Hi everyone, I’m planning to trade in my 2020 MacBook pro directly at an Apple Store when buying a new one. Has anyone done this before? Do they inspect the device on the spot, or is there a waiting period? Were there any unexpected issues or delays during the process? Also, was the trade-in value accurate compared to what Apple estimated online? Thank you very much 🫶🏻🫶🏻
I've used Apple's Trade-in program several times over the years, every time with notebooks. The last time was 3 years ago when I traded in an Intel MacBook Air for a M1 Pro MBP, went off perfectly, without a hitch.
I know that the program isn't the best in terms of value, undercutting what could be gotten from other places by hundreds, but it's so simple. Or at least on the surface it's supposed to be. Now, I've heard over the recent years that the Mac trade in program has turned into a hellhole, but I have had good luck with them before so I went that route for the convenience.
How wrong I was to do that. Here's what went down:
Ordered m4 pro MBP on Dec 31 at the Apple Store, and since they didn't have the model I wanted in stock, we had it delivered, but before I left I wanted to cover my bases and had them look at my old MacBook due to the rumors I'd heard, he said it looked great. Jan 6 I got that "today's the day" text and got the trade in sent back Jan 7. Smooth so far. Enjoying the benefits of the newer chip, happy with my purchase. Jan 26th I receive an email, "Your trade in value has changed," immediately my thoughts went back to all of those horror stories I had heard in recent years. Sure enough, $850 in trade in value down to $0 due to "LCD display burn in damage/streaks/discoloration across the screen." Only one problem, there was no discoloration or streaks. The only problem with the Mac in any way is normal grime imprints of the keyboard deck.
So at this point, the logical thing to do was call Apple, which I did. The (lovely) Apple representative looked at the pictures from the trade in agency and agreed that nothing seemed to be wrong. She said she would put in a note and send it through again and everything should be fine. Okay. Cool. A little roadblock, but nothing too bad.
Feb 6th I receive another email, this one stating that they just decided to send the Mac back and charge me the extra grand. Received the trade in Mac back Feb 10. So here I am with my old Mac, I boot it and go to a white screen website to check and sure enough, there's nothing wrong.
So I'm left to conclude that the reason was the normal grime outline of the keyboard deck on the display that is seemingly impossible to prevent. I'm going to include pictures here of the display and the grime outline.
Some astute viewers may notice that on the bottom left and right of the display there is a dimmed portion of the screen. However, that was entirely normal for the 2021 MBPs. I have 4 2021 MBPs in my immediate circle and they all have the same dimmed portions on both sides of the display. I even had mine replaced under warranty and the replaced one had the exact same dimmed areas. Surely the trade in partner for the world's richest company knows that. The guy at the Apple Store sure did.
I had heard horror stories of the Mac trade in partner, but I didn't know it had gotten this bad. I have had Apple's trade in program for the iPhone accept phones that looked like they had been shaken in a bag of nails, and I get turned away for something as small as this.
You can blame the trade in partner as much as you want, but at the end of the day the program has Apple's name on it and, being the biggest company on the planet, they have to take responsibility for it. This is the opposite of what I've come to know from the company and I'm incredibly disappointed that a month and a half later I'm sitting here with a perfectly good MacBook and an $1000 charge on my card for no good reason.
Did you receive what was estimated? I’m about to send mine in, but am hesitant after reading some posts about people being lowballed after sending their trade in.
thinking of getting 14" MBPMax (space black) and trading in my 16" MBPMax 2021 (space gray).
Apple is giving me $1070 for trade in value. curious if I should accept or sell elsewhere for higher price than what apple gives me? well kept computer for basic stuffs, nothing heavy use at all since bought.
just want to get some opinions, thanks !
Hi everyone, I’m planning to trade in my 2020 MacBook pro directly at an Apple Store when buying a new one. Has anyone done this before? Do they inspect the device on the spot, or is there a waiting period? Were there any unexpected issues or delays during the process? Also, was the trade-in value accurate compared to what Apple estimated online? Thank you very much 🫶🏻🫶🏻
Hi! I've already posted this in another sub-reddit, but I thought posting it here would also help me receive different opinions.
I am thinking about selling my MacBook Pro, which I bought refurbished in 2020. The original price was $1629 AUD.
Just checking what it's worth nowadays?
Model: MacBook Pro 13-inch 2019, two thunderbolt 3 ports
Processor: 1.4 GHz Quad-Core Intel Core i5
Ram: 8 GB, 2133 MHz LPDDR3
Storage: 256GB
Graphics: Intel Iris Plus Graphics 645 1536 MB
I'm thinking of selling it for around $800–$1000 AUD.
FYI: The Apple Trade-In quote was $460 AUD.
Also, I'm contemplating whether it's better to utilise Apple's trade-in programme or sell my MacBook Pro (2019) second-hand. After some research, I've noticed a significant number of similar MacBook Pros available on the market, which makes me uncertain about finding a buyer for mine. On the other hand, the Apple trade-in process seems hassle-free. What would you recommend?
in the another subreddit, I was recommended to use Apple trade-in because no one would be willing to spend $800-1000 AUD on intel i5 when they can purchase M2 air.
I have a 2019 16" MacBook Pro, 2.4GHz i9, 64GB, 4TB, 5600M GPU (which runs much cooler than the 5500M). Apple will only give me $405 on a trade-in which seems ridiculous. Prices on eBay are all over the place. Does $1500 seem reasonable for this? I plan to sell it locally on craigslist.
Any other reputable places to do a trade-in?
