tech support station located inside all but one of Apple's retail stores, the purpose of which is to provide concierge style support for customers of Apple products
Do I need to make a Genius Bar reservation?
It’s recommended that you make a Genius Bar reservation ahead of time to ensure that a technician can troubleshoot your issue. You can also drop by your nearest Apple Store, and if a technician is available, they’ll be ready to help.
To get started with a reservation, find an Apple Store near you. You can also change or cancel your reservation if you’re running late or need to reschedule.
Where can I find information about my repairs or AppleCare coverage?
Sign in to Apple Support to get information about current or recent repairs and check AppleCare coverage for each device associated with your Apple Account.
Is there a service guarantee?
We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.