Update refund post: Apple agrees that we are entitled to refunds for any in app purchases within the last 45 or 90 days, so if you feel you’ve been wronged, you can actually do something about it instead of just complaining in the sub, which won’t do anything.
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Hello! Recently I forgot to cancel two free trials for a couple apps that I’d purchased. I figured it wouldn’t be an issue getting them refunded, and went to reportaproblem.com to request a refund. Both refund requests were denied, so I requested they be reviewed, but still it says they’re ineligible for refunds.
When I called Apple support they said that there is nothing they can do to reverse the charges, and my only option would be contacting my bank and reporting them as fraud. I also contacted both of the apps to ask if they could refund on their end and was told it must be done through Apple.
Both of these charges were for $59.99, and this has over drafted my checking account. I’m very stressed about money and can’t afford $120 in fees for apps I don’t wish to use.
If I do end up refuting these charges with my bank can anyone tell me what will happen? Should I call Apple support again and ask for a manager? It didn’t seem like there was anything that could be done on their end, but I really really need this money back :(
And yes, I’ve definitely learned my lesson this time about signing on for free trials.
So, my question is that if I purchase an app to try it out, will I get a refund? For instance, I buy an app, use it for ten minutes. Is this an exclusionary reason for me to receive a refund?