I was trusting that Apple was doing device trade-in, not a third-party. I wish that I had come to Reddit and the internet before I had traded.
I sent a pristine 11 Pro Max that had never left its case. I even took video of it before I sent it. The third-party is claiming that the camera is broken, when it was fully functional before I sent my phone. Now, they’re sending me back a broken phone that was once totally perfect.
Does anyone happen to know if there’s any way to seek legal recourse? This isn’t right.
Either way. ONLY trade in your device in-person. I would never do or recommend this method ever again.
Edit: Thank you to everyone who has solid advice and info. I’m truly glad for the people who had good experiences, because that is what I expected for myself, but I’m also confused at all of the flippant responses and downvotes. I did originally believe that Apple was doing the trade-in in-house, which I will accept as my own oversight. I’m not afraid to drive to trade-in, but my purchase was a gift that I was using my trade-in for and my closest store was sold out of the device. Not only that, many people live hundreds and hundreds of miles away from Apple Stores. It’s definitely up to personal preference and what is available to you; I will ONLY do in-store trades from now on, but may my experience be a cautionary tale to the next person who needs to trade-in online: take photos, videos of functionality, and get your serial number prepared just in case! I am not the first person who has experienced this issue, and I’m sure that I will not be the last. Ounce of prevention, as it were.
Yesterday I traded in my 2018 MBA i5 dual core for a new MacBook Pro. I was pleasantly surprised that they gave me $275(!) back towards the cost of the new machine. I'm wondering where my old device is going, or where it will end up. Does Apple wholesale these to resellers? Do they strip them for parts? I'm just curious as to where my old device may end up and how Apple is able to give me almost $300 for a six year old MacBook Air with outdated technology.
I just got my MacBook Pro in the mail and I’m waiting for my trade in kit. On my google app of course an article with a guy who said the apple trade in lost his trade in. And another guy the third party who handles them made false accusations on the condition of his Mac. Is this just my anxiety seeing the bad or is the apple trade in actually reliable?
Side note: apple offered me $430 for my air trade in but I got an in person offer for $650. If I decide to sell in person all that happens is apple will bill me the $430?
I’d sell it outright. I tried to trade in a 2019 iMac that was quoted at $1340 and was adjusted down to $375 due to ‘minor display issues’. I rejected the trade and when they sent it back, the Magic Mouse, keyboard and power cord were missing and the OS had been completely removed, rendering it a brick. Thankfully, I have AppleCare on it, so I made an appointment and had it fixed. The diagnostics showed no display issues, but was replaced anyway. Apple also sent me replacement accessories. There are plenty of horror stories about Phobio, the company that runs the trade-in program for Apple. I will never try it again.
Apple trade ins are usually garbage. Selling local is a way better option, $430 for an Air is trash. $650 for an Air depending on the year is probably pretty good and you should do that instead.
As title really. 65% drop from what I paid in one year... is this correct?
15'', M2, 512GB, 24GB upgrades for my MBA one year ago today.
65% DROP!? Surely this is wrong.
About 8 months ago I bought a Base Model M1 MacBook Air ($1299 here in Canada + AppleCare= $1550). The laptop has been great and has handled everything I’ve thrown at it especially video editing…so no performance issues to date. I’ve now seen the new 14inch pro and really want it! Also the 8gb ram is fine for now…not sure about the future tho.
Problem is Apple is only giving me $440 trade in value for my Air. It’s a great laptop and is worth way more than $440. And it’s in perfect condition too. Why does Apple do this? Don’t they know they are devaluing their own product…promoting trade in yet ripping people off with the value amount?
This is in Canada. Is the trade-in value for your Macbook Pro capped at a certain value? This screenshot from the apple site implies that the maximum you could get for a Macbook Pro is $1065?
I have a 2021 M1 Max with 64 GB memory that I'm thinking about trading in for a new 14" but that trade-in return seems ridiculously low for my machine. I think I could easily get 1500 or even 2000 CAD on the open market?
"In addition to the changed values, Apple has stopped accepting 12-inch MacBook trade-ins."
hey all!
i think i have a macbook air that is from 2015 and i’ve been really wanting a new one lately. i was wondering if it was possible to do a trade in? i’m asking since it is almost a decade old, i’m not sure if it’s entirely possible to do.
it barely has any scratches or dents. still in pretty decent condition. if apple won’t do the trade in, would any other companies do it?
thanks for all the help, i appreciate it!!!
Went to the Apple Store with my stuff to see if I can consolidate my tech and walk away with some new stuff. This is not all my stuff but things I was okay parting with.
Out: 2 2017 MacBook Pros 15” i7 1 Mac Mini M1 Base 1 Samsung S23 Ultra 1 11” iPad Air M2
$500 out of pocket (approx)
In: MacBook Air M4 base iPad Air 13” M3 256GB
Had do a mix of trade in transactions to maximize value, but essentially the iPad M3 was $100ish and the M4 Air was $399. The staff was great at making sure I got the most credit possible.
Im happy with downsizing my tech, but was this a solid trade?
I know this might sound nuts but does anyone know if it's possible to trade in a MBP 14" M3 through Apple? On Apple's site I can only go up to an M2 and the price they offered for one with similar specs to mine with M2 was actually decent. I want to go down to the MacBook Air M3, since using my girlfriend's Mac I'm obsessed with the smaller, thinner size and besides the loss of 120 refresh, I see no difference in performance for my needs. And since I'm always on the go, the Air is so much nicer to carry around. I was thinking of just sending it in based on quoted M2 price and roll the dice. I figure worst case scenario they won't accept and send back.
Any thoughts are appreciated!