depends on the country you are in. In the US it is only max 14 days and regardless of what you may have recorded they will only go by what is in writing https://www.apple.com/shop/help/returns_refund Answer from cliffr39 on reddit.com
Apple Community
discussions.apple.com › thread › 254894576
Do I have 30 days to return my iPhone - Apple Community
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 14 days of purchase for a full refund. Please check your Order Status online or call 133‑622 to request a return. The iPhone must be returned in the original packaging, ...
Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Apple
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method.
Reddit
reddit.com › r/iphone › in your experience, will apple stores will accept returns for 30 days?
r/iphone on Reddit: In your experience, will Apple Stores will accept returns for 30 days?
September 12, 2025 -
Spoke with an Apple customer service rep who said that an in-store purchase can be returned for up to 30 days with no issue and that every Apple Store would honor this.
I purchased an iPhone 16 Pro a couple weeks ago just to try out the smaller size before I decided which 17 Pro to order (been using the Max for years). I totally forgot that the phones are only available for pre-order at first though, so needed a little extra time on my current device. I’ll return it after I switch everything over from the new one.
Either way I’m fine because I have the recorded call confirming I’m good. Just curious about everyone else’s experience.
Can I return my Apple product after opening it?
You can return your Apple product after opening it as long as it's within the 14-day window, is not damaged and you have the receipt. The items that cannot be returned are as follows:
- Opened software with a printed license
- Electronic software downloads
- Software upgrades
- Apple Gift Cards — includes previous generation Apple Store Gift Cards and App Store and iTunes Gift Cards
- Apple Developer products
gobankingrates.com
gobankingrates.com › saving money › shopping › apple return policy: what you need to know
Apple Return Policy: What You Need To Know | GOBankingRates
Can I return my iPhone to Apple if I don't like it?
Yes, you can return the phone to Apple within the 14-day window as long as the phone is not damaged and you have the original receipt.
gobankingrates.com
gobankingrates.com › saving money › shopping › apple return policy: what you need to know
Apple Return Policy: What You Need To Know | GOBankingRates
Apple
apple.com › legal › sales-support › sales-policies › retail_us.html
Apple Legal - Apple - Legal - Sales Policies - U.S. Retail Sales
... We believe you will be thrilled ... a product is not what you expected, you can return or exchange it with a receipt within 14 days of the date you receive the product from Apple....
Apple
ecommerce.apple.com › content › b2b › static-v2 › en › us › edu-hied › edu_sales_policies.html
Sales and Return Policies
Apple will invoice the Institution or Campus Sales Center for the Product when the Product ships from Apple's location and the Institution or Campus Sales Center will be obligated to pay for the Product within thirty (30) days from the date of invoice; and · The Institution or Campus Sales ...
Reddit
reddit.com › r/macbookpro › does apple make exceptions on their 14-day return policy for macbook pros?
r/macbookpro on Reddit: Does Apple make exceptions on their 14-day return policy for MacBook Pros?
November 1, 2023 -
I just purchased an M2 and I am now 8 days outside of the 14-day return policy. I would like to possibly exchange it for the new M3, but I don’t think I can since I’m past the return period. Has anyone been able to get Apple to accept a return outside of their return policy window?
Top answer 1 of 6
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For anybody finding this thread in 2025 - I just got a return exception through apple online sales support. Tell them you are buying a more expensive model as the reason for the return.
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Apple chat said I had to do it in store and there it is up to the sales associate and manager if they will or not. That being said I bought a m2 pro on 10/15 and on Tuesday I returned mine at Apple and ordered the m3 pro. They gave me no hassle and just returned it to a gift card and then ordered the new one for me right there. I’ll pick it up Tuesday. Be sure that you pack it all up nicely with all the components. I’d go in at a not super busy time and just be very nice I think they have sympathy for those of us in this situation.
Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Education - Apple
For any other undamaged product, simply return it with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer ...
Reddit
reddit.com › r/apple › returning apple product after 30 day period
r/apple on Reddit: Returning Apple Product after 30 day period
January 18, 2016 -
So I was given an Apple watch as a gift around Feb. 10th this year, am now looking to return it back to the store. It hasn't been used at all, I had just set it up initially the day I got it but not used since. I've read online that there is a 30-day return policy for apple products. But does anyone know if it will still be possible for me to return it? Or are they super strict with this policy.
