I purchased an apple watch 9 on prime day but decided to return it.

Unlike other normal products, it won't give me a return options on websites so I had to talk to a customer representative.

The thing is what I was told from them. Although I purchased it on Amazon, they told me I need to talk to apple. I really thought it did not make sense. I asked them double check if it was true and they said it was.

They gave me a link for the apple support and Im still looking for how to return on apple website. So ridiculous..

Hi all

I tried out a Steel Silver for a couple of days to decide if I want it versus the Graphite. Both very beautiful watches but in the end I decided to return the Silver... however I can say without looking at it there's going to be micro-scuffs/scratches. It's just a fairly soft steel.

With that in mind, surely it's impossible to return a steel Apple Watch in pristine condition if you wear it for any amount of time? So is this one area where Apple especially lenient? Their shops are super bright so if they are being picky you can bet they'll spot something.

Second... Since many people are no doubt returning non-perfect devices what on earth does Apple do with them all? Surely they aren't resold as-is?

Thanks!

[UPDATE: I returned it yesterday. Guy barely looked at it. He explained they break it down and recycle. That's a shame :/]

My son came home 2 weeks ago from his shopping trip. I then noticed he had an apple watch he was messing with. Well, long story short he got a lesson in why you don't buy yourself gifts before Christmas. He went in 2 days later to try to return it and they said they can't. It's been opened and out of the box for maybe 5 mins. He has the receipt.

Apparently he went to return it, they said is anything wrong with it. He said no, and they said it's not returnable.

I cannot find anything about apple products having a no refund. The most I can find is the 30day policy on electronics which states you can return if you are unhappy with your purchase.

Any insight would be appreciated.

Edit to clarify a few things.

1. My son bought the watch not knowing I got him one for Christmas. I can't normally afford these types of gifts so he had no reason to suspect I had gotten him one.

2. I bought the one I got in October on sale on Amazon. It is past the return date unfortunately.

3. I understand if it can't be done, I am not trying to be difficult, or trying to scam walmart or anything. I am feeling (unreasonably I am sure, but none the less) guilty about the situation. It's out of my feeling bad that I am trying to figure it out. I should probably let him solve through this himself, he's 19 and these are life lessons he should learn. He already feels really bad about it lol.