I had ordered three sweat fleece hoodies on Christmas Day and two out of three of them arrived by the 28th. I started an investigation on December 29 and they completely forgot about my case and no one ever got back to me until I had to call them again on January 17th. The initial investigation was only supposed to take 3 to 7 business days yet it ended up taking basically a month. It probably would’ve taken longer if I hadn’t called them asking about my order. I sent them multiple emails within that 3 to 4 week timeframe and didn’t get a single response. They ended up issuing me a gift card for one of the hoodies that I didn’t receive, but it’s gonna take an additional 7 to 10 business days which means it’ll be here roughly February 1. I’m just shocked at the attitude I received from the customer service women on the phone. they acted like I was being an inconvenience to them yet their company is the one that completely forgot about my case and my order. Never have I experienced this before with any other business, usually when I have this issue, I get a refund within one to two days, not a month and a half later. like on what planet does it take 10 business days to send a fucking email with a gift card in it? They literally could’ve refunded that money back onto the original gift card. I had purchased the hoodie with anyways yet they’re dragging it out even longer. okay rant over lol sorry I feel like now I’m just gonna shop in stores instead of online because I don’t wanna deal with this stuff again it’s actually crazy. just a heads up for anyone that did not receive an item in their package they’re gonna give you a whole runaround and you’re gonna be waiting a bit to either get a refund or your original item. I was lucky enough that they even responded to me after I reached out so many times because some people said that customer service told them they would be dismissing their case and would not receive a refund or their missing item at all

Has anyone else been experiencing exacerbated waiting times for live chat? I started waiting at 12:30 and it’s 2:00 now LOL

Today was the last time I’ll ever deal with them again. I’ve been shopping there for years have spent tons of money and I’m over the poor customer service

I bought something two weeks ago and decide to only keep half of my order. (It was only 2 sweatsuits so I kept one) I asked my boyfriend to return it for me at the store closest to us and he agreed. I even gave him my login so he could go into my account and show the cashier the order details because they didn’t send me any return label in my package. Anyways, he goes in and brings it to the cashier. She tells him that you can’t get store credit because it’s past the 2 weeks… he calls me and tells me and I’m like what? Because in the order details it WORD FOR WORD says “eligible for full refund / exchange or store credit up until September 20th” he tells her that and she goes “I do see that but typically we don’t do full credit returns after the 14 days. “ wtf are you talking about??? Like actually what is going on here? So do we just make up our own rules now regardless of what’s actually listed?

DOES IT SAY “TYPICALLY YOU CAN USUALLY MAYBE POSSIBLY RETURN UP UNTIL SEPTEMBER 20” ??????????????? Or does it say YOU CAN return up until the 20th? Gtfo

And with that I am calling corporate and I will never spend a dime in that place again.

Aritzia needs to get a grip.