To file complaints about shipment, ... shipments & freight services, you can follow these steps and use the provided contact details: Asendia Customer Support Customer Service Number: Call at +18006245287 (US) or +448458738155 (UK) to talk with an Asendia representativ... More on citizen.complainthub.org

after i read all of the nightmare global posts in the forums i decided not to use it and instead use regular priority international through pirateship. the cost is roughly twice as much but i pass that cost on to the buyer so it doesn’t matter to me. if i lose some orders because of it, so be it. i’d rather have an order arrive in a couple weeks vs. 2-4 months and have angry customers and open cases. even though i don’t use it, i have been collecting notes from posts. maybe some of this will help you: from this reddit post: “How to send an actual tracking link to a customer To get an actual tracking link, first go to Etsy, and click the tracking (find where it says "Global Postal Shipping" on the order receipt and click "more details"). Scroll down and find the number marked "Customs ID". Copy paste this number into tracking.asendia.com . Then copy the resulting URL to send to the customer. How to contact Ascendia directly about a lost package You'll need the same tracking number. Enter your info here: https://www.asendiausa.com/contact/customer-support from this etsy forum post: “Etsy provides customs IDs for Global Postal Shipping Label shipments. These ID numbers can be used to track the package. Customs IDs are created when the package is prepared to leave the United States. Buyers can enter a customs ID on the website of the shipping carrier, or on sites like aftership , to track their package. To find your customs ID: Sign in to Etsy.com. Click Shop Manager. Click Orders & Shipping. Click the Order Number to show the order details. About halfway down the order details page, there will be a section with shipment information. Click to see More details. The Customs ID number will be at the bottom. More on reddit.com

Any update? I have the same issue, package coming in from Signapore to Canada, somehow got picked up by La Poste? This is so weird cause I bought some plushies from someone for the second time so I was not expecting this issue at all... T.T More on reddit.com

You don't mention what country you're in, but transit times to many destinations are significantly extended right now due to the pandemic. Things are getting better, but there's still a significant backlog from earlier in the year to many countries, especially South and Central America, the Middle East, Central Africa, and Pacific island nations. More on reddit.com