Selecting a trade in service now redirects you to Likewize, Apple’s new service provider for trade ins.

I was trusting that Apple was doing device trade-in, not a third-party. I wish that I had come to Reddit and the internet before I had traded.

I sent a pristine 11 Pro Max that had never left its case. I even took video of it before I sent it. The third-party is claiming that the camera is broken, when it was fully functional before I sent my phone. Now, they’re sending me back a broken phone that was once totally perfect.

Does anyone happen to know if there’s any way to seek legal recourse? This isn’t right.

Either way. ONLY trade in your device in-person. I would never do or recommend this method ever again.

Edit: Thank you to everyone who has solid advice and info. I’m truly glad for the people who had good experiences, because that is what I expected for myself, but I’m also confused at all of the flippant responses and downvotes. I did originally believe that Apple was doing the trade-in in-house, which I will accept as my own oversight. I’m not afraid to drive to trade-in, but my purchase was a gift that I was using my trade-in for and my closest store was sold out of the device. Not only that, many people live hundreds and hundreds of miles away from Apple Stores. It’s definitely up to personal preference and what is available to you; I will ONLY do in-store trades from now on, but may my experience be a cautionary tale to the next person who needs to trade-in online: take photos, videos of functionality, and get your serial number prepared just in case! I am not the first person who has experienced this issue, and I’m sure that I will not be the last. Ounce of prevention, as it were.

I sent my 10.5" iPad Pro to Apple's third party trade-in centre in excellent condition. The initial trade-in value was £105. Not amazing but better than nothing for an old iPad.

I've just received an email with a revised value of £0, because apparently there is "LCD display burn in damage/streaks/discoloration across the screen". Which is nonsense as the screen was in perfect condition when I sent it to them.

What is going on? I'm intrigued to see what condition it's in when I get it back because if I find it's in worse condition than it was when I sent it in I will be livid. There seems to be no way to dispute any of this though. It's quite a bad look for Apple, but they clearly don't give a s**t.

Hey all. After reading reviews on here, I'm a bit nervous about sending my iPhone 12 and my wife's iPhone 12 Pro via the trade-in program. I've read it's through a 3rd party called Phobio. Is this still the case? I'm also concerned because my iPhone has very superficial scratches on the back (front has a glass protector so it's flawless). The scratches on my phone are those kind you can only see in the right light/angle, so not super obvious or detrimental to performance and function. So in summary, has anyone had a good experience with trade-ins via mail as opposed to the store? I already have an order online and expect to receive my new iPhone's tomorrow. Apple support let me know that I can just return those new phones at the store and just ignore the trade-in. Is it worth the 1 hour drive to go to the Apple Store instead for the trade-in?