I’ve actually done over 50 interviews for cloud support engineer roles, and you don’t actually have to have any AWS knowledge coming into the role (they do love to see that you have tried to learn AWS in between applying and your interview, as this goes to the “Learn and Be Curios” LP). You’ll apply for a specific ‘profile’ like Linux, Networking, Windows, Database, Deployment, etc. If applying for one of the core profiles like Linux or Networking, you’ll need to meet the bar in technical knowledge in that area. If they feel that you have a good foundation, then they can teach you everything you need to know about how AWS works. So say your applying for the Networking profile; this is my biggest suggestion: don’t focus on AWS specific knowledge such as how VPCs work, or public vs private subjects, endpoints, etc. They won’t ask you about any of that. They will test for foundational networking knowledge that is situation based and focuses on troubleshooting something that you have little visibility into (which is exactly what you will be doing). More on reddit.com

Prepare examples of your achievements in the STAR format and align to Amazon's Leadership Principles (easily searchable). The interviews aren't too daunting, I found the process very good they weren't out to trip me up like some interviewers. More on reddit.com

Congrats on scoring the interview for the AWS cloud support engineer role! Your background in data analysis and those certifications definitely give you a leg up. When it comes to using stories from your past experience for leadership questions, absolutely go for it! Even though it might not seem directly related, your problem-solving and teamwork skills are super valuable. As for navigating the interview, be prepared to discuss your motivations for the switch and how your past experience translates to this role. And as for salary in Canada, check out sites like Glassdoor or LinkedIn for some ballpark figures. Just be yourself, show off your skills, and you'll rock it! Good luck!

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I just recently went through the Amazon Interview loop for an AWS team and I obtained and accepted the offer. My position isn’t a front end customer support position like I assume this one would be but all interviews at Amazon follow a specific flow. If you pass the assessment a technical sourcer/recruiter will reach out to you to tell you more about the role and set you up for the first interview. The first interview will be an hour long. It’ll be with someone from the team you’re looking to join or someone else who is familiar with the work your team does. Within 2 days you’ll hear whether you passed this interview and can move on in the process or whether you were not selected. If you passed your recruiter will reach out (this could be the same person who you spoke to previously or someone else) and they will prep you for your virtual interview. The virtual interview is 4 hours long with a different interviewer(s) every hour. After you finish the last interview within the next 5 days the interviewers will meet to decide if you are a hire or not. If you are selected here your recruiter will reach out via call first to tell you verbally that you are receiving an offer. Now that you know the process let me give you some hints to help you succeed: Amazon is serious about the leadership principles. You don’t have to know them all but I helps to review them all and get the gist of what it’s about To be successful you must answer behavioral questions using STAR format The behavioral questions will be based on the leadership principles and the closer your answer is to the core of the leadership principle the better chance you have You can split the 4 hour interview between two days. I did this and while there was some anxiety spread across two days I liked having the extra time to think of projects I could tie to the leadership principles The technical questions are there to see how much you know. They are not weighted as heavily as the behavioral questions are. Of course answering these correctly can only help you but if you don’t know something tell them you don’t know and explain how you might find out STAR format means situation, task, action, result. Google it to learn more about it. You can also google the leadership principles and I noticed during my interview that some of the questions I was asked seemed similar or exactly the same as the examples I saw online. More than anything customer obsession is the number one principle. If you can explain in all of your STAR answers how something benefited the customer they will eat that shit up. For your second question you should look at glassdoor.com interview questions and expect to be asked any of those or something similar. For the third question the difference between both positions is that this position will want you to be strong in networking. Tie your behavioral answers back to networking if possible. Expect to be asked networking based questions during the interview. More on reddit.com