My package has been stuck in transit since 10 days, so i want to know if i should be worried or everything is alright?
I ordered an item from the US (I'm in the UK) and on the 26th I got the "dispatched by US carrier" but I've read multiple horror stories about Asendia. I don't need the item for any particular date, it's a gift for myself, but I'm wondering how likely it is that I will just not receive the item at all and what i should do if that happens?
I'm a seller based in the US and I shipped a package to a customer from Czech Republic at the end of March. The last update that I got was on April 9th, where it says the package "departed Asendia facility. And that's it.
The customer has been messaging me about the package every week, but there really isn't anything I can do. I tried contacting their customer service multiple times with no response. There is not even a tracking code that I can use to find out where the package is. I looked up their usual time for delivery to Czech Republic from the US, and it said 6-21 days, and it's been more than two weeks past that. Of course I understand there are delays due to COVID, but I wish they at least gave us an update about where the package is.
I decided to give the customer a partial refund, but I still really hope it makes it safely because I put my heart and soul into making my products😭 I really wish there was something else I can do at this points, but I guess we can only wait this out.
TL;DR: I learned my lesson and will never use Asendia for international shipping again