I filed an Asurion claim because the back glass on my iPhone 15 was cracked and they mailed me two separate phones in two separate packages on two separate days. I returned my broken phone but I still have the second box they sent with a different new phone. Can I keep the second phone and give it to my family member?
So on the 9th of August I started my claim because my screen is broken, on the 14th my claim was complete, $130 deductible taken from my account and all. Then I get an email that my replacement phone is on backorder and they'd let me know when it shipped. After a few day I get the se email and am asked to call so I call tonight and they wanna "upgrade" my phone because they don't know when they'll have my replacement. After taking a while I agree to take the other phone and we get disconnected. I call back and of course it's another person and they tell me that my claim was cancelled and I could start a new one.
I'd really prefer to get my money back before spending another $130!