com, @me.com, or @mac.com, you can only change your email address to another @icloud.com, @me.com, or @mac.com email that's already associated with your account.
Source: https://support.apple.com/en-in/HT202667
Finally, for a long time users have requested the ability to merge Apple IDs. Apple has never allowed this, so until they have a change in policy, there is no way around this.
I've been trying to sign into my new iphone with my apple ID, and everytime i get to the terms and conditions page and click agree, I get a massage stating "Could not update account. An unknown error has occurred." Any idea what this means?
I got given free 3 month trial of apple music and i was trying to transfer my spotify playlist to my new apple account. When i am trying to sign in to my apple account on my windows laptop im getting An unknown error has occurred when trying to sign in. Problem is that i have no idea what to do and i dont have any apple devices like a Iphone or a Mac.