Hello,
I want to buy some pieces from Aritzia but since it is a US based retailer I'm confused. There is an international website but I wonder how process works. If anyone of you have shopped from Europe can you share your experiences? Thank you.
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Someone please let me know….
I ordered on the 27th of august and paid custom duties on 3rd of September, the tracking information hasn’t been updated since. I ordered USD273 worth of items and had to pay £80 for customs. They used DHL e-commerce to ship the order which was the worst decision ever. It took ages to even find a contact and the customer service agent didn’t help at all, he told me to contact evri since they have the package but evri already said they haven’t received it yet. Thankfully Aritzia concierge was very helpful and i managed to get a refund but it was not worth having to go back and forth with customer service. Aritzia told me there’s a small chance i might still receive the order, has anyone received their order even after getting a refund before?