Hold down the Power button on your TV’s remote for more than 5 seconds. If you do not have the remote, unplug the TV for 30 seconds, plug it back in, and then turn it on. Open Apple TV, and check if it freezes again. Try opening a different app on the TV. If the other app is working without issue, contact Apple Support.

If you are having problems with the Apple TV app, check if your device needs a firmware update and confirm you have a good internet connection. If you're still having trouble, contact Apple Support for assistance.

November 4, 2025 - If you're using an Apple TV device instead of a built-in app, check your HDMI ports to ensure everything is properly connected. If problems persist, reach out to Samsung or Apple Support to rule out any hardware or deeper software issues.

I was able to resolve this by changing the WIFI setting to connect to the hot spot on my phone. I did this as a test of my network, this allowed the AppleTV app to connect while connected to my hotspot I signed it and and set up the AppleTV. I then changed the WIFI settings back to my normal ...

This is a faff and takes 20 minutes but it cured the bug, and when testing, the previously unplayable or freezing videos were then working. ... If the Apple TV app misbehaves on your Samsung smart TV, then consider these troubleshooting steps from Samsung Support: What to do if an app is not ...

September 18, 2025 - You can try watching your Apple TV+ app on any android device, although the app isn’t on Google Play. Likewise, try connecting your Apple TV hardware to your TV. You might face Apple TV+ compatibility issues on outdated Tizen OS versions—update to the latest release available while troubleshooting. Open Smart Hub and scroll to Settings. Go to All Settings > Support > Software Update. ... Select Update Now. ... See if Apple TV+ starts working on your Samsung TV again after a full reset.

If you are having problems with the Apple TV app, check if your device needs a firmware update and confirm you have a good internet connection. If you're still having trouble, contact Apple Support for assistance.

Now it works on smart tv and my phone but not on my firedtick tv. it opens and a few seconds into a show I get a message saying: Video Not Available There’s a problem loading this video If this continues check your internet connection. I did all of the troubleshooting that the apple community and spectrum advised and still nothing. Does anyone have any ideas? 336 2 · Apple TV App constantly fails on Samsung TV.

Follow the on-screen instructions to set the TV up. This is a faff and takes 20 minutes but it cured the bug, and when testing, the previously unplayable or freezing videos were then working. ... Time to get Samsung involved, their implementation so that's where I'd start. ... as stated above the app has no uninstall, its a default app 'no option exists to uninstall and install the apple tv app fresh'

January 3, 2024 - Solve Samsung TV audio delay, video not playing error. ... While the Apple TV app is typically compatible with various devices and platforms, including Samsung TVs, numerous Samsung TV users have reported encountering a range of issues with the app.

It’s working on the new one. ... Try if you can reset the Apple TV app. Should also be in the in-app Settings. Try a cold restart of the TV. Turn it off completely (maybe even disconnect from power for a minute), then turn it on again. Not standby/wake, but a real restart. Then try again.

January 29, 2024 - If no app is opening on TV, check the internet on your phone or PC. Here are some troubleshooting tips to fix internet issues: Restart your Wi-Fi modem. Disable any VPN. Switch to a 5Ghz Wi-Fi network instead of 2.4Ghz or vice versa. If the internet works fine on other devices but not on TV, check our Wi-Fi not working on Samsung TV troubleshooting guide. As unbelievable as it may sound, you should check the subscription to your Apple TV service.

I've tried several things and nothing fixes the problem. Uninstalled/Reinstalled the Apple TV app, cleared the cached, cleared the data, reset Smart Hub TV (factory reset). What is the problem with Apple TV and trying to login? ... I've tried several things and nothing fixes the problem.

I have been using Apple TV on my new Samsung TVs and now it won’t load on either of them. All my other apps work, Tv software is upto date, just can’t seem to get it to open!! ... Just got Apple TV device and loaded apps but 7 plus won’t open. What else can I do? 7plus won’t open on Apple TV 271 3 · Apple TV not loading Apple TV is not loading on my Samsung tv I have reinstalled it.

Check this link out for the Samsung TVs that support the Apple TV app. Not all do. Basically if your Samsung is a 2019 or later model the app should already be installed. If it’s a 2018 or earlier model you will need to download and install Apple TV app. Also check the link showing what devices support Apple TV for your specific Samsung model.

Therefore, I am unable to download the app to my Android / Samsung phone. Please advise. ... The Apple TV app is currently available, amongst others, on Android TV devices (smart TVs and TV-connected streaming devices). Not Android smart phones and tablets at this time.

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March 15, 2025 - I can’t seem to watch the Apple TV app on my Samsung smart Tv. It constantly freezes and then goes to a “Video Unavailable” screen. This isn’t a problem with the internet or Tv, I have no problem watching other apps like Disney+ on it. I can’t seem to be able to delete and reinstall the app, but I’ve tried to reset it with no luck. 12184 4 · Globoplay Issue The app Globoplay inside Apple TV is not working properly, usually, the streaming runs for 5~10 minutes and then gets a lag, of 1s.

Trying to access Apple TV on my Samsung tv. I only get a black screen. I have unplugged tv , reset router and still no progress. ... Reset the ‘Smart Hub’ (I think like a factory reset for the apps part of the TV). If you need further assistance after trying those steps, then please contact Apple Support. ... Apple TV stopped working on Samsung tv.