Spoke with an Apple customer service rep who said that an in-store purchase can be returned for up to 30 days with no issue and that every Apple Store would honor this.

I purchased an iPhone 16 Pro a couple weeks ago just to try out the smaller size before I decided which 17 Pro to order (been using the Max for years). I totally forgot that the phones are only available for pre-order at first though, so needed a little extra time on my current device. I’ll return it after I switch everything over from the new one.

Either way I’m fine because I have the recorded call confirming I’m good. Just curious about everyone else’s experience.

Hi guys here is my concern,

I bought a Macbook pro 10 days ago in an Apple Store (Quebec) which I returned today in an other Apple store (Montreal). During the process the girl told me she didn't need to take my credit card to process the refund (She seemed as surprised as me).

But when I checked the receipt she sent me by email, it is clearly mentioned:

"Amount refunded by VISA (Manually) "

Should I get worried and call them or go back to the Apple store ?

Thanks :)

I'm considering buying the MacBook One. I've read a bunch of reviews, tried it out in store, but I feel like I'll just need to use it for a week or two to know for sure if I want to keep it. Is using the return policy as a trial period frowned upon at the Apple Store? Am I going to get any hassle for returning it just because I didn't like it?

I just purchased an M2 and I am now 8 days outside of the 14-day return policy. I would like to possibly exchange it for the new M3, but I don’t think I can since I’m past the return period. Has anyone been able to get Apple to accept a return outside of their return policy window?

My wife wants to buy either a macbook pro or air, but she has never before used one (always had windows laptops) Is it possible to return it if she simply doesnt like it? Is there something like 7 day return policy or something similar to hand it back without hassle?