The reason I took so long to return: Was out of the country shortly after getting it. Then didn't have the gift receipt, waited for my girl to get it to me
Top answer 1 of 3
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It is a 14-day return policy, not 30. You'd have to get a pretty forgiving manager to allow that.
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It's worth a try. I used to work at the Apple store and under certain circumstances we would issue a refund but it's not the specialist who makes the call it's the manager. 14 days is the official return policy but if you tell them your story they may be able to help you out. No guarantee though!
GOBankingRates
gobankingrates.com › saving money › shopping › apple return policy: what you need to know
Apple Return Policy: What You Need To Know | GOBankingRates
July 28, 2023 - Online returns usually take longer. Here are the answers to some of the most frequently asked questions about the Apple return policy. ... Apple doesn't have a 30-day return policy.
9to5Mac
9to5mac.com › 2014 › 03 › 12 › apple-drops-its-30-day-return-policy-on-iphones-down-to-14-days
Apple drops its 30 day return policy on iPhones down to 14 days - 9to5Mac
March 12, 2014 - In the recent past, customers who purchased an iPhone directly from the Apple Online Store and in Apple Retail Stores have had 30 days to return the device for any reason. The only stipulation was that it had to be undamaged and include all ...
The Krazy Coupon Lady
thekrazycouponlady.com › tips › store-hacks › apple-return-policy
Apple Return Policy: Everything You Need to Know to Make Returns at Apple - The Krazy Coupon Lady
January 4, 2024 - The Apple return policy is pretty ... — just 14 days. Compare this to the Amazon returns policy, where you get a full 30 days to return your Apple purchases....
Amazon
amazon.com › gp › help › customer › display.html
Amazon Return Policy - Amazon Customer Service
It can take up to 30 days for us to receive and process your return. In certain circumstances refund timeframes may be longer. If we need additional information about your return, we will notify you with instructions to contact Customer Service. For more information, please see our Refunds page.
Yournavi
yournavi.com › home › articles › iphone return policy key points you should know
iPhone Return Policy: Everything You Need to Know
September 29, 2025 - No, you cannot return your iPhone to Apple if you’ve had it for 30 days. Apple’s return policy gives you up to 14 days to return your iPhone for a refund.
SimplyMac
simplymac.com › apple-stores › apple-store-return-policy-over-14-days
Apple Store Return Policy Over 14 Days - SimplyMac
Apple does not offer a standard return policy for products beyond 30 days.
Published February 28, 2025
Apple Community
discussions.apple.com › thread › 254293388
Need to return unopened I pad, more than … - Apple Community
I want to know if can return a ... you!! [Re-Titled by Moderator] 833 2 ... If purchased directly from Apple, you have a generous 14-day period within which an unwanted device can be unconditionally returned for exchange or refund....
Slickdeals
slickdeals.net › forums › consumer awareness
PSA: Amazon return policy for Apple products changed to 15 days (previously 30)
For as long as I have shopped on Amazon, they have always had their normal 30-day return policy for Apple products. I noticed that this policy has been changed to 15 days, and wanted others to be aware.
Reddit
reddit.com › r/apple › apple's holiday extended return policy now in effect: orders from november 8 and december 25, 2024 may be returned through january 8, 2025
r/apple on Reddit: Apple's Holiday Extended Return Policy Now in Effect: Orders from November 8 and December 25, 2024 may be returned through January 8, 2025
November 8, 2024 - I thought it was and just bough ... Holiday Extended Return Policy Now in Effect: Orders from November 3 and December 25, 2023 may be returned through January 8, 2024...
Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Education - Apple (CA)
In that unlikely event, we invite you to review the following terms related to returning a product. For iPhone returns, you may return your undamaged iPhone with its included accessories within 15 days of purchase for a full refund.
The Mac Observer
macobserver.com › home › how to return apple products: full guide to refunds & exchanges
How to Return Apple Products: Full Guide to Refunds & Exchanges
August 27, 2025 - Returning an Apple product? Here’s a clear guide to Apple’s 14-day return window, what’s eligible, and what isn’t.
Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Business - Apple (SG)
For any other undamaged product (not purchased in volume), simply return it with the original receipt (or gift receipt) and original packaging within 14 days from the date you received the product.